1. Acceptance and modification of the Terms of Use
1.1 Your access to and use of the websites (the "Websites") of Nestlé Nespresso S.A. ("Nespresso"), which includes Nespresso affiliates, is governed by these terms of use (the "Terms of Use"). By accessing, browsing and using our Websites, you agree that you have read, understood and accepted, without reservation, these Terms of Use, as amended by us.
1.2 If we change our Terms of Use, a new updated version will be published on our Websites. We therefore invite you to consult these Terms of Use from time to time to keep up to date with any changes.

2. Copyright and Intellectual Property
2.1 The contents of our Websites and in particular, but not limited to, the texts, trademarks, logos, diagrams, photographs, videos, sounds, music, layouts, designs, know-how, technologies, products and processes are the property of Nespresso or its affiliated companies, or are used with the authorization of the owners, and are consequently protected by copyright, trademarks, patents and all other existing intellectual or proprietary rights, in accordance with the applicable laws.
2.2 Except as set out in Section 3 below, nothing contained on our Websites may be construed or interpreted as granting a license or right to use any content of our Websites.

3. Use of the Websites
3.1 You may download, display or print the content of our Websites solely for your personal, non-commercial use, provided that you retain and reproduce any copyright or other proprietary notices contained in any information or material downloaded. Any other use, including the reproduction, modification, distribution, transmission or broadcast of the content of the Websites, in whole or in part and in any manner, is strictly prohibited without the prior written consent of Nespresso.
3.2 Nespresso does not warrant or represent that your use of any content published on its Websites will not infringe the rights of third parties.

4. Non-confidential information
4.1 Any personally identifiable information or data that you send to our Websites via the Internet is protected and processed in accordance with the laws in force in your country and our Privacy Policy. Nespresso encourages you to read its Privacy Policy carefully before submitting any personally identifiable data or information.
4.2 Any other information or material you transmit to Nespresso via the Internet, by electronic mail or in any other manner, including any data, questions, comments, suggestions, ideas, illustrations or similar materials, is and will be treated as non-confidential and non-proprietary. Any information you transmit or post will become the property of Nespresso and may be used freely for any purpose whatsoever, including, without limitation, reproduction, disclosure, transmission, publication, broadcast and posting. In particular, Nespresso will be free to use any ideas, concepts, know-how, or techniques contained in such communications you send to the Websites for any purpose whatsoever, including, without limitation, developing, manufacturing, advertising and marketing products using such information. Any such use will be made without any compensation to the person who provided the information, or to any third party.
4.3 By submitting information, you warrant to us that you own the material/content you have submitted, that it is not defamatory, and that its use by Nespresso does not infringe the rights of any third party. The use of the information you provide does not create any obligation on the part of Nespresso.

5. Disclaimer of Warranties
5.1 Subject to the provisions of section 6 below, all materials, information and anything else found on the websites are provided "as is", as available, and without any warranty of any kind, either express or implied, including, but not limited to, the implied warranty of merchantability, or fitness for any particular purpose.
5.2 Nespresso does not warrant that its websites or their content will meet your expectations, be uninterrupted in access, be timely, up to date, secure or error-free.
5.3 Some jurisdictions may not allow certain limitations of warranties, , therefore some limitations may not apply to you.
5.4 Any advice or information, whether verbal or written, obtained from Nespresso or during the use of the services made available on the websites, will not give rise to any warranty that is not expressly established by these conditions of use.

6. Limitation of liability
6.1 Access to, use of, searching for and browsing our websites is at your own risk.
6.2 You fully acknowledge and accept that Nespresso, any affiliated company, or any other party involved in creating, producing or delivering the websites, are not liable for any direct, indirect or consequential damages, damage to reputation, costs, losses, loss of turnover or profits, or obligations of any nature that may arise from your access to, or use of, or on the contrary inability to use, the websites or their content.
6.3 Any materials downloaded or otherwise obtained through the use of our websites are obtained at your own risk. nespresso assumes no responsibility for any damage or viruses that may damage your computer equipment or any other property on account of your access to, use of or downloading of any material from its websites or any illegal access to or intervention in computer systems.
6.4 Nespresso reserves the right to cease or interrupt any and all functions on its websites. nespresso accepts no responsibility or liability whatsoever for any cessation or interruption of its websites resulting from the acts or omissions of nespresso or any third party.

