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  • Terms of Use

    1. Acceptance and Modification of the Terms of Use
    1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
    1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

    2. Copyright and Intellectual Property
    2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
    2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.

    3. Use of the Websites
    3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
    3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.

    4. Information Deemed Non-Confidential
    4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy (link). Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.
    4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
    4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.

    5. Disclaimer of Warranties
    5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.
    5.2 Nespresso DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.
    5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
    5.4 Any advise or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

    6. Limitation of Liability
    6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
    6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER Nespresso, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY Nespresso), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.
    6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
    6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.

    7. Change of Information
    The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

    8. Availability of Products / Services
    Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.

    9. Links
    9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
    9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.

    10. Miscellaneous
    10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.
    10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.
    10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.
    10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

    Nestlé Nespresso S.A.
    11/2005
    © 2003 Nestlé Nespresso S.A. All rights reserved.

  • Privacy Policy

    Nespresso Privacy Policy

    Read this privacy policy ("Policy") and our privacy notice ("Notice") carefully to understand our terms, conditions and practices regarding the processing of personal data.

    Through this site, the terms ("Nespresso", "Us", "Us"), refer to Nespresso México, S.A. Of C.V., and "Nestlé Group" refers to the corporate set of which Nespresso Mexico, S.A de C.V. Is a party and "You" means any person who has access to and / or uses the present Nespresso Web Site / App / Club.

    The basis of the Privacy Policy is based on compliance with the Federal Law on the Protection of Personal Data held by Individuals, which should be sought by both the person responsible for this Site and the respective users.

    When you use the Nespresso website or the Nespresso app (www.nespresso.com/mx), when you call Nespresso's Nespresso Club (01-800-9997575), when ordering from the Nespresso Boutique or By providing us with your Personal Information in any other way, you are agreeing to this notice.

    In the event that you do not provide us with your Personal Data previously having read and accepted this privacy notice, you will not be able to: (a) become a member of the Nespresso Club and (b) we will not be able to provide you with our goods and / or services extensively with all The benefits that comes with providing your personal information. This Notice may change when deemed appropriate (see Section 10).

    Your interaction with us after we make changes is considered an acceptance of such changes, so we ask you to review the Notice periodically to see if any changes have occurred.

    This notice provides important information in the following areas:

    SOURCES OF PERSONAL DATA .............................................. ................................... 1

    PERSONAL DATA WE COLLECTED ON YOU AND HOW WE COLLECTED ..... 2

    COOKIES / SIMILAR TECHNOLOGIES, REGISTRATION FILES AND WEB BEACONS ............ 3

    USES OF PERSONAL DATA ............................................. ................................ 3

    CONSERVATION OF PERSONAL DATA ......................................................... ... 4

    STORAGE AND / OR TRANSFER OF PERSONAL DATA ............................... 5

    ACCESS TO YOUR PERSONAL DATA ............................................. ................................ 6

    YOUR OPTIONS ABOUT HOW WE USE YOUR PERSONAL DATA .................... 6

    CHANGES TO OUR NOTICE .............................................. .............................................. 7

    RESPONSIBLE FOR THE TREATMENT OF YOUR DATA AND CONTACT ........................... 7

    SCOPE OF THIS POLICY AND PRIVACY NOTICE

     

    This policy and Privacy Notice explains how your Nespresso personal data are collected, used, maintained and disclosed by Nespresso listed in the Data and Contact Handlers section (Section 10) ("Nespresso", "We", "Us" "), It also tells you how you can access and update your personal data and make certain choices about how your Personal Information is used.

    You are also informed about the storage and / or transfer of personal data in accordance with the provisions of article 37, section III, IV of the Federal Law on the Protection of Personal Data held by Individuals.

    Nespresso uses tracking technology ("cookies"). Nestlé Group's policy in Mexico on the use of cookies is available in the Privacy and Personal Information Policies found on this website (Section 3).

    This Notice encompasses our online data collection activities and other methods, including Personal Data that we collect through our various channels such as web pages, apps, social networks, Call Center (CRC), Boutiques, points of sale and events. We inform you that we combine the Personal Data that we collect through a method (eg a Nespresso web page) with the Personal Data that we collect through another method (eg an Nespresso offline event). In this sense, we can combine Personal Data that we initially collected through different Nespresso communication channels. See Section 8 for more information on how to object to this.

    1. SOURCES OF PERSONAL DATA

    This Notice applies to the Personal Data that we collect from you, through the methods described below (see Section 2), from the following sources:

    Nespresso website. Consumer-driven website operated by or for Nespresso, including sites that we operate under our own domains (URLs and mini-sites that we manage on third-party social networks such as Facebook ("Websites").

    Websites for mobile / Nespresso apps. Consumer-driven mobile websites or apps operated by or for Nespresso, such as smartphone apps.

