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Services

To meet your specific business needs, Nespresso offers you a complete range of dedicated services. The expertise of the trained Nespresso Coffee Specialists is always at your disposal.

  • Dedicated customer services

    Our Coffee Specialists are always ready to offer personalised advice about our coffees, machines, accessories or services.
  • Capsule delivery within 48 hours

    Order your Nespresso capsules over the phone or online and you will receive them within two working days.
  • Responsive customer help line

    Nespresso Coffee Specialists are only a phone call away. Whether you need guidance on the correct use of your machine or help with a technical issue, they are there to help.
  • Complete machine care

    Nespresso can provide complete on site maintenance to ensure that your Nespresso machines always deliver the best possible coffee.
  • Water analysis

    Water is a key part of coffee preparation, we will analyse your water supply, and can provide you with filters to optimize your water quality.
  • Technical assistance

    Our technicians can provide technical assistance according to your needs, with a full onsite repair service.
  • Loan machines during servicing

    Nespresso guarantees to lend you a substitute machine so you can continue to offer the highest quality coffee while your machine is being serviced.
  • Service guarantee

    As a Nespresso customer, you benefit from a standard machine warranty, and a 3 month guarantee on any maintenance work carried out.
  • Borrow a machine for special events

    We are happy to loan you an extra machine for special events. Open days, seminars, conferences-whatever the occasion, we will work with you to provide your customers or business partners with the exceptional Nespresso Grands Crus.
  • Contact us by

  • Phone

    • 0808 100 8844
    • Mon-Fri 8am-7pm
    • * Freephone
  • Email Send an email
    • Mail  Nespresso Club
      • Nespresso Business Solutions
      • 1 City Place
      • Gatwick
      • RH6 0PA
  • Fax

    • 0808 100 4240
    • Mon-Fri 8am-7pm