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Privacy Policy

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  • Privacy Notice

    PRIVACY POLICY

    Nestlé Nespresso S.A. ("Nespresso"), which includes Nespresso's affiliated companies, is aware that you may wish to be informed about how your personally identifying data and information, such as name, address, telephone/fax numbers or e-mail address etc ("Data") that you may provide to Nespresso, are treated. Accordingly, we have developed this Privacy Policy ("Policy") to explain our use of your Data as well as all our reasonable precautions to keep your Data confidential and secure.
    By ordering our products and using our services, you are consenting to the Data collection and use practices described in this Policy, as modified from time to time by us. We reserve the right to modify our Policy and invite you to consult this Policy from time to time in order to familiarise yourself with any changes, We will post any new Policy on our websites or applications, changing the date in the last paragraph of such Policy.
    The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.

    1 -PLEDGE ON PRIVACY

    Nespresso does not collect and process Data except when voluntarily provided by you. We ensure compliance by our staff with strict standards of security and confidentiality and in processing your Data we pledge to fully comply with internationally recognized standards of privacy protection.

    2 - INTENDED USE OF DATA

    Nespresso collects and processes Data only for specific and limited purposes which we inform you about when you wish to use certain services. For example, we may collect and use Data to provide you with our products or services, to bill you for products or services you request, to verify your credit, to market products and services we believe might be of interest to you, to process your job application, to receive news releases, or to communicate with you. In addition, we may use your Data to evaluate the effectiveness of and improve our services to our visitors and customers, for our own internal statistics to evaluate customer interests as well as purchasing and other trends among customers and to better determine product development and marketing strategies. By submitting your Data, you expressly consent to such use. Nespresso keeps your Data only for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or document retention requirements.
    Most of our services do not require any form of registration, thereby allowing you to visit our websites, boutiques and bars without telling us who you are. However, some services may require registration. When you register with us, you may need to complete certain fields (some are required, some are optional) as well as to chose a user name and password. In these situations, if you chose to withhold any Data requested by us, it may not be possible for you to gain access to certain parts of our websites and for us to respond to your queries.

    3 - NON DISCLOSURE OF INFORMATION

    Nespresso shall never sell, rent, share or otherwise distribute or make available your Data to third parties outside of the Nespresso group of companies, except when required to do so for legal or regulatory purposes. However, Data may occasionally be transferred to third parties, who act for or on behalf of Nespresso, for further processing in accordance with the purposes for which your Data were originally collected. When disclosure of Data to third parties is likely or necessary for whatever reason, Nespresso shall ensure that such third parties provide the same level of protection as Nespresso, and shall contractually require them to process Data transferred only for the purposes authorised by you and on a confidential and secure basis.

    4 - RIGHT OF ACCESS

    You have the right to access and update your Data or to require their deletion. We endeavour to ensure that your Data are up to date, accurate and complete. If you wish to access, correct or delete your Data held by us, please contact Nespresso through the free toll number 800 260 260, available 24/7.

    5 - SECURITY / CONFIDENTIALITY

    We undertake to take all reasonable steps in order not to allow your Data to be seen by third parties other than those who act for or on behalf of Nespresso and have agreed to treat your Data confidential and secure. Access to Data is restricted to those of our employees on a need to know basis and who have been trained to observe strict standards of confidentiality in handling your Data.
    To ensure the security and confidentiality of Data that Nespresso collects online, we use data networks protected, inter alia, by industry standard firewalls and password protection. Although we have tried to create secure, reliable and trustworthy websites or applications for our visitors, please be aware that the Internet is generally not regarded as a complete secure environment, and that therefore the confidentiality of the Data provided by you or material transmitted via our websites or applications or by e-mail cannot be guaranteed by Nespresso. Thus, we cannot be responsible or liable for the security of your Data whilst in transit via the Internet to us.

    6 - DATA TRANSFER ABROAD

    Nespresso is an international group and has databases in different jurisdictions. Nespresso may transfer your Data to one of its databases or to companies within the Nespresso group or to its partners, who have agreed to keep your Data confidential and secure, outside of your country of residence. If the level of privacy protection in a country does not comply with internationally recognized standards, we will ensure that Data transfers to our databases in that country are equally protected and that a transfer of Data to third parties in such countries does not occur. By submitting your Data, you expressly agree to its possible transfer to other companies within the Nespresso group and/or its partners and to this end to its trans-border transmission.

    7 - CAREER OPPORTUNITIES

    If you are interested in applying for either a position published or any future job opportunity within Nespresso, you may provide us with your Curriculum Vitae ("CV"). We will then match your qualifications and experience to the position you applied for, or any other current job opportunity. If your profile corresponds to our requirements, we contact you.
    You agree that we may keep your CV in our databases for a reasonable period, after which it will be deleted. By applying, you are consenting to have your CV and Data used to process your job application, to have such CV and Data communicated to other companies within the Nespresso group and to our partners, who have agreed to keep such CV and Data confidential and secure, and to this end being transmitted across national borders. Nespresso undertakes to use your CV and Data only in relation to your career opportunities.

