Welcome to Nespresso United States
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In the event of a technical problem with your machine.
The Assistance Service is available at
800 562 1465
Monday to Friday from 7am to 7pm.
We can carry out an immediate diagnosis over the phone, and if your machine requires repair, we can offer you our Assistance Service Program, which includes:
- The collection of your machine from the address of your choice
- The loan of a machine for the repair period (subject to availability)
- The return of your machine to the same collection address
- A further 6-month guarantee after the return of your machine
The Assistance Service is free if your machine is in warranty and may be subject to further conditions. If your machine is no longer covered by the warranty, but is less than 5 years old, we can offer you the Assistance Service Package at a flat fee.