Troubleshooting and Solutions

The machine doesn't switch on: check the power cord and fuses.

The coffee isn't warm enough: preheat your cups and descale machine.

No coffee extraction: clean and descale if necessary.

Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.

No hot water or steam: clean and descale if necessary.

The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.

No water flow: fill the tank and make sure it is correctly inserted.

Download the maintenance guide for your particular machine. If the problem persists please contact the Nespresso Club at 800-562-1465.

CITIZ
Nespresso CitiZ
Nespresso CitiZ&Milk

ESSENZA
Nespresso Essenza C91

LATTISSIMA
De'Longhi Lattissima+
De'Longhi Lattissima+ descaling kit

PIXIE
Nespresso Pixie

U
Nespresso U old descaling
Nespresso U new descaling

MAESTRIA
Nespresso Maestria

GRAN MAESTRIA
Nespresso Gran Maestria