Question 1

How to take care of my machine?

Accepted Answer

Descale your Citiz machine at least once a year if you use soft water Note: for hard water, descale twice a year. (If you don't know what type of water you have, check the water tank - hard water tends to leave white marks). Eject your capsules after each use. Change the water tank regularly, and refill with fresh drinking water. Empty and clean the capsule container and drip tray on a regular basis. Before your first coffee, brew water without a capsule by pressing any coffee button. When you do this, you pre-heat your coffee cup while rinsing the extraction system for a better coffee experience.

Question 2

How high is the percentage of recyclable material used in Nespresso machines?

Accepted Answer

On average, our machines have a 60% recyclability potential. And today, Nespresso Members can bring their machines back to wherever they bought them or in any electrical appliance store. In Europe, the European Union’s Waste Electrical and Electronic Equipment (WEEE) has been in force since 2003. It provides a framework in which consumers can return their used electrical and electronic appliances for recycling.

Question 3

What does 19 bars mean?

Accepted Answer

All the Nespresso machines are equipped with a 19-bar pressure pump, which provides the power needed to pierce the film of the capsule and release the coffee's 900 or so different aromas. The shape of the Nespresso capsule has been specially designed to ensure that the pressurized water flows evenly through the ground coffee during extraction. The temperature and flow time are also set to ensure that each precious aroma is expressed.

Question 4

My Citiz machine has little or no coffee flow?

Accepted Answer

If there is no coffee flow, please check that: The main supply cord is not trapped between the water tank and the machine. The water tank is sufficiently full and correctly positioned. Your machine is turned ON (lights ON). If there is low coffee flow, it means you may need to descale your machine.

Question 5

What does the blinking (or no light) on my CitiZ machine mean?

Accepted Answer

For irregular blinking, please check that the machine is not in descaling mode (fast and regular flashing). With the machine ON, try to exit descaling mode by pressing both buttons for 3 seconds. The machine should stop blinking. If there is no light, it means that this machine switches itself OFF automatically after 9 mins (factory settings). This time can be changed to 30 mins. Procedure: - Switch the machine OFF. - Press the Espresso button for 3 seconds - The Espresso button will blink to indicate the current setting (once for 9 mins, twice for 30 mins)- Press the Espresso button once for 9 mins or twice for 30 mins- To exit, press the Lungo button for 3 seconds

CitiZ&milk Coffee Machine