    E-mail, text messages or other electronic messages. Electronic communications between you and Nespresso.

    Nespresso CRC. Call to our Customer Relationship Center ("CRC" - Call Center).

    Nespresso Boutiques. Stores managed by Nespresso.

    Forms of registration in paper. Forms of printed or similar records that we collect through, for example: postal mail, store demonstrations, contests and other promotions or events.

    Points of sale. People present at third-party stores that will show you and help you in registering your machine and ordering coffee.

    Data from other sources Public sources such as social networks.

    2. PERSONAL DATA WE COLLECTED ON YOU AND HOW WE COLLECTED THEM

    Depending on how you interact with Nespresso (online, face-to-face, over the phone, etc.) we collect various types of information from you, as described below.

    Identification and contact information. This includes any information you give us that allows us to contact you, such as your full name, mailing address, email address, Federal Taxpayer Registration and telephone number.

    Account registration information. Any information that is required to allow you access to your specific account profile. Some examples are your login ID / email address, username, password in an unrecoverable form and / or security and response question.

    Demographic information. Any information that describes your demographic or behavioral characteristics. Some examples are your date of birth, age or age range, sex, address, favorite products, hobbies and interests and information about the home and lifestyle, without the use of sensitive data being understood as such: racial origin Or ethnicity, present and future health status, genetic information, religious, philosophical and moral beliefs, union affiliation, political opinions, sexual preference.

    Technical information on computing / mobile devices. All information about the computer system or other technological device that you use to access our Websites or apps, such as the Internet Protocol (IP) address used to connect your computer or device to the Internet, the type of operating system and the type And the web browser version. If you access the Nespresso website or app through a mobile device such as a smartphone, the information collected will also include, where permitted, your phone's unique device identifier, advertising ID, geographic location, and other Mobile devices.

    Websites / usual communications information. As you navigate and interact with our Websites or newsletters, we use automatic data collection technologies to collect certain information about your actions. This includes information such as the links you click on, the pages or content you vitalize and for how long and other information and similar statistics about your interactions, such as content response times, download errors and duration of visits to Certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons and is also collected through the use of third-party tracking services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and / or Omniture) . You have the right to oppose the use of such technologies; For more details, see Section 3.

    Payment method information. Any information we need for the purpose of satisfying an order made by the customer, such as details of the debit or credit card (name of the holder, card number, expiration date, etc.) or other forms of payment Available). In any case, we handle payment and financial information in accordance with applicable laws and regulations and safety standards such as the Payment Card Industry Data Security Standard (PCI DSS).

     You must read, understand and accept all the conditions established in these General Conditions and other policies and principles incorporated thereto, prior to you registered as a user.

    Any person who does not accept these general terms and conditions, can not make any transaction.

    Calls to CRC. Communications with a CRC may be recorded, in accordance with applicable laws, to respond to local operational needs (eg for training or quality purposes) and, in certain cases, to file a consent test to receive marketing materials Direct and participate in the creation of profiles. The payment card data is not recorded. When required by law, you will be informed about this recording at the beginning of your call and having the opportunity to object.

    3. COOKIES / SIMILAR TECHNOLOGIES, REGISTRATION FILES AND WEB BEACONS

    Cookies / similar technologies. Check our Cookies Notice to learn how to manage cookie settings and to read detailed information about the cookies we use and the purposes for which we use them.

    Log files. We collect information in the form of log files that record website activity and collect statistics on browser habits. These entries are generated automatically and help us to solve errors, improve performance and maintain the security of our websites.

    Web beacons. Web beacons are small sequences of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to the sender. Information collected through web beacons may include Technical information such as the IP address, as well as information on how you respond to an email campaign (eg at what time the email was opened, which links you clicked on the email, etc.). Use web beacons for a variety of purposes, including, but not limited to, web site traffic reports, unique visitor accounts, advertising, auditing, and reporting. Email as well as personalization.

    4. USE OF PERSONAL DATA

    The following paragraphs describe the purposes for which we collect and use your Personal Data, as well as the different types of Personal Data collected for each purpose. Please note that not all uses below will be relevant or applicable to each individual.

    Customer service. We use Personal Data for customer service purposes, including answering your questions. This usually requires the use of certain personal contact information and information regarding the reason for your question (eg, order status, technical issues, product issue / complaint, general question, etc.).

    Contests, marketing and other promotions. With your consent (when required), we use your Personal Information to provide you with information about goods and services offered by our brand (eg marketing communications or campaigns or promotions). This can be done through such means as email, advertisements, SMS, phone calls and postal mail to the extent permitted by applicable laws. Some of our campaigns and promotions may operate on third party websites and / or social networks. This use of your Personal Information is voluntary, which means that you can oppose the processing of your Personal Data for this purpose.

