MACHINE ASSISTANCE

inssia machine

Select another machine

User Manuals

  • Inssia 1.42MBEN
First use or after a long period of non-use
Energy saving mode
Coffee Preparation
Programming the water volume
Emptying the system before a period of non-use and en for frost protection, or before a repair
Reset to factory settings
Descaling
Cleaning
First use or after a long period of non-use
  1. Rinse the water tank before filling with potable water.
  2. Place a container(min. 1 L) under coffee outlet.
  3. Plug into mains.
  4. Press the Espresso or Lungo button to activate the machine.
  5. Blinking Lights: heating up (25 sec.). Steady Lights: ready
  6. Press the Lungo button to rinse the machine. Repeat 3 times.

Step 1 of 6 

Coffee Preparation
  1. Rinse then fill the water tank with potable water.
  2. Press the Espresso or Lungo button to activate the machine.
  3. Blinking Lights: heating up (25 sec.). Steady Lights: ready
  4. Lift the lever completely and insert a Nespresso capsule.
  5. Close the lever and place a cup under the coffee outlet.
  6. Press the Espresso (40 ml) or the Lungo(110 ml) button to start. Preparation will stop automatically. To stop the coffee flow or top up your coffee, press again.
  7. Remove the cup. Lift and close the lever to eject the capsule into the used capsule container.

Step 1 of 7 

Emptying the system before a period of non-use and en for frost protection, or before a repair
  1. To enter the emptying mode, press both the Espresso and Lungo buttons to turn the machine off.
  2. Remove the water tank and open the lever.
  3. Press both the Espresso and Lungo buttons for 3 seconds.
  4. Both LEDs blink alternatively.
  5. Close the lever.
  6. Machine switchesoff automatically.
  7. Empty and clean the used capsule container and drip tray.

Step 1 of 7 

Descaling
  1. Remove the capsule and close the lever.
  2. Empty the drip tray and used capsule container.
  3. Fill the water tank with 0.5 L of potable water and add 1 Nespresso descaling liquid sachet.
  4. Place a container (min.volume 1 L) under the coffee outlet.
  5. To enter the descaling mode, while the machine is turned on, press both the Espresso and Lungo buttons for 3 seconds.
  6. Both LEDs blink.
  7. Press the Lungo button and wait until the water tank is empty.
  8. Refill the water tank with the used descaling solution collected in the container and repeat step 4 and 6.
  9. Empty and rinse the water tank. Fill with potable water.
  10. When ready, repeat step 4 and 6 to now rinse the machine. Repeat twice.
  11. To exit the descaling mode, press both the Epresso and Lungo buttons for 3 seconds.
  12. Blinking Lights: heating up (25 sec.). Steady Lights: ready
  13. The machine is now ready for use.

Step 1 of 13 

Energy Save
  1. To turn the machine on either press the Espresso or Lungo button.
  2. To turn the machine off before automatic Power Off mode, press both the Espresso and Lungo buttons simultaneously.
  3. With machine being turned off, press and hold the Espresso button for 3 seconds.
  4. The Espresso button will blink to indicate the current setting.
  5. To change this setting press the Espresso button: One time for power off mode after 9 minutes One more time for power off mode after 30 minutes.
  6. To exit the energy saving mode press the Lungo button for 3 seconds.
  1. Remove the water tank and capsule container. Adjust the cable length and store the excess under the machine.
  2. Insert the remaining cable in the guide under water tank left or right socket, depending on the position chosen for the water tank. Ensure machine is in the upright position.
  3. Plug the machine into the mains.
  4. Rinse the water tank before filling it with potable water.
  5. Turn the machine ON by opening the slider and pushing it towards the back of the machine. Light will blink on one of the coffee touches: heating up for approximately 25 seconds. Steady light: ready.
  6. Turn the machine ON by opening the slider and pushing it towards the back of the machine. Light will blink on one of the coffee touches: heating up for approximately 25 seconds. Steady light: ready.

Step 1 of 6 

Programming the water volume
  1. Turn the machine on and wait for it to be in ready mode (steady lights).
  2. Fill the water tank with potable water and insert a Nespresso capsule.
  3. Place a cup under the coffee outlet.
  4. Press and hold the Espresso or Lungo button.
  5. Release button once the desired volume is served.
  6. Water volume level is now stored.

Step 1 of 6 

Reset to Factory Settings
  1. With machine being turned off, press and hold down the Lungo button for 5 seconds.
  2. LEDS will blink fast 3 times to confirm machine has been reset to factory settings.
  3. LEDs will then continue to blink normally, as heating up, until ready. Steady lights: machine ready
  4. Factory settings: Espresso Cup: 40 ml, Lungo Cup: 110 ml, Power Off mode: 9 min.

Step 1 of 4 

Cleaning
  1. Clean the coffee outlet regularly with a soft damp cloth.
  2. Maintenance unit can be removed in separate pieces for easy cleaning.

Step 1 of 2 

Descaling
First use or after a long period of non-use
Coffee Preparation
Programming the water volume
Cleaning
No light on the controls.
The machine has turned to Off mode automatically. Touch one of the controls or push the slider. Check the mains: plug, voltage, fuse.
No coffee, no water.
Check the water tank, if empty, fill with potable water. Descale it if necessary.
Coffee is not hot enough.
Preheat cup. Descale if necessary.
The slider does not close completely or the machine doesn‘t start brewing.
Empty the capsule container. Check that no capsule is blocked inside the machine.
Leakage or unusual coffee flow.
Check that the water tank is correctly positioned.
Lights flash alternatively from back to front.
Empty the used capsule container and check no capsules are blocked Then touch any control. If problem persists, call the Nespresso Club.
Lights flash alternatively from front to back.
Fill the water tank If problem persists, call the Nespresso Club.
Lights flash quickly.
Exit descaling procedure, push all the 3 controls simultaneously for at least 3 sec. Disconnect plug from the mains and reconnect after 10 sec. If problem persists, call the Nespresso Club.
No coffee, water just comes out (despite inserted capsule).
Pull the slider to ensure it is closed. If problem persists, call the Nespresso Club.
Water or coffee flow does not stop pushing any control.
Move gently the slider towards the back of the machine to stop the flow.
Machine turns to Off mode.
To save energy the machine will turn to Off mode after 9 minutes of non-use. See paragraph on "Energy saving concept".

Nespresso Assistance

If you require assistance, contact the Nespresso Club on: 1800 623 033* (toll free from any landline) and receive personalised technical diagnosis and support.

If required, the Nespresso Club offers a full-service Assistance Package which includes complimentary pick up and repair of your machine and its return to your address of choice.

*Loan machines exclude milk frothers or milk devices.

1. Nespresso will pick-up your machine at your preferred address
2. Nespresso will provide you with a loan machine* while yours is being assessed, so you never have to go without your coffee.
3. The machine will be returned back to the pick-up address and all repairs are covered with a six-month warranty.

Machine registration

You can register your machine through the Nespresso website during the account registration process or by going to your account page and adding your machine registration in "My Personal Information"

Register Now

Store locator