• Register
Shopping bag : {{subTotalFormatted}}

The coffee machine assistance service

In the event of a technical problem with your machine.

The Assistance Service is available on freephone 80 909 600 
Monday to Friday from 8am and 8pm.


We can carry out an immediate diagnosis over the phone, and if your machine 
requires repair, we can offer you our Assistance Service Programme, which includes: 

- A delivery box for your machine sent to the nearest post office
- The loan of a machine for the repair period (subject to availability)
- The return of your machine to the same collection address
- A further 6-month guarantee after the return of your machine

The Assistance Service is free if your machine is in warranty and may be subject to further conditions. If your machine is no longer covered by the warranty, but is less than 5 years old, we can offer you the Assistance Service Package at a flat fee.