7. Modification of information
The content of our websites may contain incorrect data or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content at any time without notice, but does not assume any obligation to do so.

8. Availability of products and services
Our Websites may contain information about Nespresso international products and services, but not all of them may be available in every location. A reference to a Nespresso product or service on the Websites does not imply that it is available in your location.

9. Links
9.1 As a service to our visitors, our Websites may contain hyperlinks to other Websites that are not operated or controlled by Nespresso. Nespresso cannot be held responsible for these websites and disclaims any responsibility or liability in relation to their content, legality, accuracy or functions.
9.2 The creation of any hyperlink to our Websites is prohibited without the prior written consent of Nespresso.

10. Miscellaneous
10.1 These Terms of Use represent the entire agreement between Nespresso and you in relation to your access to and use of the Websites and their content. Any other terms or conditions issued by Nespresso that govern its relations with you, in particular in relation to any service or purchase of products, shall supplement the Terms of Use; in the event of any contradiction between them, different terms and conditions will supersede these Terms of Use.
10.2 Nespresso’s tolerance of a breach of any of the obligations set out in these Terms of Use, or failure to enforce a right granted hereunder or by law, shall not be construed as a waiver of the right to enforce such rights.
10.3 If any provision of the Terms of Use is found to be unlawful under any law or regulation in force in your country, or in conflict with a court decision, such provision shall be deemed null and void, but all other provisions of the Terms of Use shall remain in full force and effect..
10.4 The headings of the clauses of the Terms of Use are inserted for convenience only and do not alter or modify these terms and conditions in any way.

Nestlé Nespresso S.A. - Version revised in May 2013

Effective: 15th of May 2018

Summary of Changes to Nespresso's Privacy Notice

The below summary is intended to help you better understand the most recent changes to our Privacy Notice and how they may impact you:

• In the sections dealing with sources of Personal Data and how We use this information, We added references to market researches
• We clarified that payment and financial information can be handled by Us or third party payment processing providers acting as independent data controllers
• When you call our Customer Relationship Centers (CRC), your conversation can be listened into by our staff for local operational needs (e.g. for quality or training purposes)
• To comply with changes to EU data protection rules (i.e. the GDPR), We (i) listed the various lawful basis We rely on when processing Personal Data, (ii) provided more details regarding data transfers and related legal instruments where needed and (iii) added individual rights in relation to portability and right to complain to competent EU data protection authorities
• We also clarified the Nespresso/Nestlé entities acting as data controllers at the end of the document

We hope you will find this information useful and that it will give you a clear understanding of how Nespresso processes Personal Data.

SCOPE OF THIS NOTICE

Please read this privacy notice ("Notice") carefully to understand our policies and practices regarding your Personal Data and how we will treat it.

This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso entities as listed in the controllers & contact section (Section 11) ("Nespresso", "We", "Us"). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).

This Notice provides important information in the following areas:

1. SOURCES OF PERSONAL DATA
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
4. USES MADE OF YOUR PERSONAL DATA
5. DISCLOSURE OF YOUR PERSONAL DATA
6. RETENTION OF PERSONAL DATA
7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
8. ACCESS TO YOUR PERSONAL DATA
9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
10. CHANGES TO OUR NOTICE
11. DATA CONTROLLERS & CONTACT

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

• Nespresso websites.Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook ("Websites").
• Nespresso mobile sites/apps.Consumer-directed mobile sites or applications operated by or for Nespresso, such as smartphone apps.
• E-mail, text and other electronic messages.Electronic communications between you and Nespresso.
• Nespresso CRC.Calls to our Customer Relationship Centers ("CRC").
• Nespresso Boutiques.Stores managed by Nespresso.
• Offline registration forms.Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.
• Points of Sales.Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.
• Data from other sources.Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