    For detailed information on modifying your marketing communication preferences, see Sections 8 and 9 below. To read more information about our contests and other promotions, consult the official rules or details published in each contest / promotion.

    Customization (offline and online). With your consent (when required), we use your Personal Data (i) to analyze your preferences and habits, (ii) to anticipate your needs based on your profile analysis, (iii) to improve and personalize your experience on our Sites Web and apps; To ensure that the content of our Websites / apps is optimized for you and your computer or device; And (iv) to allow you to participate in interactive features, when you choose to do so. For example, we remember your login ID / email address or username so that you can log in quickly the next time you visit our site or so that you can easily retrieve the items you previously added to your shopping cart . Based on this type of information and with your consent (when required), we also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your personal data for this purpose. For detailed information on how to exclude this option, see Section 8 below.

    Processing of orders. We use your Personal Information to process and send your orders, inform you about the status of your orders, correct addresses and perform an identity verification and other activities to detect fraud. This involves the use of certain personal information and payment information.

    Other general purposes (eg, internal studies, analysis, safety). In accordance with applicable laws, we use your Personal Data for other general business purposes, such as conducting demographic and m

    5. CONSERVATION OF YOUR PERSONAL DATA

    Subject to applicable law, we will use your Personal Data to the extent necessary to satisfy the purposes for which it was collected (as described in Section 4 above) or to comply with applicable legal requirements.

    Personal Data used to provide you with a personalized experience (see Section 4 above for more details) will be kept for the duration permitted by applicable law.

    The temporality of the handling of personal data will remain indefinite until the purpose for which it was requested is fulfilled, from the date you provided them to the person responsible, who of course you can oppose at any time that you consider appropriate. Once the personal data have been used for the aforementioned purposes, you will cancel and block them, preserving them only for safekeeping for a period of no more than 5 years counted from the effective use of the same, in consideration of the term (Profeco) and / or National Institute of Transparency, Access to Information and Protection of Personal Data (INAI) to exercise their powers of verification and surveillance, and then proceed to the destruction and / Or deletion of your personal data as long as there is no requirement on the part of the authority, a situation that in your case will interrupt the term of destruction referred to.

    6. STORAGE AND / OR TRANSFER OF PERSONAL DATA

    We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. However, these protections do not apply to the information you choose to share in public areas such as social networks.

    Persons who can access your Personal Information. Your Personal Data will be processed by authorized personnel, depending on the need to know, depending on the specific purposes for which your Personal Data have been collected (eg our staff in charge of customer service will have access to your Customer record).

    Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorized access. We follow reasonable standards to protect Personal Data.

    Measures that we expect you to take. It is important that you also put your part for the safe maintenance of your Personal Data. When you sign up for an online account, make sure you choose an account password that is difficult to find out for others and never reveal your password to anyone. You are responsible for keeping this password confidential and for any use of your account. If you use a public or shared computer, do not choose to remember your login ID / email address or password and be sure to log out every time you leave the computer. You must also use the privacy settings or controls that We provide on our Website / app.

    Transfer of your Personal Information. The storage and processing of your Personal Data as described above may require that your Personal Data be transferred / transmitted later and / or stored.

    Said data transfer scheme will be adhered to under the provisions of article 36 of the Federal Law on the Protection of Personal Data held by Individuals.

    7. ACCESS TO YOUR PERSONAL DATA

    Access to your Personal Information. When the law so provides, you have the right to access, rectify, cancel, review and request a physical or electronic copy of information stored on you. You may also have the right to request information about the source of your Personal Data.

    These rights can be exercised by email to the address: data.privacidad@mx.nestle.com or telephone 52625000, from Monday to Friday from 9:00 am to 5:00 p.m., on working days, as applicable, or by mail Mail sending your message generically to Nespresso / Grupo Nestlé Mexico, to the following address: Boulevard Miguel De Cervantes Saavedra 301, Torre Sur, Ground Floor, Colonia Granada, Miguel Hidalgo Delegation in Mexico City, CP 11520, for the above, you must let us know factually the personal data that you wish to be rectified, canceled or reviewed, as well as the purpose for which you provided them and the name of the person to whom you gave them and generally meet the requirements mentioned in the art. 29 of the law; Including a copy of your identification or similar details (upon request and permitted by law). If the request is presented by a person other than you, without providing proof that the request has been legally made on your behalf, the request may be rejected.

    Please note that any identifying information you provide will be processed only in accordance with applicable laws and to the extent permitted by them.

    Modification or deletion of your Personal Data. When the law so provides, you may (i) request the removal, correction or modification of your Personal Data; (Ii) oppose data processing; (Iii) limit the use and disclosure of your Personal Data; And (iv) revoke the consent of any of our processing activities.

