What else can Nespresso do for you?

Join the Nespresso Club and benefit from our range of personalised services, designed just for you.

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ORDER

Coffee Specialists are available 24/7 to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs. Call us free of charge, order online by clicking here or pay a visit to one of our Nespresso boutiques (opening hours available here).

Web

Discover a host of privileges online

Make your choice from 22 Grands Crus and an extensive range of coffee machines. We also offer a wide range of accessories to make your experience unforgettable. We will cover Standard 48 hrs delivery costs when you order 200 capsules or more.
Visit our section on machine repair or contact one of our Coffee Specialists and request a call-back from the Contact us page.
Keep up to date with all our news by subscribing to our Newsletter in the "My account" section.

Phone

Order

Our Coffee Specialists are on hand 24/7 to advise you on your selection of Grands Crus and your machine, and to provide you with a delivery service suited to your individual needs. Place your order via telephone on 0800 18 18 444 or pay a visit to one of our Nespresso Boutique (opening hours available here).

Nespresso on Mobile

The Nespresso boutique in your pocket

Anytime. Anywhere.
Connect using the Nespresso mobile applications on iPhone, iPad and Android devices and enjoy Nespresso services anywhere.
What you can do with?

  • order your grand cruAll Nespresso products at the touch of a finger.
  • Locate boutiques and shopsThe Nespresso Boutiques in your pocket, anytime, anywhere.
  • Catch up with Nespresso, anytimeKeep up to date with all the Nespresso news.

Download the Nespresso application now

Nespresso boutique

Find a store locator

Throughout the world, the Nespresso Boutiques invite coffee lovers to experience the art of espresso.

Boutique concept

All of the services of the Nespresso Club brought together.
An invitation to experience the unique world of Nespresso in our modern and stylish Boutiques.
The French architect Francis Krempp has created a unique design, combining art deco design with contemporary shapes and materials.
An eclectic mix of materials, comprising the warmth of wood, the luxury of leather, the high-tech nature of metal and the purity of glass.
Two complementary geometric shapes: the square symbolises the brand's values: perfection, pleasure, aestheticism and simplicity. The circle evokes the coffee cup, discovery, tasting and the senses.
A retail experience to satisfy your every desire.
Discover all of the Nespresso products: the Premium Blend coffees, the limited edition varieties, the machines and accessories for maintaining your machine and enhancing your coffee experience.

The Carpe Diem lounge offers a sense of timelessness.
It is a warm, comfortable and cosy area; a place where you can truly relax and experience the pleasure of our Premium Blend coffees. Coffee Specialists are on hand to reveal the mysteries of our exceptional coffee.
Our specialists are pleased to offer personalised advice, provide guidance or share their Nespresso expertise with you.

DELIVERY

The Club delivers your order wherever you are, whenever suits you. Standard shipping is 2 business days. Additional shipping options are available through our Next Day and Saturday Shipping services (extra fees may apply).

Nespresso boutique pick up

Your order already ready at the Boutique? *

  1. place your orderPlace your order by telephone at the following number: 0800 18 18 444**
  2. speed order preparation1h after your call, your order will be ready at your nearest Nespresso Boutique.
  3. pick up your orderPick it up at your convenience at your Boutique's "pick up" counter.

Packstation

Are you looking for a simple and practical delivery solution?

  1. place your orderOrder your capsules on Nespresso.com or by telephone on 0800 18 18 444, and pick them up when you like from the pick-up point of your choice.
  2. choose a pick up point Choose the PickPost delivery option and tell us your nearest pick-up point.
  3. get informedYou will be informed by sms or by e-mail when your capsules are available.

Nespresso your time

Would you like to receive your capsules by courier at a particular time?

  1. place your orderPlace your order and choose the place, time and day of delivery on the Nespresso website or by telephone on 0800 18 18 444**
  2. personal delivery A Nespresso courier will deliver your capsules to you personally. If you wish, he can collect your used capsules and take them to be recycled.
  3. opening serviceThis service is available Monday to Saturday from 10:00-21:00, and Sunday morning from 10:00-19:00.
  4. your timeChoose Nespresso YourTime for your next order.

CUSTOMER CARE

Club Experts are available 24 hours a day, 7 days a week, to answer all your questions about selecting your Grands Crus, your machine and the Nespresso services.

assistance 24/7

Do you need immediate assistance ?

  1. Nespresso call centerCall the Nespresso Club at the following number: 0800 18 18 444*
  2. technical diagnosisGet an immediate technical diagnosis and the solution that meets your needs.
  3. opening serviceService available from Monday to Friday from 8 to 19h and Saturday from 9am to 4pm**.

Benefit from immediate assistance at anytime

* Service available from Monday to Friday from 8 to 19h and Saturday from 9am to 4pm.
** Service offered if the repair carried out is covered by the manufacturer's warranty and if it was bought in the country of repair. Preferential rates if the machine is not under warranty. Conditions available from the Nespresso Club.

Expertise

Discover the Art of Degustation

Would you like to go on a journey of the senses?
Nespresso is offering you the chance to participate in exclusive tasting sessions to discover the rich and diverse aromas of our Grands Crus.

Join our Nespresso Experts to discover the art of tasting and become a true expert on Grands Crus.

For more information, contact us by clicking here.

RECYCLING

With the Nespresso recycling plan, we provide different options for recycling your used aluminium capsules and fulfilling your commitment to protecting the environment.

Read more

recycling

Do you want to be able to recycle your capsules easily?

  1. nespresso boutiquesTake them to the nearest Boutique, municipal waste collection centres, partner stores or regional recycling companies.

Join the Nespresso Club now and benefit from our range of personalized services, designed just for you.

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