Nespresso has chosen aluminum as packaging material for its exceptional ability to preserve the content and protect against external impact, as well as the fact that aluminum is infinitely recyclable.
There are currently two ways of recycling your used Nespresso Original and Vertuo range aluminum capsules.
1) Purchase a recovery bag (home collection use), request the collection from our dedicated website and send it back to Nespresso
2) Use a recycle bag (store use) and return your used aluminum capsules to a Nespresso Boutique
You can use 1 N Credit as 1 yen at the Nespresso website. N Credit is applied to your Nespresso account based on Nespresso’s rules and timing. When you use the N Credit you need to be logged in to your Nespresso account (the N Credit is awarded to the customer number).
When you purchase items, once you progress to your shopping bag your N Credit can be automatically used as part of your payment. Your N Credit balance after the purchase is shown on the order confirmation page.
When you are purchasing at Nespresso boutiques or by free dial 0120-57-3101(8:00-22:00), please specify that you wish to use N Credit.
N Credit cannot be used at Nespresso official stores at PayPay Mall, Rakuten or Amazon, nor at temporary stores, home appliances stores or Costco.
When you purchase a recovery bag (home collection use) at 800 yen (including tax) and request collection from our dedicated website, we will award 900 yen N Credit to your Nespresso account when the receipt of your bag is confirmed.
Please see more details on N Credit here
No N Credit is applied when you use a recycle bag (store use) and deposit it at a Nespresso Boutique
Once the receipt of your recovery bag is confirmed, the N Credit is applied to your Nespresso account based on the customer number you have provided at the time of collection.
Once the N Credit is granted, you will receive the e-mail registered in your Nespresso account.
N Credit from recycling home collection is valid for 6 months.
- Log in to the Nespresso official website https://www.nespresso.com/jp/en/
- On top right, next to your name, your N Credit balance is shown as "N Credit balance"
※ While you have an item in shopping bag, "N Credit balance" is not shown.
※ The display of the website will change depending on the size of the screen you are viewing. It will not be displayed on devices with small screens such as smartphones. Please check from a PC with a large screen or from the app.
＜From Apps>
- Log in to Nespresso official App.
- Go to right bottom "Account", your N Credit balance is shown in "Account Information"
Yes, Nespresso now offers home collection service for used Nespresso capsules.
Please purchase the recovery bag and request the pick-up from the dedicated site.
For depositing at Nespresso boutiques we accept any sealable bag which does not leak but we recommend the use of Nespresso recycle bags.
The recycle bag can be sealed securely using the double-sided tape. Wet capsules, if left for a long period, may lead to unpleasant odors or fungus so please use the dedicated Nespresso bag.
Only Nespresso recovery bags are accepted for home collection. N Credit will not be applied when bags other than the dedicated recovery bag are used. Please do not deposit recovery bags (home collection use) at Nespresso boutiques.
In a recycle bag (store use), you can put 80 Original or 30 Vertuo capsules in the small sized bag while you can put around 160 Original or 60 Vertuo capsules in the large sized bag.
In a recovery bag (one size only), you can put around 100 Original or 40 Vertuo capsules.
Yes you can but please note that the N Credit will not be awarded if the amount of capsules contained is insufficient (less than dotted line on the bag).
Yes Starbucks® by Nespresso® used capsules are aluminum and can be recycled.
Nespresso established a dedicated recycling program specifically for recycling capsules made from aluminum. For non-Nespresso capsules, we suggest you contact your capsule manufacturer to enquire about the recycling options they offer to their customers.
You cannot use a recycle bag (store use - white) for home collection.
Shipping fee is applied when the total purchase amount is less than 4,000 yen. There is no shipping fee when you purchase the recovery bag along with other Nespresso items and the total amount is more than 4,000.
For change of collection date or cancellation, please contact Nespresso free dial 0120-57-3101(8:00-22:00). If you missed the collection, please contact the delivery company directly.
Customer number is shown in My Account when you log in to your Nespresso account. You can also find your customer number in a delivery note.
Please ensure that you input your customer number correctly in order to receive the N Credit.
There is no charge for shipping used capsules using the home collection service.
Recovery bags (home collection use) cannot be collected at stores. Please use recycle bag (store use) when you bring used capsules to a Nespresso boutique.
The aluminum is separated from the residual coffee. The aluminum is recycled and sent back to the aluminum industry to produce new aluminum products. The coffee is transformed into compost, and will be used by our business customers such as hotels and restaurants. Some of our hotel customers are already using Nespresso compost for their potting plants.
