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Welcome to Nespresso
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In case you need immediate assistance with your machine, choose the model of your machine and let us guide you through our videos.
Directions for use
Cup size programming
Activating the pump
Activating the pump system
Descaling (serial number below 13142)
Descaling (serial number above 13142)
Care and Cleaning
Contact the Nespresso Club at the following number: 0800 999 0392, the service is available Monday to Friday 08:00-22:00, Saturday and Sunday 09:00-22:00.
The Assistance Service is free if your machine is still covered by the manufacturer's warranty. For repairs outside of warranty, there is a flat fee.