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Troubleshooting and Solutions

  • The machine doesn't switch on: check the power cord and fuses.
  • The coffee isn't warm enough: preheat your cups and descale machine.
  • No coffee extraction: clean and descale if necessary.
  • Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.
  • No hot water or steam: clean and descale if necessary.
  • The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.
  • No water flow: fill the tank and make sure it is correctly inserted.


Download the maintenance guide for your particular machine. If the problem persists please contact the Nespresso Club on freephone 0800 162 64. 

Krups Inissia
Magimix Inissia

Krups Essenza
Krups Essenza Auto
Magimix Essenza
Magimix Essenza Auto  

Krups U 
Magimix U

Krups Maestria 
Magimix Maestria
Krups Gran Maestria 
Magimix Gran Maestria  

Krups Pixie
Magimix Pixie

Krups CitiZ
Krups CitiZ&milk
Magimix CitiZ

DeLonghi Lattissima+  
DeLonghi Lattissima Premium