    8 - ANONYMOUS DATA / "COOKIE" TECHNOLOGY

    Most of the information we collect from our websites or applications is anonymous information. When you visit our websites or applications, we do not collect any personal Data from you unless specifically, voluntarily and knowingly provided by you. Anonymous information is processed by Nespresso to help improve the content of our websites or applications, to customise our websites or applications for our visitors and to learn more about them and how they use our websites or applications. In doing so, Nespresso may use tracking technology (cookies) to gather anonymous information, such as browser type, operating systems and the date and time of access. "Cookies" by themselves cannot be used to discover the identity of the user. A "cookie" is a small piece of information which is sent to your browser and stored on your computer hard drive.

    9 - SPAMMING

    Nespresso does not conduct "spamming". Spamming is defined as sending unsolicited e-mails, usually of commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. On the contrary, where we believe that one of our products is of importance to you, we inform you by e-mail whilst giving you the choice of opting out of such service.

    10 - DATA AND CHILDREN

    To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 18 should not provide any Data. Nespresso will not knowingly collect, use, or disclose Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (parent, guardian).
    Our websites or applications are general audience sites/applications that are not designed nor intended to collect Data from children under the age of 18. We ask that parents supervise their children while online.

    11 - LINKS TO OTHER WEBSITES OR APPLICATIONS

    As a service to our visitors, our websites or applications may provide hyperlinks to other websites or applications that are not operated or controlled by Nespresso. Therefore, Nespresso cannot be responsible or liable for the content of such websites or applications or the privacy practises of such other parties. Please note that these privacy practises may differ from our Policy. We encourage you to review and understand their privacy practises before providing them with personal information.

    12 - CONTACT Nespresso

    Should you have any queries or complaints about our compliance with this Policy, or if you wish to make any recommendations or comments to improve the quality of our Policy, please contact Nespresso through the free toll number 800 260 260, available 24/7. We can assure you that we do our best efforts to constantly improve the protection and security of the Data you provide to us.
    We invite you to also carefully read our "Terms of Use" for more information on the use of our websites or applications.
    Nestlé Nespresso S.A.

  • Terms of Use

    All copyright and other intellectual property rights in all text, images and other materials on this website are the property of the Nestle Group or are included with the permission of the relevant owner.

    You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the above trademark notice appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

    The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on this website belong to the Nestlé Group. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that the Nestlé Group will aggressively enforce its intellectual property rights to the fullest extent of the law including criminal prosecution for serious offences.


    Links to other websites

    Links on the Nestlé Group websites may take you outside the Nestlé Group network and the Nestlé Group accepts no responsibility for the content, accuracy or function of these other websites. The links are provided in good faith and the Nestlé Group cannot be held responsible for any subsequent change in other websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by the Nestlé Group. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.

    Warranties and Disclaimers

    Your use of this website is exclusively at your sole risk.


    Warranties

    This website is provided to you on an “As Is” and “As Available” basis and, consequently, the Nestlé Group gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties; that access to this website will be un-interrupted or error-free; that this website will be secure; that any advice or opinion obtained from the Nestlé Group through this website is accurate or to be relied upon and any representations or warranties thereto are expressly disclaimed.

    Please note that some jurisdictions may not allow exclusions of implied warranties, so some of these exclusions may not apply to you. Please check your local laws.

    We reserve the right to restrict or terminate your access to this website or any feature of this website or any feature or part thereof at any time.


    Liability

    The Nestlé Group nor any other party involved in the creating, producing or delivering this site on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or from any actions we take or fail to take as a result of any electronic mail messages you send us.

    The Nestlé Group nor any other party involved in the creating, producing or delivering this website shall have no responsibility to maintain the material and services made available on this web site or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.

    Further, the Nestlé Group shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.


    Prohibited Activity

    You are prohibited from doing any act that the Nestlé Group in its reasonable discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:

    Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;

    Using this website to defame or libel the Nestlé Group, its employees or other individuals or acting in such a way that brings into disrepute the good name of the Nestlé Group;

    Uploading files that contain viruses that may cause damage to the property of the Nestlé Group or the property of other individuals.

    You and the Nestlé Group agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by Swiss law and be submitted to the exclusive jurisdiction of the courts of Switzerland.


    Cookies

    Nestlé does use tracking technology (“cookies”). The policy of Nestlé Group on use of cookies is set out in the Nestlé Group privacy and personal information policy located here.


    Legal notice update

    We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

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