    Please note that in certain circumstances, we will not be able to delete your Personal Data without also deleting your user account. We may be required to keep some of your Personal Information after you have requested the removal, to fulfill our legal or contractual obligations. The applicable laws may also allow us to retain some of your Personal Information to meet our business needs.

    When available, our Websites have a specialized function through which you can review and modify the Personal Data that you have provided. Please note that we require our registered customers to verify your identity (eg login ID / email address, password) before they can access or make changes to your account information. This helps prevent unauthorized access to your account.

    8. YOUR OPTIONS ABOUT HOW WE USE YOUR PERSONAL DATA

    We strive to provide you with options relating to the Personal Data that you have provided to us. The following mechanisms give you the following control over your Personal Data:

    Cookies / similar technologies. You can configure your browser to reject all or some of your browser cookies, or to alert you when cookies are being used. Refer to Section 3 above.

    Advertising, marketing and promotions. If you want your personal data to be used by Nespresso and can serve to inform you about promotions, and offer you our products or services you can indicate it through the boxes that you will find in the registration form or answering the questions presented by the people in the shops in charge of Demonstrations, our CRC or boutique representatives. If you decide that you no longer wish to receive such information regarding promotions, offers and in general our products or services, you may at any later time withdraw from receiving commercial communications following the instructions provided in each of said communications. In order to unsubscribe from receiving commercial communications sent by any means, including third-party social networks, you can unsubscribe at any time by logging into the Websites / apps and adjusting your user preferences in your account profile by unchecking the Relevant boxes or by calling our CRC. Please note that even if you unsubscribe from receiving business information, you may still be able to receive administrative information, such as order confirmation or other communications about transactions, notifications about your account activities (eg account confirmations , Password changes, etc.), and other important announcements.

    9. CHANGES TO OUR NOTICE

    In the event that the responsible person requires to use your personal data for purposes other than those indicated in this privacy notice, the conditions of transfer of the same are modified and in general any of the assumptions that imply the generation of a new Notice of privacy, or any change or update is made in the present, the responsible will contact you either in written, telephone, electronic, or by any optical, sound, virtual or other means that the technology allows now or in the future And will explain the new uses that it intends to give to this information in order to obtain your authorization.

    10. RESPONSIBLE FOR THE TREATMENT OF YOUR DATA AND CONTACT

     

    You will have access to your personal data at all times, either to request your rectification, cancellation or opposition (arcing rights), to ask questions or comment on this Notice and our privacy practices, or to make a complaint about our compliance with The applicable laws on privacy in accordance with the provisions of the law, in written, electronic or telephone form, sending your message generically to Nespresso México, SA Of C.V., to the attention of the privacy officer, to the following address: Boulevard Miguel De Cervantes Saavedra 301, Torre Sur Ground Floor, Colonia Granada, Miguel Hidalgo Political Delegation in Mexico City, C.P. 11520, likewise electronically contact us at: datos.privacidad@mx.nestle.com or telephone 52625000, from Monday to Friday from 9:00 a.m. to 5:00 p.m., on working days, as applicable , Directing your message generically to Nespresso, SA Of C.V. / Nestlé Group Mexico.

    NESPRESSO COOKIE NOTICE

    This cookie notice applies to all Nespresso websites and mobile applications (“Nespresso Platform”). 

    1. What are cookies?

    Cookies are text files that are placed on your computer by websites that you visit. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. They are used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. Cookies may automatically collect information, some of which may be personal data, such as an identifier assigned to your device, your Internet Protocol address (IP address), time spent on Nespresso Platform, websites visited, browsing habits, and preferences.   

    2. We use the term "cookies" throughout this notice to also cover all similar tracking technologies, such as web beacons, log files, pixel tags, gifs. What types of cookies may be used on Nespresso Platforms?

    We may use the following types of cookies on Nespresso Platforms: 

    a) Required cookies

    These cookies are required to enable core functionality and must be accepted for some Nespresso Platforms to work. They can be used for authentication, security or localisation purposes. Without these cookies, services you have asked for, like adding items to your shopping basket, cannot be provided.

    b) Functional and performance cookies

    These cookies help us improve or optimise the experience we provide. They allow us to measure site usage and improve performance. These cookies help us understand how visitors interact with Nespresso Platforms and we use this information to improve the user experience and performance of Nespresso Platforms. 

    c) Advertising cookies

    These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. They remember the websites you visit and that information is shared with other parties such as advertisers. We may share this information with other parties, including our agencies.

    d) Social media cookies

    These cookies are used when you share information using a social media sharing button on a Nespresso Platform. The social network will record that you have done this. This information may be linked to targeting/advertising activities.

    Nespresso Platforms also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Nespresso Platforms to your personal needs. 

    3. Cookies Notification Update

    We reserve the right to make any changes and corrections to this notification. Please refer to this page from time to time to review these and new additional information.

