Effective: [22 June 2020]
Updated on: [16 April 2026]

NESPRESSO MACHINE SUBSCRIPTION PLAN: TERMS AND CONDITIONS

These terms and conditions govern your agreement with Nespresso Malaysia for a Nespresso Machine Subscription Plan. By choosing to purchase the Nespresso Machine Subscription Plan you accept these supplementary terms and conditions, in particular the 12-month minimum subscription term (the “Minimum Subscription Term”). These supplementary terms apply in addition to the General Conditions of Sale, which can be accessed at https://www.nespresso.com/my/en/legal.
These terms and conditions may be modified from time to time by posting a new dated version on this website, whereby you shall be bound by the same. You are invited to read these terms and conditions on a regular basis to be informed of these modifications.
What are the current participating machines?
Essenza Mini, Essenza Mini Bundle that includes an Aeroccino3 Milk Frother, Lattissima One, Vertuo Next, Vertuo Pop.
CitiZ Platinum and Pixie are also available for accounts registered with a valid Business Registration Number.
For further details, please refer to paragraph 6 below.

Who can subscribe?

Customers must be at least 18 years old and reside in Malaysia with a valid local address.
Effective 1 July 2025, customers are required to provide valid identification document details, such as Malaysian National Registration Identity Card (NRIC) number, Business Registration Number (BRN) or Passport number, for verification purposes in order to activate their Nespresso Machine Subscription Plan. Subscription activation is conditional upon successful completion of this verification process, as detailed below.
1. Online sign-up via Website:
  a. Following completion of the online subscription sign-up process (as detailed at section 7 below), Nespresso’s Customer Relationship Centre (CRC) will send an email to the customer requesting submission of the following identification details: (i) Full Name, and (ii) NRIC number / BRN / Passport number, and any relevant supporting documents. The customer must reply to this email with the required details and documents within two (2) business days from the date of the email.
  b. If no response is received within this timeframe, the CRC will attempt to contact the customer via telephone to request for the customer's identification details. If the customer remains uncontactable after three (3) attempts, the subscription sign-up will be automatically cancelled.
  c. In the event of mismatched information, or if the verification fails for any other reason, the CRC will contact the customer via email to request clarification or correction of the information. The subscription will remain pending and will not be activated until successful verification is completed. In the event the customer fails to respond within two (2) business days from the date of the email, the subscription sign-up will be automatically cancelled.
2. Boutique sign-up:
  a. For subscription sign-up initiated at Nespresso Boutiques, (i) for individual customers, they are required to submit their NRIC / Passport in person; (ii) for businesses, they are required to submit SSM documents showing the BRN of the business at the point of subscription. Verification will be conducted on the spot by Nespresso staff prior to subscription confirmation.
3. Customers shall be solely responsible for the accuracy, authenticity, and ownership of the identification information provided for verification purposes. By submitting such information, customers confirm that they are the lawful holder of the Identification Card (NRIC), Business Registration Number, and/or Passport, and that the details provided belong to them. Nespresso shall not be liable for any issues, disputes, or consequences arising from the submission of false, inaccurate, or unauthorised identification information. Nespresso reserves the right to terminate any subscription found to be in breach of this provision.
4. Nespresso reserves the right to cancel any subscription sign-ups where the verification process is not successfully completed due to the customer's failure to respond and/or to provide accurate information and/or documentation.
How many subscription plans can I have under my account?

4.3.1. Each membership account (with the same identification details) is limited to:-

One (1) active subscription plan of either the Machine Subscription Plan or Coffee Subscription Plan at any given time; and
A one (1) time subscription of the Machine Subscription Plan during the lifetime of the account.

4.3.2. For example:

Scenario	Is this allowed?	Why?
You sign up for a Machine Subscription Plan only.	Yes	You have one active Machine Subscription Plan and no Coffee Subscription Plan. You’re allowed to have one active subscription plan at a time.
You sign up for a Coffee Subscription Plan only.	Yes	You have one active Coffee Subscription Plan and no Machine Subscription Plan. You’re allowed to have one active subscription plan at a time.
You previously cancelled a Machine Subscription Plan and now want to subscribe to a Coffee Subscription Plan.	Yes	You can have one Machine Subscription Plan once, and you’re allowed to subscribe to the Coffee Subscription Plan. You’re allowed to have one active subscription plan at a time.
You previously cancelled a Machine Subscription Plan and tried to sign up for a second Machine Subscription Plan.	No	You already used your one-time Machine Subscription Plan. Each member can only have a one‑time Machine Subscription Plan.
You have an existing Machine Subscription Plan and try to sign up for a second Machine Subscription Plan.	No	You already used your one-time Machine Subscription Plan. Each member can only have a one‑time Machine Subscription Plan.
You have an existing Coffee Subscription Plan and want to subscribe to a Machine Subscription Plan at the same time.	No	You try to run two active subscription plans together. You can only have one active subscription plan at any given time. You will have to cancel the Coffee Subscription Plan in order to subscribe to the Machine Subscription Plan.
You cancelled both subscription plans in the past and want to sign up for a Coffee Subscription Plan again.	Yes	You already used your one-time Machine Subscription Plan, but you can still subscribe to the Coffee Subscription Plan.
You cancelled both subscription plans in the past and want to sign up for a Machine Subscription Plan again.	No	You already used your one-time Machine Subscription Plan. Each member can only have a one‑time Machine Subscription Plan.
You have no subscriptions plans yet and want to start one	Yes	First‑time subscriber choosing either the Machine or Coffee Subscription Plan. You can choose either one of the subscription plans to start with.

