Question 1

What's the catch?

Accepted Answer

There isn’t any. The amount of your monthly subscription will vary depending on the plan you select. And if you decide it’s not for you then you can end your subscription at any time, with no questions and no cancellation fee.<http://www.nespresso.com/au/en/subscription>

Question 2

Is it just for new customers?

Accepted Answer

No, whether you’re new to Nespresso or an established coffee lover looking to explore further, you can enjoy the benefits of Subscription by Nespresso.

Question 3

How does Subscription by Nespresso work?

Accepted Answer

Each month you’ll receive a fixed amount of Nespresso credit that you can use to purchase coffee or accessories via Nespresso.com, by phone, or in our Nespresso Boutique. The amount of Nespresso Credit you receive is equal to your monthly amount plus some 10% extra credit as a little thank you for being a subscriber.

Question 4

What is Nespresso credit?

Accepted Answer

Your Nespresso credit goes directly into your account, and does not expire. So whether you want to treat yourself straightaway or save up for a bigger item in the future, the choice is yours. You can check your Nespresso credit balance at any time by logging on online, calling us on freephone 1800 80 7001 or visiting your nearest Nespresso Boutique.

Question 5

When do I pay for my plan?

Accepted Answer

The first monthly amount is due at the time you sign up to your Subscription by Nespresso plan. Subsequent amount will be payable every month on the same date of the month as your subscription began.

Question 6

How is the extra credit applied?

Accepted Answer

As a unique benefit of subscribing to Subscription by Nespresso, you will receive 10% extra credit per month directly to your account, which can be used at any time. So if your monthly amount is MYR 100, you will receive a total of 110 credits on your account each month as long as you pay your monthly fee.

Question 7

What if I don't use my credit?

Accepted Answer

We know you’re busy. So any unspent credit is retained on your account, ready for you to use whenever you need them.

Question 8

Accordion item 8 of 9Can I cancel my subscription?

Accepted Answer

Yes, your plan lasts as long as you continue to make your monthly payments. If you decide Subscription by Nespresso is not for you then you can terminate it at any time without penalty. Simply go to the My Account/My Subscriptions section on www.Nespresso.com, contact our Customer Relationship Centre on 1800 80 7001 or visit any Nespresso Boutique. However, you will not be entitled to a refund for any monthly fees already paid at the date of termination.

Question 9

What happens to my credit if I cancel my subscription?

Accepted Answer

When you cancel your plan, your credit will remain on your account for you to use whenever you like.

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