• Personal contact information.This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number
• Account login information.Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.
• Demographic information & interests.Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favorite products, hobbies and interests, and household or lifestyle information.
• Technical information about computer/mobile device.Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.
• Websites/communication usage information.As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.
• Market research & consumer feedback.This includes information that you voluntarily share with Us about your experience of using our products and services.
• Consumer-generated content.This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.
• Third party social network information.This refers to any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.
• Payment and Financial information.Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.
• Calls to CRC.Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

• Cookies/Similar Technologies.Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.
• Log Files.We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.
• Web Beacons.Web beacons (also known as "web bugs") are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

4. USES MADE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

Customer Service.

What We use your Personal Data for: We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

Our reasons:

• Fulfilling contractual obligations
• Legal obligations
• Our legitimate interests

Our legitimate interests:

• Improving and developing new products and services
• Being more efficient

Contests, marketing and other promotions.

What We use your Personal Data for: With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.

Our reasons:

• With your consent (where required)
• Fulfilling contractual obligations
• Our legitimate interests

Our legitimate interests:

• Working out which of our products and services may interest you and telling you about them
• Defining types of customers for new products or services

Third party social networks.

What We use your Personal Data for: We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.

Our reasons:

• With your consent (where required)
• Our legitimate interests

Our legitimate interests:

• Working out which of our products and services may interest you and telling you about them
• Defining types of customers for new products or services

Personalisation (offline and online).

What We use your Personal Data for: With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.

Our reasons:

• With your consent (where required)
• Our legitimate interests

Our legitimate interests:

• Working out which of our products and services may interest you and telling you about them
• Defining types of customers for new products or services

Order fulfillment.

What We use your Personal Data for: We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.

Our reasons:

• Fulfilling contractual obligations
• With your consent (where required)
• Legal obligations
• Our legitimate interests

Our legitimate interests:

• Improving and developing new products and services
• Being more efficient
• Protect our assets and staff

Other general purposes (e.g. internal or market research, analytic, security).

What We use your Personal Data for: In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, toreconcile those accounts into one single account. We also use your Personal Data to ensure our security.

Our reasons:

• Fulfilling contractual obligations
• With your consent (where required)
• Legal obligations
• Our legitimate interests

Our legitimate interests:

• Improving and developing new products and services
• Being more efficient
• Protect our assets and staff

Legal reasons or merger/acquisition.

What We use your Personal Data for: In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

Our reasons:

• Legal obligations
• Our legitimate interests

Our legitimate interests:

• Compliance with legal obligations
• Protect our assets and staff

5. DISCLOSURE OF YOUR PERSONAL DATA

In addition to the Nespresso/Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share you Personal Data with the following types of third party organisation:

• Service providers.These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).
• Credit reporting agencies/debt collectors.To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.
• Third party companies using Personal Data for their own marketing purposes.Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.
• Third party recipients using Personal Data for legal reasons or due to merger/acquisition.We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

6. RETENTION OF YOUR PERSONAL DATA

In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws

7. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

• People who can access your Personal Data.Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).
• Measures taken in operating environments.We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.
• Measures We expect you to take.It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app.
• Transfer of your Personal Data.The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area "EEA") (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).

8. ACCESS TO YOUR PERSONAL DATA

Access to Personal Data.Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

These rights can be exercised by sending Us an e-mail through our Contact Form, calling our CRC on 800 39 20 29 or writing to us at this address Nespresso Italiana SpA, via del Mulino 6, 20090 Assago (Mi), attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data).Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.

9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies.You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.

Advertising, marketing and promotions.If you wish to have your Personal Data used by Nespresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

Personalization (offline and online).Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

Interest Based Advertising.We partner with ad networks and other ad serving providers ("Advertising Providers") that serve advertising on behalf of Us and other non-affiliated companies on the Internet. Some of those advertisements are tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time. You can visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s ("DAA") self-regulatory program. Additionally, you can opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store. You can also stop the collection of precise location data from a mobile device by accessing your device location service settings.