If multiple subscriptions are detected, the most recent subscription(s) (i.e. the latest registered subscription plan(s)) will be automatically terminated and only the original subscription plan (i.e. first registered subscription plan) will remain valid. Consequently, where the machine(s) under the terminated subscription plan(s) have been dispatched to the customer, a cancellation fee (as per section 6.3) will be imposed on the customer.
You are not allowed to transfer any of your Nespresso Subscription Plan to another member.
Employees of Nespresso and its group of companies are not eligible to participate in this plan.

Do I have to be a Nespresso Club Member to purchase the Nespresso Machine Subscription Plan?
If you are not already a Nespresso Club Member, you will need to register via https://www.nespresso.com/my/en/registration or one of our Boutiques to sign up for any of our subscription plans. There is a limit of one Nespresso Machine Subscription Plan per Nespresso Club Member.

How do the payments work?

Your Nespresso Machine Subscription Plan has a fixed cost which will be charged to you through a monthly fee that is payable in 12 consequent monthly payments for the duration of the Minimum Subscription Term (“Monthly Fee”). The Monthly Fee is a fixed fee which varies depending on the type of Nespresso Machine Subscription Plan you select (refer to section 6.3 below). There is an additional RM50 nominal charge for a Nespresso machine.
The first Monthly Fee, plus the RM50 nominal charge for the Machine Subscription Plan, will be payable upon successful completion of verification. You shall pay the Monthly Fee by credit card (see section 11.2 of the General Conditions of Sale for payment information).

The subsequent Monthly Fees will be payable every month on the same date of the month as when your subscription was activated or the last day of the month, whichever earlier.

Nespresso Machine Subscription Plan

Nespresso Machine Subscription Plan	Nominal charge	Monthly Fee	Monthly Nespresso Club Credit	Cancellation Fees
Essenza Mini Plan (Effective 4th February 2026)	RM50	RM 90	RM 90	RM489.30
Essenza Mini Bundle Plan (Effective 4th February 2026)	RM50	RM 130	RM 130	RM734.30
Vertuo Next Plan (Effective 4th February 2026)	RM50	RM 170	RM 170	RM839.30
Vertuo Next Premium Plan (Effective 4th February 2026)	RM50	RM 170	RM 170	RM909.30
Vertuo Pop Plan (Effective 4th February 2026)	RM50	RM 160	RM 160	RM664.30
Lattissima One Plan (Effective 1st April 2026)	RM50	RM 200	RM 200	RM1154.30
SOHO Plan (Effective 1st April 2026) *Only applicable to accounts registered with valid Business Registration Number	RM50	RM 300	RM 300	RM1433.60
Lattissima Touch Plan (Promo ended on 17th March 2026)	RM50	RM 200	RM 200	RM1329.30
Essenza Mini Plan (Promotion ended on 3rd February 2026)	RM50	RM 80	RM 80	RM400
Essenza Mini Bundle Plan (Promotion ended on 3rd February 2026)	RM50	RM 120	RM 120	RM650
Lattissima Touch Plan (Promotion ended on 17th September 2024)	RM50	RM 250	RM 250	RM1200
Lattissima Touch Plan 2 (Promotion ended on 3rd February 2026)	RM50	RM 200	RM 200	RM1200
Vertuo Next Plan 1 (Promotion ended on 29th April 2024)	RM50	RM 150	RM 150	RM750
Vertuo Next Plan 2 (Promotion ended on 3rd February 2025)	RM50	RM 160	RM 160	RM750
JAM Live Stream Vertuo Next Plan (Promotion ended on 12th November 2024)	RM50	RM 160	RM 160	RM750
Vertuo Pop Plan (Promotion ended on 3rd February 2026)	RM50	RM 140	RM 140	RM600
Atelier Plan (Promotion ended)	RM50	RM 170	RM 170	RM1100

