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  • Terms of Use

    1. Acceptance and Modification of the Terms of Use
    1.1 Your access and use of the websites (the “Websites”) of Nestlé Nespresso S.A. (“Nespresso”), which includes Nespresso’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.
    1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

    2. Copyright and Intellectual Property
    2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.
    2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.

    3. Use of the Websites
    3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.
    3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.

    4. Information Deemed Non-Confidential
    4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy (link). Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.
    4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.
    4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso’s use will not violate any third party’s rights. Nespresso is under no obligation to use the information provided.

    5. Disclaimer of Warranties
    5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.
    5.2 Nespresso DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.
    5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
    5.4 Any advise or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

    6. Limitation of Liability
    6.1 You access, use, browse and navigate on our Websites at your own risk and peril.
    6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER Nespresso, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY Nespresso), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.
    6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.
    6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.

    7. Change of Information
    The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

    8. Availability of Products / Services
    Our Websites may contain information on Nespresso’s worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.

    9. Links
    9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.
    9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.

    10. Miscellaneous
    10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.
    10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.
    10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.
    10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

    Nestlé Nespresso S.A.
    11/2005
    © 2003 Nestlé Nespresso S.A. All rights reserved.

  • Privacy Policy

    1. De verantwoordelijke voor de verwerking

    De verantwoordelijke voor de verwerking is Nespresso Nederland B.V. (“Nespresso Nederland”, “wij”).

    Nespresso Nederland is een Besloten Vennootschap met beperkte aansprakelijkheid naar Nederlands recht, kantoorhoudende aan de Burgemeester Stramanweg 106, 1101 AA Amsterdam Zuidoost. Nespresso Nederland is ingeschreven in het handelsregister van de kamer van koophandel onder nummer 33137832.

    Nespresso Nederland is zich bewust van en eerbiedigt uw recht om geïnformeerd te worden over de wijze waarop de gegevens en de informatie die het mogelijk maakt u persoonlijk te identificeren, zoals uw naam, adres, telefoonnummer, faxnummer of e-mailadres, etc. (“Persoonsgegevens”) die u verstrekt aan Nespresso Nederland, worden verwerkt. Wij hebben dus het huidig “Privacy Beleid” ontwikkeld om u de wijze uit te leggen waarop wij uw Persoonsgegevens gebruiken alsook alle voorzorgsmaatregelen die wij nemen om de vertrouwelijkheid en de veiligheid ervan te vrijwaren.

    Door het bestellen van onze producten en een beroep te doen op onze diensten, wordt u gevraagd expliciet in te stemmen met de verzameling van uw Persoonsgegevens en met de gebruiksvoorwaarden beschreven in dit Privacy Beleid.

    Wij behouden ons het recht voor om ons Privacy Beleid te wijzigen en nodigen u bijgevolg uit om regelmatig het huidig Privacy Beleid te raadplegen om kennis te nemen van zijn eventuele wijzigingen. De nieuwe versies zullen worden ge-upload op onze website, teneinde de datum die voorkomt in zijn laatste paragraaf bij te werken. Wij brengen geen enkele wijziging aan die van aard is om het niveau van bescherming van uw rechten, zoals gewaarborgd in het huidig Privacy Beleid, te verminderen zonder uw voorafgaande toestemming te verkrijgen.

    De bewoordingen van het huidig Privacy Beleid doen geen enkele afbreuk aan de bepalingen van een eventueel contract dat u met ons zou kunnen hebben gesloten en dat voorrang heeft op de bewoordingen van dit Privacy Beleid.

    2. Vertrouwelijkheidsverplichting

    Nespresso Nederland verzamelt en verwerkt geen enkel Persoonsgegeven dat u niet vrijwillig aan ons hebt verschaft. Wij garanderen u dat ons personeel beantwoordt aan strenge veiligheids- en vertrouwelijkheidsvoorschriften en verzekeren u dat de verwerking van uw Persoonsgegevens wordt uitgevoerd met volledige eerbiediging van Europese en Nederlandse wetgeving en met name de Wet van 6 juli 2000 houdende regels inzake de bescherming van persoonsgegevens (Wet bescherming persoonsgegevens).

