As a Club Member, benefit from lifetime over-the-phone consultation and machine troubleshooting services.
Please provide the serial number of your new machine when you first register to help us ensure personalized customer assistance. This 19-digit code is found on the drip tray or back of your machine.Ways to register:
Nespresso has created a series of short videos that guide you through a range of everyday questions.
Do you want to pre-program your coffee?
Is your coffee not flowing properly?
It's likely we have answered your question in one the videos.Watch the videos
The Nespresso Assistance Service is available 24/7:1-800-562-1465
Our Coffee Specialists can carry out an immediate diagnosis over the phone. If your machine requires repair, use our Assistance Service Program, which includes:
Not yet a Nespresso Club member? Sign up now.