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Troubleshooting and Solutions

The machine doesn't switch on: check the power cord and fuses.The coffee isn't warm enough: preheat your cups and descale machine.No coffee extraction: clean and descale if necessary.Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.No hot water or steam: clean and descale if necessary.The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.No water flow: fill the tank and make sure it is correctly inserted.

Download the maintenance guide for your particular machine. If the problem persists please contact the Nespresso Club on freephone 800 11 71 300.


CitiZ D111 DeLonghi 
CitiZ D111 Krups 
CitiZ&Milk D121 DeLonghi 
CitiZ&Milk C121 Krups 


Lattissima+ Z4 DeLonghi 
Lattissima+ Z2A DeLonghi 
Lattissima+ Descaling Kit 
Lattissima+ leaflet


Essenza D99 DeLonghi 
Essenza D91 DeLonghi 
Essenza C99 Krups 
Essenza C91 Krups 


Maestria DeLonghi 
Maestria Krups 

Gran Maestria

Gran Maestria DeLonghi 
Gran Maestria Krups 


Pixie DeLonghi 
Pixie Krups 


U DeLonghi ND 
U DeLonghi OD 
U Krups ND 
U Krups OD 


Inissia C 
Inissia D