    This notification was last updated on January 25th 2017.

  • Conditions of Sale

    1. Applicability of General Conditions of Sale
    1.1 Each order placed with Nestlé Nespresso S.A. or any of its affiliated companies (“Nespresso”) by means of the Internet shall be governed by the present General Conditions of Sale. They shall apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Conditions of Sale.
    1.2 By using this website, you also accept and agree to be bound by our Terms of Use and Internet Privacy Policy. Nespresso invites you to read them carefully before using the services provided on this website.
    1.3 Nespresso reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on this website. By placing an order after Nespresso has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.

    2. Registration
    2.1 When you register on this website, you must ensure that the mandatory registration information you provide is correct and complete.
    2.2 Please inform Nespresso about changes of address or other modifications by updating your personal details on this website without delay.

    3. Password
    3.1 When registering to use this website, you will be asked to create a password. You must keep this password strictly confidential and not disclose it or share it with anyone.
    3.2 You are fully responsible for the use of your password and any orders placed under it, even without your knowledge.
    3.3 If you know or suspect that someone else knows or has used your password, you should notify Nespresso immediately.

    4. Orders
    4.1 By placing an order through this website, you make an offer to purchase the products you have selected under these General Conditions of Sale.
    4.2 Orders you place with Nespresso on this website are subject to minimum and maximum quantity limitations.
    4.3 Nespresso offers its products on this website within the limits of its available stocks.

    4.4 Delivery times may vary due to causes such as date and time of payment release of the order.

    4.5 In the specific case of Same Day and Next Day delivery, Nespreso will send a Confirmation of Purchase e-mail and later a Confirmation of Order Delivery e-mail, from which the delivery times will begin to be counted.

    Please note that for Same Day Delivery (24 hours) the order must be confirmed before 13:00 hrs. This service is available for specific areas of Mexico City and Metropolitan Area: Tecamachalco, Miguel Hidalgo, Cuauhtémoc, Alvaro Obregón, Cuajimalpa, Azcapotzalco, Benito Juárez, Magdalena Contreras, Tlalpan, Coyoacán, Gustavo A. Madero, Huixquilucan, Naucalpan, Tlalneplantla And Atizapán. Deliveries subject to coverage by zip code or Occur Forced. Delivery time from Monday to Friday from 9:30 a.m. to 8:00 p.m. Saturdays from 9:30 a.m. to 2:00 p.m. And offices until 16:00 hrs.

    For Next Day Delivery (48 hours) before 17:00 hrs. After this schedule the order will be processed the next business day, subject to coverage depending on the destination zip code. You can check delivery frequency here. Delivery time from Monday to Thursday from 9:30 a.m. to 6:00 p.m.

     

    5. Order Confirmations
    5.1 The order you place on this website will not constitute a binding contract unless and until Nespresso transmits a confirmation by e-mail.
    5.2 Nespresso reserves the discretionary right to refuse orders, notably in relation to creditworthiness or unpaid invoices.
    5.3 The data registered by Nespresso constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.

    6. Prices
    6.1 The prices payable for the items you order are those displayed on this website on the date you place your order, inclusive of VAT. Our Standard Free Delivery applies only when purchse 50 capsules or a Nespresso machine if you live in the next areas from Mexico City and Metropolitan Area: Miguel Hidalgo, Benito Juárez, Álvaro Obregón, Cuauhtémoc, Huixquilucan, Naucalpan de Juárez, Cuajimalpa de Morelos, Tlalnepantla de Baz. If you do not live in these areas your order must contain 100 capsules or a Nespresso machine to get Free Standard Delivery.

     6.2 Delivery charges will be billed at the rates indicated on this website on the date you place your order, calculated notably in function of the size of the order and the delivery method you select.
    6.3 Nespresso reserves the right to modify its prices and delivery charges at any time and to cancel a contract in case of writing, printing or calculation errors.

    7. Delivery Coverage
    7.1 Nespresso only makes deliveries in Mexico and compliance with regulations, fees and taxes provided by law.

    8. Delivery
    8.1 All orders confirmed by Nespresso will be delivered to the delivery address you specify when placing your order.
    8.2 Nespresso does its utmost to ensure deliveries within two working days after receipt of an order.
    8.3 Deliveries can only be made to the countries specified on this website.

    9. Verification of Merchandise
    9.1 It is your responsibility to verify the quantity and condition of the merchandise upon delivery.
    9.2 In case you observe damage or missing items, you must notify and file claim with the carrier and inform Nespresso within 2 days after the delivery. Nespresso shall in such a case provide you with identical replacement merchandise.

    10. Returns
    10.1 You have the right to return any merchandise that does not suit you within 14 days after receipt of the order.
    10.2 Nespresso will only accept returns of merchandise in their original condition and packaging accompanied by the invoice.
    10.3 When returns are properly completed, Nespresso shall reimburse the price of the returned merchandise and the invoiced delivery charges within a maximum of 30 days upon reception of the returned merchandise. The return postage will be at your charge.

