SCOPE OF THIS NOTICE

This Notice explains how they collect, use and disclose their personal information by the Nespresso ® entities listed in the section responsible for data processing and contact (Section 11) ( "Nespresso", "we", us "). It also tells you how you can access and update your personal data and make certain choices about how your Personal Data is used.

This Notice encompasses our online data collection activities and other methods, including Personal Data that we collect through our various channels such as websites, apps, social networks, Customer Relationship Centers, Boutiques, points of sale and events. We inform you that we combine the Personal Data we collect through a method (eg a Nespresso web page) with the Personal Data that we collect through another method (eg an Nespresso offline event). In this sense, we can combine Personal Data that we collected initially through different Nespresso entities. See Section 8 for more information on how to object to this.

This notice also contains specific information applicable to data collected and processed in the territory of the Republic of Colombia, within the framework established by Law 1591 of 2012, Decree 1377 of 2013 and other applicable rules.

SOURCES OF PERSONAL DATA

This Notice applies to the Personal Data we collect from or about you, through the methods described below (see Section 2), from the following sources:

Nespresso websites. Consumer - directed websites operated by or for Nespresso, including sites that we operate under our own domains (URL and mini - sites that we manage on social networks like Facebook third party ( "Websites").

Mobile websites / apps Nespresso. Consumer-driven mobile websites or apps operated by or for Nespresso, such as smartphone apps.

Email, text messages or other electronic messages. Electronic communications between you and Nespresso.

CRC Nespresso. Call our Customer Relationship Center ( "CRC").

Nespresso boutiques. Stores managed by Nespresso.

Paper registration forms. Printed or similar forms of registration that we collect through, for example, postal mail, store demonstrations, contests and other promotions or events.

Points of sale. People present in the third party stores that will show you and help you in registering your machine and ordering coffee.

Data from other sources. Social networks, information accessible to the public.

PERSONAL DATA WE COLLECT ABOUT YOU AND HOW WE COLLECT

Depending on how you interact with Nespresso (online, face-to-face, over the phone, etc.) we collect various types of information from you, as described below.

Personal contact information. This includes any information you provide that allows us to contact you, such as your name, mailing address, email address, social networking details, or phone number.

Registration Information account. Any information that is required to allow you access to your specific account profile. Some examples are your login ID / email address, username, password in an unrecoverable form and / or security and response question.

Demographic information. Any information that describes your demographic or behavioral characteristics. Some examples are your date of birth, age or age range, gender, geographic location (eg zip code), favorite products, hobbies and interests, and information about home and lifestyle.

Technical information on computer / mobile devices. All information about the computer system or other technological device that you use to access our Websites or apps, such as the Internet Protocol (IP) address used to connect your computer or device to the Internet, type of operating system and type And the web browser version. If you access the Nespresso website or app through a mobile device such as a smartphone, the information collected will also include, where permitted, your phone's unique device identifier, advertising identification, geographic location, and other Mobile devices.

Websites / usual communications information. As you navigate and interact with our Websites or newsletters, we use automatic data collection technologies to collect certain information about your actions. This includes information such as the links you click on, the pages or content you view, and for how long and other information and similar statistics about your interactions, such as content response times, download errors, and length of visits to Certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons and is also collected through the use of third-party tracking services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and / or Omniture) . You have the right to oppose the use of such technologies; For more details, see Section 3.

Consumer reviews. This includes information that you voluntarily share with Us about your experience of using our products and services.

Content generated by the consumer. It refers to any content that you create and then share with Us on a social network or by uploading to one of our Websites or apps, including the use of social networking apps such as Facebook. Some examples include photos, video, personal stories or other media or similar content. When permitted, we collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community functions, consumer-driven events, and third-party social networks.

Social networking information. It refers to any information you share publicly in a social network or information that is part of your profile on a third-party social network (such as Facebook) and that you allow the third-party social network to share with Us. Some examples include your basic third-party account information (eg name, email address, gender, date of birth, current city, profile photo, user ID, friends list, etc.) and any other information Additional or activities that you allow to share to the social network of third parties. We receive our social networking profile information (or parts of it) every time you download or interact with a Nespresso web app on a social network like Facebook, every time you use a social networking feature that is integrated into a site Nespresso website (such as Facebook Connect) or whenever you interact with Us through a social network. To learn more about how Nespresso obtains your information from the third-party social network, or to opt out of sharing such social networking information, visit the relevant social network website.

Financial and payment information. Any information we need in order to fulfill an order, or that you use to place an order, such as details of the debit or credit card (name of the holder, card number, expiration date, etc.) or other forms (If they are made available). In any case, we handle payment and financial information in accordance with applicable laws and regulations and safety standards such as the Payment Card Industry Data Security Standard (PCI DSS).

CRC calls. Communications with a CRC may be recorded, in accordance with applicable laws, to respond to local operational needs (eg for training or quality purposes) and, in certain cases, to file a consent test to receive marketing materials Direct and participate in the creation of profiles. The payment card data is not recorded. When required by law, you will be informed about such recording at the beginning of your call and you will have the opportunity to object.

COOKIES / SIMILAR TECHNOLOGIES, REGISTRATION FILES AND WEB BEACONS

Cookies / similar technologies. Please refer to our Cookies Notice to learn how to manage cookie settings and to read detailed information about the cookies we use and the purposes for which we use them.

Log files. We collect information in the form of log files that record the activity of the website and gather statistics on the habits of the browser. These entries are generated automatically and help us to solve errors, improve performance and maintain the security of our websites.

Web beacons. Web beacons are small sequences of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to the sender. Information collected through web beacons may include Technical information such as the IP address, as well as information on how you respond to an email campaign (eg at what time the email was opened, which links you clicked on the email, etc.). Use web beacons on our websites or include them in emails we send to you.We use web beacons information for a variety of purposes, including, but not limited to, website traffic reports, single visitor accounts, advertising, auditing, and reporting Email as well as personalization.

USES OF PERSONAL DATA

The following paragraphs describe the various purposes for which we collect and use Personal Data, as well as as the different types of Personal Data that are collected for each purpose. Keep in mind that not all uses below will be relevant to each individual.

Customer Service.

For us to use your data: We use Personal Data for customer service purposes, including answering your questions. This usually requires the use of certain personal contact information and information regarding the reason for your question (eg, order status, technical issue, question /complaint of the product, question or question). general, etc.).

Our reasons

Compliance with contractual obligations
Legal obligations
Our legitimate interest