How do I purchase the Nespresso Machine Subscription Plan?
1. In order to purchase a Nespresso Machine Subscription Plan, you can either sign up on the Nespresso website or Nespresso boutiques.
2. For signups on the Nespresso website, follow the steps below: -
  a. go to the website https://www.nespresso.com/my/en;
  b. register as a member and click on the link to sign up to the type of machine subscription plan you prefer;
  c. complete the machine subscription plan registration form;
  d. agree to the terms and conditions of the machine subscription plan;
  e. reply to CRC’s email requesting for identification document details within 2 business days of receiving CRC’s email.
3. For signups in Nespresso boutiques, follow the steps below: -
  a. choose the type of machine subscription plan you prefer;
  b. register as a member and complete the machine subscription plan registration form. Include identification document details, such as Malaysian National Registration Identity Card (NRIC) number, Business Registration Number (BRN) or Passport Number and agree to the terms and conditions of the machine subscription plan.
  c. hand over your identification document for verification.
4. Provided you pass our verification and/or credit checks, the Nespresso machine that goes with your Nespresso Machine Subscription Plan will be dispatched to you upon receipt of your first Monthly Fee and nominal charge of RM50 in cleared funds. When your Nespresso Machine Subscription Plan is activated, you agree to pay the Monthly Fee each month for the duration of your subscription. You may not upgrade or change your selected machine during the Minimum Subscription Term.

Monthly Nespresso Club Credit

In return for your payment of the Monthly Fee, each month you will receive a fixed amount of the Nespresso Club Credit (as described in section item 6.3 above). The Nespresso Club Credit will be placed in your Nespresso Club Membership account each month within 5 days of receipt of the Monthly Fee in cleared funds. You may use the Nespresso Club Credit to purchase Nespresso coffee, accessories or coffee machines on https://www.nespresso.com/my/en, by phone via our toll‑free number, or in our Nespresso Boutiques/ Nespresso Pop-Up Stores. You can check your current balance of Nespresso Club Credit by logging into your account on https://www.nespresso.com/my/en .
The Nespresso Club Credit is non-refundable and non-transferable and may neither be exchanged for a cash equivalent nor used for the Cancellation Fee (as described in section 6.3 above) or to purchase any subsequent subscription plan.

Club Credits issued under the Nespresso Machine Subscription Plan are subject to the following validity rules:

(a) For plans subscribed before 1 July 2025:
Club Credits can be accumulated for up to 24 months from the date they are credited to the customer’s account. Any unutilised credits will be automatically written off on the applicable quarterly write-off date (or the next working day) following the expiry of the 24-month period, as set out below:

End of the 24-month period	Quarterly Write-Off Date
Between 1 December and 28 February	15 March
Between 1 March and 31 May	15 June
Between 1 June and 31 August	15 September
Between 1 September and 30 November	15 December

Example:
For a plan subscribed before 1 July 2025 with Club Credits issued on 5 January 2025, the 24‑month period will end on 5 January 2027. As this falls between 1 December and 28 February, any unutilised balance will be written off on 15 March 2027, or the next working day.

(b) For plans subscribed on or after 1 July 2025:
Club Credits can be accumulated for up to 12 months from the date they are credited to the customer’s account. Any unutilised credits will be automatically written off on the applicable quarterly write‑off date (or the next working day) following the expiry of the 12‑month period, as set out below:

End of the 12-month period	Quarterly Write-Off Date
Between 1 December and 28 February	15 March
Between 1 March and 31 May	15 June
Between 1 June and 31 August	15 September
Between 1 September and 30 November	15 December

Example:
For a plan subscribed between 1 and 30 July 2025 with Club Credit issued in July 2025, the 12-month period will end on July 2026. As this falls between 1 June and 31 August, any unutilised balance will be written off on 15 September 2026, or the next working day.

It is the Member's responsibility to utilise the Club Credits within the applicable validity period to avoid loss of credits. Any unutilised credits will automatically expire after this period. Nespresso reserves the right to adjust, modify, or cancel expired credits without prior notice.
Customers are encouraged to log in to their Nespresso account at any time to monitor their current Nespresso Club Credit balance. It is the customer’s responsibility to ensure their contact details are accurate and to regularly check their account and keep track of their Club Credit validity period. Nespresso shall not be liable for any loss of Club Credits due to customer oversight or failure to utilise credits within the validity period.

Minimum Subscription Term
The Minimum Subscription Term of 12 months for the Nespresso Machine Subscription Plan begins on the date on which your first Monthly Fee is received in cleared funds. After 12 months, your subscription will be automatically renewed until you decide to cancel it, as set out in sections 10 and 11 below.
Cancelling your subscription during the Minimum Subscription Term

If you wish to cancel your subscription before the end of the Minimum Subscription Term you may do so by contacting our Customer Relationship Centre via our toll-free number. If you cancel before the Minimum Subscription Term, you will be required to pay the Cancellation Fee (as described in section 6.3 above). You will not be entitled to a refund for any Monthly Fees already paid at the date of cancellation.