    11. Payment
    11.1 Invoices are sent after delivery of the merchandise and are fully payable within thirty days.
    11.2 Payment by credit card is immediately due and payable. Your credit card details will be encrypted for security purposes.

    11.3 Nespresso Mexico only accepts cards issued within the national territory.

     12. Late Payment
    12.1 In the event of late payment, you will be charged interest on the outstanding balance as well as any administrative and legal collection costs.
    12.2 Nespresso reserves the right to refuse any new order until full payment of any overdue balance.

    13. Machine Warranty
    13.1 Machines purchased on this website are guaranteed by the machine manufacturer pursuant to the specific terms and conditions listed in the original product documentation.
    13.2 Please consult your product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights.

    14. After-Sales Service
    14.1 If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact Nespresso by telephone for advice and assistance.
    14.2 If your machine problem cannot be resolved by telephone, Nespresso proposes a series of advantageous after-sales service options. Please contact Nespresso by telephone for detailed information.

    15. Limitation of Liability
    15.1 The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.
    15.2 For international deliveries to countries other than those where Nespresso originates its shipments, Nespresso shall have no liability if the products do not comply with the laws and regulations of the country of delivery or in case of electrical or other product incompatibility.
    15.3 Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL Nespresso BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOW BY Nespresso), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THIS WEBSITE.

    16. Force Majeure
    16.1 Nespresso will make every reasonable effort to fulfill its obligations. However, Nespresso cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.
    16.2 In the event of delay, Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

    17. Applicable Law and Forum
    17.1 The present General Conditions of Sale are governed by the law of the country of incorporation of the Nespressocompany that invoices you for the order.
    17.2 The exclusive forum is in the same country as that of the applicable law.

     

    11/2005
    NESTLE Nespresso LTD.

  • Promotions

    SEASONAL PROMOTIONS.

    PROMOTION

    "$500 MXN Coupon in the purchase of Nespresso ® Machines and Capsules"

    The participation of the interested parties in the present promotion, constitutes the acceptance without any reservation of the present bases, conditions as well as the privacy notice.

    Responsible for the promotion: Nespresso México, S.A. Of C.V., domiciled in Boulevard Miguel de Cervantes Saavedra 301, Torre Sur, PB in Colonia Granada Miguel Hidalgo, C.P. 11520 in Mexico City.

    Coverage: Nationwide through the Nespresso e-boutique online store (e-commerce website and app www.nespresso.com) and Nespresso Club (call center) 01800 999 75 75 (toll free 24/7).

    Validity of the promotion: from 13 to 27 March 2017 or while supplies last

    Products to be promoted: Nespresso ® machines of the following models:

    Prodigio and Milk Titan (Nespresso Machine with Aeroccino 3)

    Prodigio and Milk Silver (Nespresso Machine with Aeroccino 3)

    Maestria Red (Nespresso Machine)

    Additional within the validity of the promotion, these machine models will have a 40% discount on the final price, subject to the following availability: This discount will be applicable and limited to sell 1,000 machines Maestria Roja, UMilk, 800 machines Prodigio and Milk Silver and 800 machines Prodigio and Milk Titan.

    Amount and description of the promo:

    Coupon of $ 500 MXN of discount until exhausted 1,800 coupons, these coupons can only be redeemed in the minimum purchase of 8 sleeves of Nespresso® coffee of the variety of your preference in the online store e-boutique of Nespresso ® (e- commerce in Website and app www.nespresso.com) from March 13 to December 31, 2017.

    Mechanics of participation:

    1. In order to participate you must comply with the following points:

    Be registered as a member of Club Nespresso ®

    2. The member must enter his Nespresso Club account on the website and / or mobile application www.nespresso.com or you will have to contact the Nespresso Club (call center) 01800 999 75 75.

    3. Choose and add to the shopping cart during the term any of the Progio and Milk Titan (Nespresso Machine with Aeroccino 3), Prodigio and Milk Silver (Nespresso Machine with Aeroccino3), Red Master (Nespresso Machine) machines, according To availability.

    4. Make the purchase by following the steps above.

    Mechanics for the product delivery

    After the purchase has been made, within a period of no more than 3 business days, a coupon of $ 500 MXN will be sent to the registered e-mail registered in your Nespresso® Partner profile, which you can only redeem in the minimum purchase of 8 Nespresso® coffee sleeves of your preferred variety at the Nespresso® e-boutique online store (e- commerce website and app www.nespresso.com) from March 13 to December 31 2017.

    * Restrictions to Participants:

    • Subject to 1,800 coupons and availability of machines within the validity of the promotion.