10. CHANGES TO OUR NOTICE

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

11. DATA CONTROLLERS & CONTACT

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: filling our Contact Formor writing to us at Nespresso Italiana SpA, via del Mulino 6, 20090 Assago (Mi)or calling our CRC on 800 39 20 29.

You can also contact our Data Protection Officer via post: Nespresso Italiana SpA, via del Mulino 6, 20090 Assago (Mi)

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

• Data controllers

  Nestlé Nespresso SA
  Avenue de Rhodanie 40, 1007 Lausanne,
  Switzerland

  Responsible for: All activities

• Data controllers

  Nestlé Treasury International S.A.
  7, Rue Nicolas Bové
  L - 1253 Luxembourg

  Responsible for: Website/app related payment card operations.
  
  Point to note: in certain limited cases, another Nestlé or Nespresso entity might be behind the processing of your payment card details.

• Data controllers

  Nespresso Italiana S.p.A.
  Registered office: Via del Mulino 6, 20090 Assago (MI)

  Responsible for: All activities carried on in Italy

In addition, all the following Nespresso/Nestlé entities or ad-hoc in-country partners

• Data controllers

  Centax

  Responsible for: All contact activities with customers

• Data controllers

  Covisian

  Responsible for: All contact activities with customers

• Data controllers

  BRT

  Responsible for: All logistic delivery activities of Nespresso products

• Data controllers

  TNT

  Responsible for: All logistic delivery activities of Nespresso products

• Data controllers

  SDA

  Responsible for: TAll logistic delivery activities of Nespresso products

• Data controllers

  Poste Italiane

  Responsible for: All logistic delivery activities of Nespresso products

• Data controllers

  DHL

  Responsible for: All logistic activities for setting up Nespresso orders

• Data controllers

  Italmondo

  Responsible for: All logistic delivery activities of Nespresso products

1. Application of the General Conditions of Sale
1.1 Each order placed with Nespresso Italiana S.p.A. (Nespresso) shall be governed by the present General Conditions of Sale, subject to particular conditions applicable to orders placed via the Internet, call centres or in Boutique.

1.2 Nespresso reserves the right, at any time, to amend these General Conditions of Sale by posting a new updated version.

2. Orders
2.1 Orders may be placed by:

• telephone.: +39 800 39 20 29;
• fax: +39 800 14 93 33;
• mail: Nespresso Club - via del Mulino, 6 20090 Assago (MI);
• Internet: www.nespresso.com;
• Smartphone: http://m.nespresso.com and Nespresso App for iPhone, iPad, Android, Kindle Fire;
• in the Nespresso Boutiques.

2.2 The minimum quantity for coffee purchase is set at 5 (five) sleeves, except for orders placed in the Boutique, where the minimum quantity is set at 1 (one) sleeve. Each sleeve contains 10 (ten) capsules.

2.3 Nespresso makes its products available for sale via this website within the limits of its available stocks, when receiving the purchase order.

2.4 Nespresso reserves the right to refuse an order, to set out purchase limits or to enforce payment in advance, especially in the case of unpaid invoices, credit risk or insolvency.

3. Delivery
3.1 Nespresso strives to ensure deliveries within 2 (two) working days after receipt of an order.

3.2 If the customer should request a means of delivery other than the one proposed normally by Nespresso, the shipment amount will be added to the order. For purchases made at the Boutiques, delivery of goods takes place immediately via collection by the customer.

3.3 The risk of loss and deterioration of the ordered goods is transferred to the customer from the moment of delivery, namely, in the case of transfer of goods from one place to another, at the time of delivery to the carrier.

4. Verification of goods
4.1 The customer is responsible for verifying the quantity and condition of the goods upon delivery and, in the event of damaged and/or missing items/products, for expressing reservations to the carrier and informing Nespresso within 7 (seven) days from receipt of the actual products, keeping the invoice and the signed delivery note.

