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Welcome to Nespresso Japan

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Nespresso Assistance


In case you require immediate assistance with your machine.


The Nespresso Club does its utmost to ensure your machine is always in perfect working order.

For machine queries or technical information, please contact the Assistance Service Team on freephone 0120-57-3101, Monday to Saturday, from 9am until 6pm. A qualified Coffee Specialist will carry out an immediate diagnosis of any machine problem over the phone. 

If your machine requires repair, you can benefit from the Assistance Service Package: 

   1. Collection of the machine from your home

   2. Provision of a loan machine. 

   3. Return of your machine to your home and an extended warranty of 6 months after repair. 

The Assistance Service is free if your machine is within the warranty period.