    • The purchase of the 8 Nespresso® coffee sleeves is in a single display.

    • Not redeemable for cash.

    • The coupon will not be refunded for any reason.

     

    _________________________________________________________________________________________________________

    BASIS OF THE OFFER

    "40% OFF Prodigy and Milk and Mastery"

     

    The participation of the interested parties in the present offer, constitutes the acceptance without any reservation of the present bases, conditions as well as the privacy notice.

     

    Responsible for the offer: Nespresso México, S.A. Of C.V., domiciled in Boulevard Miguel de Cervantes Saavedra 301, Torre Sur, PB in Colonia Granada Miguel Hidalgo, C.P. 11520 in Mexico City.

     

    Coverage: Nationwide through the Nespresso e-boutique online store (e-commerce website and app www.nespresso.com) and Nespresso Club 01800 999 75 75 (free 24/7 call).

    Valid of the offer: from the 13 to the 27 of March 2017

    Products to promote:

    • Nespresso Machines

    Prodigio and Milk Titan (Nespresso Machine with Aeroccino 3)

    Prodigio and Milk Silver (Nespresso Machine with Aeroccino 3)

    Maestria Red (Nespresso Machine)

    Amount and description of the Prizes:

    40% discount on the final price of the following Nespresso machines.

    Prodigio and Milk Titan (Nespresso Machine with Aeroccino 3) with a list price of $ 4,890 MXN (four thousand eight hundred and ninety pesos 00/100 national currency) and a price with 40% discount of 2,934 MXN (two thousand nine hundred and thirty four Pesos 00/100 national currency)

    Or Prodigio and Milk Silver with a list price of $ 4,890 MXN (four thousand eight hundred and ninety pesos 00/100 national currency) and a price with 40% discount of 2,934 MXN (two thousand nine hundred and thirty four Pesos 00/100 national currency)

    Or Maestria Roja (Nespresso Machine) with a list price of $ 4,690 MXN (four thousand six hundred and ninety pesos 00/100 national currency) and a price with 40% discount of 2,814 MXN (two thousand eight hundred and fourteen pesos 00/100 national currency)

    Said discount will be applicable and limited to sell 1,000 machines Maestria Roja, UMilk, 800 machines Prodigio and Milk Silver and 800 machines Prodigio and Milk Titan.

    Promotion not cumulative with other promotions or discounts.

    Redeemable at www.nespresso.com (website and app) and Club Nespresso 01800 999 75 75 (free 24/7 call)

    Promotions subject to availability.

    Mechanics of participation:

    Steps to follow by users:

    1. Register on the Nespresso website or app www.nespresso.com as a Nespresso Club member.

    2. Choose and add to the shopping cart any of the Nespresso® machines mentioned in the "products to promote" section of your preference on the site and / or mobile application www.nespresso.com.

    3. At the time of making the payment, the discount will be reflected; Provided that it is carried out during the period of the promotion and that there is availability according to the present bases and conditions.

     

    Mechanics for the product delivery

    After the purchase has been made, you will be sent to the address indicated by you of the selected machine, as long as there is availability. The shipping conditions, as well as the times, conditions and policies are disaggregated in the web page of Nespresso ® www.nespresso.com

    * Restrictions to Participants:

    • Subject to availability of the validity of the promotion.

    • Minimum purchase of a machine of your preference (see list of products to be promoted) on the website or mobile application www.nespresso.com.

    • Only redeemable at online store and Nespresso Club 01800 999 75 75 (free call 24/7).

    •           Not redeemable for cash

     

    •           Non refundable.

     ________________________________________________________________________________________________________

    PROMOTION

    "Buy sleeve wrap drops the intense sleeve wrap at a special price in e-boutique"

    The participation of the interested parties in the present promotion, constitutes the acceptance without any reservation of the present bases, conditions as well as the privacy notice.

    Responsible for the promotion: Nespresso México, S.A. Of C.V., domiciled in Boulevard Miguel de Cervantes Saavedra 301, Torre Sur, PB in Colonia Granda Miguel Hidalgo, C.P. 11520 in Mexico City.

    Coverage: Nationwide through the Nespresso® e-boutique online store (e-commerce website and www.nespresso.com app).

    Validity of the promotion: from March 27 to April 30, 2017

    Products to promote: Nespresso® Sleeves (Coffee Capsules)

    Amount and description of the Gifts:

    • Sleeve wrap with a list price of: $ 730 MXN (seven hundred thirty pesos 00/100 national currency) will have a special price of $ 610 MXN (six hundred ten pesos 00/100 national currency) for the Nespresso customer base that have as a preference Decaffeinated coffee (base provided by Nespresso CRM)

    • Intensive sleeve wrap with list price of: $ 720 MXN (seven hundred twenty pesos 00/100 national currency) will have a special price of $ 605 MXN (six hundred five pesos 00/100 national currency) for the Nespresso customer base that have as a preference The intense cafes (base provided by Nespresso CRM)

    Only for the segmentation of Nespresso partners who have not bought in more than 3 months Nespresso Sleeves

    Promotion not cumulative with other promotions or discounts.