4.2 After having followed all the requirements listed in section 4.1, Nespresso, as agreed upon with the customer, shall provide replacement products of equivalent commercial value or provide for a refund as a credit note to the customer for subsequent purchases.

5. Returns
5.1 For the purchase of machines and/or accessories made via the Internet, call centres and off-premises, the right of withdrawal may be exercised according to what is provided for by the Consumer Code (Legislative Decree No. 21 of 21.02.2014, in Official Journal 11.03.2014), within 14 calendar days from delivery of goods (or the last batch in case of multiple orders), by contacting the customer service for return shipment procedures. The goods must be returned by the consumer within 14 calendar days from the date of notification by the actual consumer to Nespresso of its decision to withdraw.

5.2 Nespresso will only accept returns of goods in perfect condition, in their original packaging , accompanied by the relative purchase invoice. When returns are carried out in accordance with what is elucidated above, Nespresso shall provide for a refund as a credit note to the customer for subsequent purchases, within a maximum of 14 days of learning about the withdrawal. Nespresso may retain the refund until it receives the goods or until the consumer provides evidence of reshipment of goods, depending on which situation arises first. The consumer is solely responsible for the decrease in value of the goods resulting from a handling of the goods other than the one required for ascertaining the nature, characteristics and functioning of the goods. Furthermore, Nespresso will also reimburse the shipping costs invoiced in conjunction with the purchase. These procedures will also apply to returns from the Vatican City State, the Republic of San Marino, the municipalities of Livigno and Campione d'Italia: in this case Nespresso will provide for the payment of the customs authorisations and taxes applicable.

5.3 On the other hand, no return will normally be accepted of food products such as capsules, biscuits, chocolate or sugar purchased directly at the boutiques or via the Internet or by phone. Specifically, once the products purchased in boutiques leave the premises, Nespresso may no longer provide for the exchange or replacement of the product. Therefore, the customer is responsible for verifying, at the time of delivery, the quantity and state of the products and, in the event of defects and/or missing items/products, for reporting the latter to the Boutique personnel prior to leaving the store. Exceptions include cases whereby defects (flattened capsules and/or capsules with missing parts, packaging defects, etc.) may not be detected by the customer at the time of purchase: in this case, replacements will be accepted, subject to prior verification by Nespresso.

6. Price and invoicing
6.1 The prices payable for the items ordered are those in force on the date of order issue, inclusive of taxes and shipping costs. Shipment costs are indicated separately in the invoice.

6.2 Only for deliveries to the Vatican City State, the Republic of San Marino, the municipalities of Livigno and Campione d'Italia, Nespresso will provide for the payment of the customs authorisations and taxes or any other charges taxable upon arrival of the goods.

6.3 Nespresso retains the right of ownership of the goods delivered until the full payment of the invoice.

6.4 Nespresso reserves the right to modify its prices without notice.

7. Payment
7.1 For all purchases carried out via call centre and the Internet, the amount of the corresponding invoice must be paid within and no later than 15 days from the date stated on the document, which will be sent to the customer via e-mail or mail. Exceptions include any purchases carried out at the boutique, requiring full settlement of the total amount at the time the goods are collected at the store.

7.2 Payment by credit card is immediately due and payable. Your credit card details will be encrypted during the transaction for security purposes.

7.3 Any delay in payment may give rise to the application of late payment interests on the overdue balance and the charge of administrative and legal costs incurred.

7.4 Payment by cash on delivery: by choosing this payment method, payment is made to the courier at the moment of the delivery of the product purchased. To the product and shipping costs are added EUR 2.50 as a contribution to cash on delivery. Payment must be made by cash only and directly to the courier. Only exact amounts corresponding to the amount of the order are accepted: the courier is not expected to return change. No bank drafts or cheques will be accepted. Pursuant to and by effect of Art. 12 of Legislative Decree No. 201 of 6 December 2011, payments in cash will be accepted within the threshold of EUR 999.99.