    3. Doeleinden van de verwerking van uw Persoonsgegevens

    Nespresso Nederland verzamelt en verwerkt uw Persoonsgegevens uitsluitend voor specifieke en beperkte behoeften, zoals hieronder beschreven.

    Nespresso Nederland verwerkt uw gegevens voor de volgende doeleinden:

    1. Het beheer van onze klanten: bijvoorbeeld, wij moeten uw Persoonsgegevens verzamelen en gebruiken om u onze producten of onze diensten te leveren en te factureren, om uw krediet te verifiëren, om u op de hoogte te houden van de laatste aanbiedingen, nieuwigheden, activiteiten en evenementen zowel van Nespresso Nederland als van andere Nespresso dochterondernemingen en andere vennootschappen van de groep Nestlé, (reclame-informatie) wanneer wij menen dat deze van aard zijn u te interesseren,
    2. De aanmelding, in het kader van een selectie- en rekruteringsprocedure: bijvoorbeeld, om uw sollicitatie te verwerken, om nieuwsbrieven naar u te richten of om met u te communiceren;
    3. De evaluatie van de efficiëntie van onze diensten en hun verbetering, ten bate van onze bezoekers en van onze klanten;
    4. De verwezenlijking van interne statistische enquêtes en van marktonderzoeken: bijvoorbeeld, om de belangstelling van onze klanten te beoordelen, evenals om het koopgedrag en de trends van onze klanten te bepalen, en om beter de ontwikkeling van onze producten en onze marketingstrategieën vast te leggen.

    Door ons uw Persoonsgegevens door te geven, stemt u uitdrukkelijk in met deze gebruiken.

    Nespresso Nederland bewaart uw Persoonsgegevens enkel gedurende de tijd die redelijkerwijs nodig is voor de verwezenlijking van deze doeleinden en in overeenstemming met de wettelijke vereisten.

    De meerderheid van onze diensten vereisten geen enkele registratie, hetgeen u toelaat onze websites, winkels en bars te bezoeken zonder aan ons gegevens van persoonlijke aard die op u betrekking hebben mede te delen. Sommige diensten kunnen echter een registratie vereisen. Wanneer u zich bij ons registreert, kan u gevraagd worden om bepaalde velden in te vullen (waarvan sommige verplicht zijn, andere optioneel zijn), en om een gebruikersnaam en een wachtwoord te kiezen. In deze hypotheses, als u beslist om te weigeren ons de Persoonsgegevens te verschaffen die wij u vragen, kan de toegang tot sommige delen van onze websites op zijn beurt aan u geweigerd worden en kan het voor ons onmogelijk zijn om te antwoorden op uw vragen.

    4. Carrièrekansen

    Als u wenst uw kandidatuur aan te bieden voor een functie of een spontane aanbieding te doen, nodigen wij u uit om ons uw curriculum vitae (“CV”) te doen toekomen. Wij zullen bekijken of uw kwalificaties en uw ervaring overeenkomen met de actuele functie die u nastreeft, of met andere functies die op dat ogenblik beschikbaar zijn. Als uw profiel overeenkomt met onze verwachtingen, zullen wij contact met u opnemen. Uw CV zal behandeld worden in overeenstemming met het huidig Privacy Beleid. De Persoonsgegevens die zich erin bevinden zullen uitsluitend gebruikt worden in verband met uw carrièrekansen.

    5. Mededeling van informatie

    Nespresso Nederland is een dochteronderneming van de groep Nestlé Nespresso NV, een internationale groep die Nespresso vennootschappen verenigt over de hele wereld. Nespresso Nederland kan uw gegevens mededelen aan andere dochterondernemingen van de groep Nestlé Nespresso NV, om marketing doeleinden te vervullen zoals deze bedoeld in punt 10 hieronder en binnen de grenzen en garanties geboden door dit Privacy Beleid.

