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Welcome to Nespresso United States

Do you want to change country? Please click on the country flag at the top of the page.

Troubleshooting and Solutions

The machine doesn't switch on: check the power cord and fuses.

The coffee isn't warm enough: preheat your cups and descale machine.

No coffee extraction: clean and descale if necessary.

Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.

No hot water or steam: clean and descale if necessary.

The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.

No water flow: fill the tank and make sure it is correctly inserted.

Download the maintenance guide for your particular machine. If the problem persists please contact the Nespresso Club at 800-562-1465.

Nespresso CitiZ
Nespresso CitiZ&Milk

Nespresso Essenza C91

De'Longhi Lattissima+
De'Longhi Lattissima+ descaling kit

Nespresso Pixie

Nespresso U old descaling
Nespresso U new descaling

Nespresso Maestria

Nespresso Gran Maestria