8. Machine Warranty and after sales service
8.1 Nespresso machines are guaranteed directly by the manufacturer in pursuance of the Consumer Code (Legislative Decree No. 206/2005 as amended/integrated) and according to the terms and conditions listed on the packaging of the machines.

8.2 For any questions relating to the technical assistance provided for machines, the customer may contact Nespresso customer support by calling +39 800 39 20 29.

9. Data protection
9.1 The data given will be used to invoice and ship orders, to transmit marketing information and offers reserved for members of the Nespresso Club. The data will be treated in compliance with the Personal Data Protection Code (Legislative Decree No. 196/2003) and will not be transferred to third parties, except to the services intervening in the organisation and management of transport and delivery relied upon by Nespresso.

9.2 Pursuant to art. 7 of the aforementioned Code, it will be possible to request information concerning personal data at any time, as well as their modification or deletion by contacting Nespresso Italiana S.p.A. - a Company subject to the management and coordination of the sole shareholder Nestlé Italiana S.p.A. - "Nespresso Club", via del Mulino, 6 20090 Assago (MI).

10. Disputes
In case of disputes, the venue of sole competent jurisdiction shall be the Court in the place of residence or domicile of the purchaser. Nespresso Italiana S.p.A. - a Company subject to the management and coordination of the sole shareholder
Nestlé Italiana S.p.A. 20122 Milan Italy -www.nespresso.com

Nespresso Italiana S.P.A.
Sede legale: via del Mulino, 6
20057 Assago (MI) - Italia
P.IVA: 12886180152

This Cookies Policy applies to all Nespresso websites and the App ("Nespresso platforms").

1. What are Cookies?

Cookies are small text files that are placed on your computer by websites or applications that you visit. Cookies are then sent back to the originating website. They are widely used in order to make websites and applications work, or work more efficiently, as well as to provide information to the owner of the website/application.
We will use the term “cookies” throughout this policy to also refer to similar technologies, such as web beacons SDK, log files, pixel tags.



2. What types of cookies are used by Nespresso platforms?

Below is a description of the various cookies used by the Nespresso platforms:

a) Necessary cookies
These cookies are strictly necessary for the Nespresso platforms to work. They can be used for authentication, security or localisation purposes. Without these cookies, services you request, such as adding products to your shopping cart, cannot work. If you disable these cookies, some parts of the Nespresso platforms will not work.
Duration:
The time required for the session to function

b) Functional cookies
These cookies help us improve and optimise the experience we offer you. They allow us to measure the use of the Nespresso platforms and improve their performance. They also help us understand how visitors interact with the Nespresso platforms to improve the browsing experience and offer personalised content.
Duration:
The time required for the session to function

c) Advertising cookies
These cookies collect information about your browsing habits in order to provide you with personalized content related to your interests. They are also used to limit the number of times you may see an advertisement and also to measure its effectiveness. They remember the sites you visit and this information is shared with third parties, such as advertisers. We may share this information with third parties, including our partners.
Duration:
1 year

d) Social media cookies
These cookies are used when you share information using the social media sharing buttons on Nespresso platforms. The social network will record this action and this information may be used for targeting/advertising purposes.
Duration:
1 year



3. Manage your cookie preferences

You can view and change your cookie preferences at any timeby clicking here.



4. Updating the Policy

We reserve the right to make changes to this Policy. Please check this page from time to time to review the information contained therein or any updates. We will post the changes on the Nespresso platforms and, if necessary, notify you of the changes by email.



5. Privacy Policy

For more information on how we use information, please see our Privacy Policy.

Since its foundation, Nespresso has been committed to basing its business on strong human values ​​and solid principles.

The contents of this document have been updated and developed in order to adapt them to the continuous transformation of the environment in which the company operates, integrating them from time to time with the principles required by the national legal systems in which the Nestlé Group operates so as to enrich the concept of Ethics spread and acquired by the Group.

Download here the complete document.

Download the complete document here.

Download the complete document here.

Download the complete document here.