    Nestlé Nespresso NV maakt zelf deel uit van de groep Nestlé. Nestlé is een wereldwijde voedingsgroep die talrijke merken omvat waarvan sommigen u kunnen interesseren. In de bekommermis om u producten of diensten te doen ontdekken die u kunnen interesseren, kan Nespresso Nederland eveneens uw gegevens mededelen aan andere dochterondernemingen van de groep Nestlé.

    Uw Persoonsgegevens kunnen worden doorgegeven aan verwerkers die handelen in naam of voor rekening van Nespresso Nederland, met het oog op verwerkingen in overeenstemming met de doeleinden waarvoor ze werden verzameld. Nespresso Nederland verzekert dat de verwerkers hetzelfde beschermingsniveau garanderen als zijzelf en Nespresso Nederland eist een contractuele waarborg dat deze verwerkers de Persoonsgegevens uitsluitend zullen gebruiken voor het door u toegestane doel, met alle discretie en de vereiste veiligheid.

    Nooit verkoopt, verhuurt, deelt of verspreidt Nespresso Nederland op welke wijze dan ook uw Persoonsgegevens aan andere personen of vennootschappen dan diegene bedoeld in lid 1, 2 en 3 van dit artikel, behalve als wettelijke bepalingen het vereisen.

    6. Recht op toegang, op verbetering en op verzet

    In overeenstemming met de toepasselijke wet, te weten in Nederland de artikelen 35 en volgende van deWet bescherming persoonsgegevens, hebt u het recht op toegang tot uw Persoonsgegevens, om ze bij te werken of de verbetering ervan te verkrijgen. Wij streven ernaar te verzekeren dat uw Persoonsgegevens bijgewerkt, juist en volledig zijn.

    In het geval u niet langer reclameaanbiedingen zou wensen te ontvangen van Nespresso Nederland B.V., kan u het op elk moment aan ons laten weten per e-mail, rubriek "contact" op http://www.nespresso.com of op het volgend adres:

    Nespresso Nederland B.V.
    Burgemeester Stramanweg 106
    1101 AA Amsterdam

    U zal uw aanvraag dienen te ondertekenen.

    In het geval u niet langer reclameaanbiedingen zou wensen te ontvangen van andere dochterondernemingen van de groep Nestlé Nespresso NV en/of van de groep Nestlé, kan u het op elk moment aan ons laten weten per e-mail, rubriek "contact" op http://www.nespresso.com of op het volgend adres:

    Nespresso Nederland B.V.
    Burgemeester Stramanweg 106
    1101 AA Amsterdam

    U zal uw aanvraag dienen te ondertekenen.

    Gelieve het voorwerp van uw aanvraag te verduidelijken door aan te duiden of u zich uitsluitend wenst te verzetten tegen de ontvangst van reclameaanbiedingen van dochterondernemingen van de groep Nestlé Nespresso NV en/of van de groep Nestlé of indien u zich eveneens wenst te verzetten tegen de ontvangst van reclameaanbiedingen van Nespresso Nederland B.V..

    Als u toegang wenst tot uw Persoonsgegevens of deze wenst te verbeteren, gelieve Nespresso Nederland te contacteren op de volgende adressen: klik hier. Er zal u gevraagd worden om uw aanvraag te ondertekenen. Uw aanvragen zullen behandeld worden met al de passende snelheid en precisie.

    7. Veiligheid / Vertrouwelijkheid

    De toegang tot Persoonsgegevens wordt beperkt tot onze werknemers die het nodig hebben deze te kennen en die opgeleid werden in het naleven van strikte vertrouwelijkheidsvoorschriften bij de verwerking van uw Persoonsgegevens.

