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Machine Assistance Service


The Nespresso Club does its utmost to ensure your machine is always in perfect working order.

For machine queries or technical information, please contact the Assistance Service Team on freephone 0800 999 0392, Monday to Friday, from 7am to 7pm. A qualified Coffee Specialist will carry out an immediate diagnosis of any machine problem over the phone.

If your machine requires repair, you can benefit  from the Assistance Service Package:
   1. Collection of the machine from your desired adress
   2. Providing you with a loan machine (subject to availability) 
   3. Return of your machine and an extended warranty of 1 year after repair.

The service is available to you from the moment you register your machine's serial number, throughout the period of your manufacturer's warranty. If your machine is no longer covered by the warranty we can offer you the Assistance Service Package at a flat fee.