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-  In the event of a technical problem with your machine.

The Assistance Service is available on
freephone 8 800 200 00 04 or 8 (495) 725-72-72
24 hours a day, 7 days a week
Nespresso specialists can carry out an immediate diagnosis over the phone, and if your machine requires repair, Nespresso offers you our Assistance Service Programme, which includes:

- The collection of your machine from the address of your choice
- The loan of a machine for the repair period (subject to availability)
- The return of your machine to the same collection address
- A further 6-month guarantee after the return of your machine

The Assistance Service is free if your machine is under guarantee and subject to further conditions.

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