    Om de veiligheid en de vertrouwelijkheid van Persoonsgegevens te waarborgen die Nespresso Nederland online verzamelt, gebruiken wij gegevensnetwerken beschermd, inter alia, door in de sector gangbare “firewalls” en door wachtwoorden. Echter, hoewel we geprobeerd hebben om veilige, betrouwbare websites te creëren die het vertrouwen van onze bezoekers waardig zijn, herinneren wij u eraan dat het Internet in het algemeen niet beschouwd wordt als een volledig veilige omgeving, en dat bijgevolg de vertrouwelijkheid van Persoonsgegevens door u verschaft of van het materiaal doorgegeven via onze websites of via e-mail niet gegarandeerd kan worden door Nespresso Nederland. Aldus, kunnen wij de veiligheid van uw Persoonsgegevens niet garanderen tijdens hun doorvoer via het Internet netwerk.

    8. Overbrenging van Persoonsgegevens naar het buitenland

    Nespresso Nederland zal nooit uw Persoonsgegevens overbrengen buiten de Europese Unie, in de landen die geen adequaat beschermingsniveau van gegevens verzekeren, in de zin van de Wet tot bescherming van persoonsgegevens.

    9. Naamloze gegevens / Technologie van "Cookies"

    Wanneer u onze websites bezoekt, verzamelen wij geen enkel Persoonsgegeven dat niet specifiek, vrijwillig en bewust door uw toedoen is verstrekt.

    Sommige inlichtingen van naamloze aard kunnen echter automatisch geregistreerd worden door middel van “cookies”. Het gaat om inlichtingen zoals het type browser en het besturingssysteem, alsook de datum en het uur van de toegang. De “cookies” op zich kunnen niet worden gebruikt om de identiteit van de gebruiker te achterhalen. Een “cookie” is een klein informatiebestand dat wordt verzonden naar uw browser en dat wordt opgeslagen op de harde schijf van uw computer.

    Voor de verwerking van deze naamloze inlichtingen door Nespresso Nederland om te helpen de inhoud van zijn website te verbeteren, om het een persoonlijk karakter te geven ten opzichte van zijn bezoekers en om meer over hen te weten te komen en over de manier waarop zij de website gebruiken, dient u toestemming te geven.

    U zal hierop steeds kunnen terugkomen en deze cookies weigeren en/of ze verwijderen op elk ogenblik, door de parameters van uw browser te wijzigen. Dit zal u niet verhinderen toegang te hebben tot de website, maar het is mogelijk dat bepaalde delen van de website niet werken.

    De tabel hieronder legt u uit welke cookies wij gebruiken en wat hun doeleinde is.

    Noodzakelijke cookies:

    Type Doel
    Sessie-ID Op de websites van Nespresso wordt één specifieke cookie gebruikt die van essentieel belang is voor de correcte werking van de software (ASP.NET): ASP.NET_SessionId. Deze cookie wordt gebruikt om een sessie-ID te creëren voor de gebruiker, zodat het systeem zelf de gebruiker kan identificeren als een unieke en individuele gebruiker, die los staat van alle andere bezoekers van de website. Deze informatie wordt niet gebruikt of opgeslagen buiten systemen van Nestlé en wordt slechts tijdelijk bijgehouden terwijl de gebruiker de pagina's van zijn account en andere pagina's die een unieke en veilige toegang vereisen, bezoekt. Dit is een heel belangrijke cookie omdat het zonder deze cookie niet mogelijk zou zijn de toegang veilig te houden.

     

    Functionele cookies:

    Type Doel
    Taal Bepaalt de standaardtaal op de site. Het uitschakelen van deze cookie kan leiden tot meer ergernis van de gebruikers omdat ze hun voorkeurstaal telkens opnieuw zouden moeten invoeren.
    Land Voegt een in het oog springend kader in waarin producten worden onder de aandacht gebracht, bijv. producten die te koop worden aangeboden in een bepaalde categorie op de site.
    Aanbieding Deze cookie wordt gebruikt voor het herkennen van Nespresso Clubleden die in aanmerking komen voor aanbiedingen en het weergeven van informatie over de betreffende aanbiedingen.
    Aanmelden Deze cookie wordt gebruikt om Clubleden de mogelijkheid te bieden om hun aanmeldingsgegevens te onthouden en zo te voorkomen dat deze hun gebruikersnaam en wachtwoord telkens opnieuw moeten typen als ze toegang willen tot het Nespresso Club-gedeelte.