    Redeemable only once per partner for each of the wraps (wrap Decaffeinato and Intense wrap)

    Redeemable on www.nespresso.com (website and app).

    Promotions subject to availability.

    Mechanics of participation:

    Steps to follow by users:

    1. Register on the Nespresso website or app www.nespresso.com as a Nespresso Club member.

    2. Choose and add to the shopping cart some of the sleeve wraps deca or intense Nespresso of your preference.

    3. At the time of payment, the special price of $ 610 MXN (six hundred ten pesos 00/100 national currency) will be reflected in the case of the wrap decaffeinato or $ 605 MXN (six hundred five pesos 00/100 national currency) Case of intense wrap.

    Mechanics for the award ceremony

    After the purchase has been made, you will be sent to the address indicated by you selected Sleeves, as long as there is availability. The shipping conditions, as well as the times, conditions and policies are disaggregated in the web page of Nespresso ® www.nespresso.com

    * Restrictions to Participants:

    • Subject to availability of the validity of the promotion.

    • Minimum purchase of 1 sleeve wrap decaffeinato or intense of your preference (see list of products to promote) in the website or mobile application www.nespresso.com.

    • Can only be redeemed online.

    •  Not redeemable for cash

    •  Non refundable.

    _________________________________________________________________________________________________________

    BASIS OF THE OFFER

    "15% OFF Inissia Combo"

     

    The participation of the interested parties in the present offer, constitutes the acceptance without any reservation of the present bases, conditions as well as the privacy notice.

     

    Responsible for the offer: Nespresso México, S.A. Of C.V., domiciled in Boulevard Miguel de Cervantes Saavedra 301, Torre Sur, PB in Colonia Granda Miguel Hidalgo, C.P. 11520 in Mexico City.

    Coverage: Nationwide via the Nespresso e-boutique online store (e-commerce website and app www.nespresso.com), Nespresso Club 01800 999 75 75 (free 24/7 call) and Nespresso Boutiques (Perisur, Antara, Boutique in Office (BIO) Miguel C. Saavedra, Andares Guadalajara)

    Validity of the offer: from the 1st to the 31st of March 2017

    Products to promote: Nespresso Machines

    The Inissia and Milk (Nespresso Machine with Aeroccino 3)

    Amount and description of the Prizes: 15% discount on the final price of Nespresso machines:

    Inissia and Milk (Nespresso machine with Aeroccino 3) with a list price of $ 2,590 MXN (two thousand five hundred and ninety pesos 00/100 national currency) and a price with 40% discount of 2,201 MXN (two thousand two hundred one pesos 00 / 100 national currency)

    Said discount will be applicable and limited to sell 500 Inissia black machines, 500 Inissia red machines, 500 Inissia cream machines and 1,500 Aeroccino 3 Black

    Promotion not cumulative with other promotions or discounts.

    Nespresso Club 01800 999 75 75 (free call 24/7) and Boutiques Nespresso (Perisur, Antara, Boutique in Office (BIO) Miguel C. Saavedra, Andares Guadalajara)

    Promotions subject to availability.

    Mechanics of participation: Steps to follow by users in buying machines through www.nespresso.com (website and app):

    1. Register on the Nespresso website or app www.nespresso.com as a Nespresso Club member.

    2. Choose and add to the shopping cart any of the Nespresso® machines mentioned in the "products to promote" section of your preference on the site and / or mobile application www.nespresso.com.

    3. At the moment of making the payment will be reflected the discount, as long as it is made during the promotion period and availability exists according to these terms and conditions.

    Mechanics for the award ceremony

    After the purchase has been made, you will be sent to the address indicated by you of the selected machine, as long as there is availability. The shipping conditions, as well as the times, conditions and policies are disaggregated in the web page of Nespresso ® www.nespresso.com

    * Restrictions to Participants:

    • Subject to availability of the validity of the promotion.

    • Minimum purchase of a machine of your preference (see list of products to be promoted) on the website or mobile application www.nespresso.com.

    • Only redeemable in online store, Nespresso Club 01800 999 75 75 (free call 24/7) and Boutiques Nespresso (Perisur, Antara, Boutique in Office (BIO) Miguel C. Saavedra, Guadalajara)

    •           Not redeemable for cash

     

    •           Non refundable.

  • Company Registration

    Nespresso Mexico S.A de C.V.
    Blvd. Miguel de Cervantes Saavedra 301

    Colonia Granada. Del. Miguel Hidalgo

     

    Mexico City, C.P. 11520