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Our shipping services

Last updated: March, 2022



Dear customer, you can track the order and delivery status in the "My Account" area and on my order page.

We have compiled important information for you on the variety of Nespresso shipping solutions,

 Review the various options and discover the conditions for using each.

 * Please note that the shipping method will be automatically selected according to the nature of your order and the delivery destination.

 *Except for a delivery’s using Boxit which is available under the terms of service listed.

 For your convenience, this page also answers common questions regarding deliveries and shipping times.

 

Fast personal delivery

Dear customers, please note that orders will be delivered up to 3 business days, excluding machines.

At Nespresso we will make sure that the order arrives at any place you choose and in as short a time as possible. At your disposal, there are fast shipping options.

* The shipping method will be automatically selected according to the time of placing the order and the shipping destination.

Nespresso From Home

Orders placed on Sundays through Thursdays will be delivered within 3 days, *except for distant destinations in accordance with the Terms
For your convenience, the distribution hours are listed below:

Sunday - Thursday between 08:00 - 20:00

Orders containing machine-
* The day of ordering is not considered business today.
* The Service is not valid for machine's order.
Agreed location to keep your order Choose a place where you will be comfortable picking up your order from, and we will deliver it to you. Enter it in the "Message to Courier" area during the checkout phase or update the courier on his way to you.

For orders placed until 10:30, a message will be received on the day the order is placed with a link to coordinate the arrival date according to the time window at the delivery destination.
* In the message you send, you can change the shipping address.

For orders placed after 10:30, a message will be received on the business day following the order with a link to coordinate the arrival date according to the time window at the delivery destination.

* In the message you send, you can change the shipping address.

** Valid for orders made on Sundays-Thursdays only.
Orders placed on Fridays + Sat - a coordination notice will be sent on Sunday.

*** The message was sent after the order was collected at Nespresso warehouses and received at the warehouse company's warehouses.

**** You can give your old machine to the courier for 
Recycling. For that you have to write in the note to the courier "Machine Collection - electronic waste".

 
Call & Pick Up Would you rather pick up your coffee order at one of our boutiques? Place your order on phone * 2500 or 03-9241334

Same Day Delivery - The service is currently unavailable

  • Service refers to shipments to selected destinations only (listed below)
  • Refers to orders made between Tuesdays-Thursdays between 05:00 and 10:30
  • The service is provided for private addresses only
  • The service does not refers to orders of machines or accessories or volumetric orders (orders that contains 30 coffee sleeves).

 

Same day delivery valid for shipments to the following selected locations only:

Even Yehuda, Or Yehuda, Azor, Ashdod, Ashkelon, Beer Ya'akov, Bnei Brak, Bat Yam, Givat Shmuel, Giv'atayim, Gadera, Ganei Tikva, Hod HaSharon, Herzliya, Holon, Yavne, Yehud, Kochav Yair, Kfar Yona, Kfar Saba, Kfar Shmaryahu, Lod, Modi'in-Maccabim-Reut, Ness Ziona, Netanya, Savyon, Pardesiya, Petah Tikva, Tzur Yigal, Tzur Moshe, Tzoran, Kadima, Kiryat Ono, Rosh Ha'ayin, Rishon LeZion, Rehovot, Ramot Hashavim, Ramla, Ramat-Gan, Ramat-Hasharon, Raanana, Shoam, Tel Aviv - Jaffa, Tel Mond.

 

Next Day Delivery -The service is currently unavailable

  • Deliveries to all parts of the country within a "normal business day" (a business day that falls on Sunday - Thursday, which is not a holiday).
  • Orders made by 16:30 on a regular business day will be delivered to the customer on the following regular business day. Except for remote areas.
  • Orders placed from Friday after 12:00 to Sunday at 16:30 will be delivered through Monday (Except for remote areas)
  • Distribution commitment to remote localities, up to 3 business days.
  • Machine orders and business address orders will be sent according to the next day delivery method by default.

 

 

FAQ delivery

Q&A

What is the shipping cost ?

Nespresso is happy to ship your order for free when ordering 10 coffee sleeves or more or when purchasing 220 NIS, whichever is lower - on the site and in the app.

When ordering less than 10 coffee sleeves or 220 NIS, the shipping cost is 27 NIS

 

Can I send my order to the workplace?

Definitely. In the payment process, choose "Business Address" And we will get to the address you will write. If you wish, You can also choose a different billing address from the shipping address.

 

How do I track the status of my order?

You can track the order status in your personal area at the nespresso site and app

 

 

 Contact

For more information, please contact 

Nespresso Customer Service by phone 2500 * or 03-9241334