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Services

To meet your specific business needs, Nespresso offers you a complete range of dedicated services. The expertise of the trained Nespresso Coffee Specialists is always at your disposal.

  • Dedicated customer services

    Our Coffee Specialists are always ready to offer personalised advice about our coffees, machines, accessories or services.
  • Capsule delivery within 48 hours

    Order your Nespresso capsules over the phone or online using one of our express options and you will receive them within two working days.

  • Responsive customer help line

    Nespresso Coffee Specialists are only a phone call away. Whether you need guidance on the correct use of your machine or help with a technical issue, they are there to help.
  • Complete machine care

    Nespresso can provide complete on site maintenance to ensure that your Nespresso machines always deliver the best possible coffee.
  • Technical assistance

    Our technicians can provide technical assistance according to your needs, with a full onsite repair service in all mainland capital cities.

  • Loan machines during servicing

    Nespresso guarantees to lend you a substitute machine so you can continue to offer the highest quality coffee while your machine is being serviced.
  • Service guarantee

    As a Nespresso customer, you benefit from a standard machine warranty, and a six month guarantee on any maintenance work carried out.

  • Borrow a machine for special events

    We are happy to loan you an extra machine for special events. Open days, seminars, conferences– whatever the occasion, we will work with you to provide your customers or business partners with the exceptional Nespresso Grands Crus.
  • Contact us by

  • Phone

    • Australia 1800 182 206
    • 24/7
    • * Freephone
  • Email Send an email
    • Mail  Nespresso Club
    • PO Box 2012 North Sydney NSW 2059 AUSTRALIA
  • Fax

    • 24/7