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Taking Care of Your Machine

Register Your Coffee Machine

As a Club Member, benefit from lifetime over-the-phone consultation and machine troubleshooting services.

Please provide the serial number of your new machine when you first register to help us ensure personalized customer assistance. This 19-digit code is found on the drip tray or back of your machine.

Ways to register: Register now

Nespresso Assistance

Nespresso has created a series of short videos that guide you through a range of everyday questions.

Do you want to pre-program your coffee?
Is your coffee not flowing properly?

It's likely we have answered your question in one the videos.

Watch the videos

Technical Assistance

The Nespresso Assistance Service is available 24/7:


Our Coffee Specialists can carry out an immediate diagnosis over the phone. If your machine requires repair, use our Assistance Service Program, which includes:

  • Collecting your machine from an address of your choice
  • Loaning a machine for the repair period (subject to availability)
  • Returning your machine to the same collection address.
  • A further 6-month guarantee after the return of your machine.

Not yet a Nespresso Club member? Sign up now.