Services

To meet your specific business needs, Nespresso offers you a complete range of dedicated services. The expertise of the trained Nespresso Coffee Specialists is always at your disposal.

• Dedicated customer services

  Our Coffee Specialists are always ready to offer personalised advice about our coffees, machines, accessories or services.

• Capsule delivery within 48 hours

  Order your Nespresso capsules over the phone or online and you will receive them within two working days.

• Responsive customer help line

  Nespresso Coffee Specialists are only a phone call away. Whether you need guidance on the correct use of your machine or help with a technical issue, they are there to help.

• Complete machine care

  Nespresso can provide complete on site maintenance to ensure that your Nespresso machines always deliver the best possible coffee.

• Water analysis

  Water is a key part of coffee preparation, we will analyse your water supply, and can provide you with filters to optimize your water quality.

• Technical assistance

  Our technicians can provide technical assistance according to your needs, with a full onsite repair service.

• Loan machines during servicing

  Nespresso guarantees to lend you a substitute machine so you can continue to offer the highest quality coffee while your machine is being serviced.

• Service guarantee

  As a Nespresso customer, you benefit from a standard machine warranty, and a 3 month guarantee on any maintenance work carried out.

• Borrow a machine for special events

  We are happy to loan you an extra machine for special events. Open days, seminars, conferences-whatever the occasion, we will work with you to provide your customers or business partners with the exceptional Nespresso Grands Crus.