TERMS & CONDITIONS
These terms and conditions govern your agreement with Nespresso Canada, a division of Nestlé Canada
Inc. for a Nespresso coffee subscription plan (coffee subscription). By choosing to purchase a coffee
subscription, you accept these terms and conditions. These supplementary terms apply in addition to the General
Conditions of Sale, which can be accessed at www.Nespresso.com/ca/en/legal or www.Nespresso.com/ca/fr/legal. In
the event that there is any conflict or inconsistency between these Supplementary Terms and Conditions and the
General Conditions of Sale, the terms and conditions of this document shall prevail in respect of the coffee
These terms and conditions may be modified from time to time by posting a new dated version on this website or, to the extent required by law, by providing prior notice of such changes. You are invited to read these terms and conditions on a regular basis to be informed of these modifications.
In order to sign up for the coffee subscription, you must register as a Nespresso customer by creating a Nespresso customer account.
GENERAL T&C’s FOR NESPRESSO SUBSCRIPTION PLANS
1. How much is it?
Your coffee subscription has a fixed cost (“monthly amount”). The monthly amount varies depending on the
subscription plan you select: $30, $60 or $90 per month. The monthly amount is credited on your
customer account and you can use it to buy Nespresso capsules, accessories or coffee machines whenever
This credited amount may be used for purchases placed on www.Nespresso.com, placed by phone via 1 855 325 5781, or in Nespresso boutiques. The subscription does not constitute a standing order and you are not required to link the amount of your subscription to a standing order.
The first monthly amount has to be paid when you sign up to the coffee subscription. If you have signed up for the coffee subscription in a Nespresso boutique, you may be asked to confirm your subscription and Nespresso reserves the right to cancel your subscription after the first month if you do not provide this confirmation. The subsequent monthly amounts will be payable every month on the same day of the month (+/- 2 days) on which you originally took out your subscription, and only by credit card. Your Nespresso account will be credited within 4 days of your payment.
2. What are the benefits of the coffee subscription?
As a subscriber, you will benefit of an extra amount of 10% of your monthly amount. This amount is granted each
month, subject to the payment of the monthly amount and as long as your subscription is active. For example: if
your monthly amount is $30, your Nespresso customer account will be credited each month with a $33
Nespresso reserves the right to modify or cancel the coffee subscription benefit (10%) at any time without reason. In this case, subscribers to the Nespresso coffee subscription plan would be informed accordingly.
3. Your Nespresso credit
Your Nespresso credit will not expire. You can check your current balance of Nespresso credit
by logging into your account on www.Nespresso.com/ca.
Nespresso credit is non-refundable and non-transferable and may not be exchanged for a cash equivalent.
4. Modifying / Terminating your coffee subscription
If you wish to modify or terminate your coffee subscription, you may do so by accessing the section My
account/My subscriptions on www.Nespresso.com/ca, by contacting our customer service agents at 1 855 325 5781.
There is no minimum term commitment and you may terminate your coffee subscription at any time.
In case of termination, any remaining Nespresso credit will still be available for you to spend on www.Nespresso.com, by phone via 1 855 325 5781, or in Nespresso boutiques. The remaining Nespresso credit is non-refundable and non-transferable.
5. Failed Payments
If you fail to pay the monthly amount when due, Nespresso's automated system will reattempt again until successful for three consecutive days. If still unsuccessful, Nespresso will terminate your subscription. See section “Modifying / Terminating your coffee subscription” for what happens to your credit after termination.
6. Who Can Subscribe?
Customers must be at least 18 years old and reside in Canada. There is a limit of one Nespresso coffee subscription plan per Nespresso customer.
7. Method of payment
As of April 2021, Nespresso club credits will no longer be accepted to purchase new subscriptions. Customers may pay for their monthly subscription using Visa, Mastercard and American Express.