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Troubleshooting and Solutions

The machine doesn't switch on: check the power cord and fuses.The coffee isn't warm enough: preheat your cups and descale machine.No coffee extraction: clean and descale if necessary.Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.No hot water or steam: clean and descale if necessary.The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.No water flow: fill the tank and make sure it is correctly inserted.

Download the maintenance guide for your particular machine. If the problem persists please contact the Nespresso Club on freephone 080-734-1111.

Nespresso CitiZ C110
Nespresso CitiZ D110
Krups CitiZ&Milk
Krups CitiZ&Milk

De'Longhi Lattissima+
De'Longhi Lattissima+ Descaling Kit

Nespresso Pixie

Nespresso U (New descaling)
Nespresso U (Old descaling)