- In the event of a technical problem with your machine.
The Assistance Service is available on
freephone 0800 NESPRESSO (0800 637773776)
Monday to Friday from 8am and 4:30pm.
We can carry out an immediate diagnosis over the phone, and if you machine requires repair, we can offer you our Assistance Service Programme, which includes:
- The collection of your machine from the address of your choice
- The loan of a machine for the repair period (subject to availability)
- The return of your machine to the same collection address
- A further 6-month guarantee after the return of your machine
The Assistance Service is free if your machine is under guarantee and subject to further conditions.