You will not be able to sign up for any new Nespresso subscription plan for 30 days from the date of cancellation. You will not receive any further Nespresso Club Credit as of the date of cancellation. However, upon cancellation, your Nespresso Club Credit will remain valid for 12 months from the original date it was credited.
What happens after the 12-month Minimum Subscription Term?

After the Minimum Subscription Term, your Nespresso Machine Subscription Plan will automatically roll on a month-to-month basis until you cancel it (i.e. you will continue to pay the Monthly Fee each month). By continuing your Machine Subscription Plan with us, Nespresso will credit 10% additional credit on top of your existing plan. Two weeks before the Minimum Subscription Term ends, you will receive an email reminding you that the Minimum Subscription Term is coming to an end.

To cancel, you will need to contact our Customer Relationship Centre via our toll-free number. There is no cancellation fee if you cancel after the Minimum Subscription Term. Nespresso reserves the right to continue payments of the initial contractual value on a monthly basis until a notification of cancellation is received. Upon cancellation, your Nespresso Club Credit will remain valid for 12 months from the original date it was credited.

Failed Payments

If you fail to pay the Monthly Fee when due, Nespresso’s automated system will reattempt again until successful for three consecutive days. Any outstanding balance will be carried forward such that the next payment will be for the previous and current months. Nespresso Malaysia will freeze access to your Nespresso Club Membership account if the Monthly Fees are outstanding for two months, and your subscription will hence be terminated. Consequently, all the balance Club Credits in your account (if any) will be forfeited. You will also have to pay the appropriate Cancellation Fee (as set out in section 6.3 above) if the termination takes effect before the end of the Minimum Subscription Term.
For the avoidance of doubt, no Nespresso Club Credits will be credited to your account if there’s a failed payment.
No Suspension or Payment Hold
Customers are not permitted to pause or place their Nespresso Machine Subscription Plan on hold at any time during the 12-month Minimum Subscription Term. Monthly Fee payments must be made continuously and on time throughout the entire Minimum Subscription Term. No hold, deferral, or temporary suspension of payments or benefits will be allowed during this period.
Security checks
To ensure that your credit card (VISA/ Master card) is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. We also reserve the right to perform a credit check. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.
Terms of Use
Nespresso reserves the right in its sole discretion, without prior notice, and without liability to any person, at any time to change the terms and conditions. You are encouraged to visit the Nespresso website to check the updated terms and conditions.
Use with other offers
This Nespresso Machine Subscription Plan cannot be used in conjunction with any other Nespresso promotion, offer, privileges or discount. At any one time you may only subscribe to one Nespresso Machine Subscription Plan.
Tampering
Nespresso reserves the right to terminate the subscription plan and forfeit the Club Credits if any individual tampers with the subscription process. Tampering includes but is not limited to the utilisation of techniques designed to avoid payment of the fees owing under this subscription and/or the creation of multiple accounts to sign up for multiple Subscription Plans, in contrary with the Terms and Conditions herein.
Miscellaneous
1. You are not allowed to transfer your Nespresso Machine Subscription Plan to another person.
2. Nespresso reserves the right to terminate any Nespresso Machine Subscription Plan at its sole discretion, at any time, with or without cause, by providing notice to the customer. Without limiting the generality of the foregoing, Nespresso may terminate a subscription plan in the event of suspected fraud, or breach of these Terms and Conditions (including but not limited to failure to provide required verification, non-compliance with payment obligations, provision of false, inaccurate, or unauthorised personal information (such as identification details)), or where the subscription is deemed inactive (i.e. customers who have not made any purchases from Nespresso direct channels for more than 12 months) or otherwise no longer aligned with the intended use of the Nespresso Machine Subscription Plan, as determined by Nespresso.
  
  Where the termination happens before the Minimum Subscription Term, Nespresso reserves the right to forfeit all the Club Credits and impose a cancellation fee (as per section 6.3) on the customer.
  
  Where the termination happens after the Minimum Subscription Term, the Nespresso Club Credit will remain valid for 12 months from the original date it was credited.

Governing Law

The present Terms & Conditions and all claims, disputes and controversies of any kind or nature arising in connection with the Nespresso Machine Subscription Plan or your subscription, shall be governed by and construed in accordance with the laws of Malaysia and each party shall submit to the exclusive jurisdiction of the courts of Malaysia.

Legal | Terms of Use | Nespresso Malaysia