    Prestatiecookies:

    Type Doel
    Gelijkmatige verdeling van de belasting Met deze cookie is het mogelijk om de belasting op onze servers te splitsen op basis van het gebruik dat onze bezoekers maken van onze pagina's en apps. Hiermee worden de algemene prestaties van onze website verbeterd.


     Cookies van derden: 

    Type Doel
    Google Analytics Google Analytics maakt gebruik van cookies om inzicht te bieden in hetgeen gebruikers doen als ze onze website bezoeken. Met cookies kunnen geen mensen worden geïdentificeerd, maar ze kunnen wel worden gedefinieerd door een combinatie van een computer, een gebruikersaccount en een browser. Met de cookies van Google Analytics worden echter geen persoonlijke gegevens verzameld over bezoekers van de website.
    Adobe Omniture Dezecookie wordt gebruikt om anonieme/geaggregeerde informatie te bieden over waar de gebruiker heen gaat en wat de gebruiker doet op Nespresso-websites.
    Google Doubleclick Aan de hand van deze cookies kunnen wij begrijpen hoe mensen communiceren via onze digitale reclamecampagnes. Wij krijgen inzicht in en evalueren kliks op onze advertenties, zodat wij de service aan u kunnen verbeteren.
    ViaMichelin Deze cookie wordt gebruikt om gebruikers maatwerkservices te bieden op basis van hun geografische context, zoals de functie 'Zoek een winkel' van Nespresso.

    10. Verzending van reclame per email

    Nespresso Nederland past geen enkele “spamming” toe. De “spamming” wordt beschreven als de ongevraagde verzending van e-mails, gewoonlijk reclame, in grote hoeveelheden en herhaaldelijk, aan personen waarmee de verzender geen enkel voorafgaand contact heeft gehad of die verklaard hebben dergelijke mededelingen niet te wensen ontvangen. Integendeel, wanneer wij menen dat één van onze producten een zeker belang voor u kan hebben, lichten wij u ervan in per e-mail door u de keuze te laten om deze dienst te weigeren.

    U beschikt wel op ieder ogenblik over het recht om u te verzetten, zonder kosten, tegen het gebruik van uw elektronisch adres met het oog op het ontvangen van reclameaanbiedingen van Nespresso Nederland NV. Het volstaat voor u om uw aanvraag per e-mail, rubriek "contact" op http://www.nespresso.com aan ons te richten of op het volgend adres:

    Nespresso Nederland B.V.
    Burgemeester Stramanweg 106
    1101 AA Amsterdam

    U zal uw aanvraag dienen te ondertekenen.

     

    U beschikt eveneens op elk ogenblik over het recht om u te verzetten, zonder kosten, tegen het gebruik van uw elektronisch adres met het oog op het ontvangen van reclameaanbiedingen van andere dochterondernemingen van de groep Nestlé Nespresso NV en/of van de groep Nestlé. Het volstaat voor u om uw aanvraagper e-mail, rubriek "contact" op http://www.nespresso.com aan ons te richten of op het volgend adres:

    Nespresso Nederland B.V.
    Burgemeester Stramanweg 106
    1101 AA Amsterdam

    U zal uw aanvraag dienen te ondertekenen.

    Gelieve het voorwerp van uw aanvraag te verduidelijken door aan te geven of u uw recht uitsluitend wenst uit te oefenen ten opzichte van dochterondernemingen van de groep Nestlé Nespresso NV en/of van de groep Nestlé of indien u eveneens uw recht wenst uit te oefenen ten opzichte van Nespresso Nederland B.V..

    11. Links NAAR andere websites (hyperlinks)

    Als dienst bewezen aan onze bezoekers, kunnen onze websites hyperlinks naar andere websites bevatten die noch uitgebaat noch gecontroleerd worden door Nespresso Nederland. Bijgevolg, kan Nespresso Nederland niet verantwoordelijk gehouden worden voor de inhoud van dergelijke websites, noch voor de praktijken van gegevensbescherming door derden die ze uitbaten. Gelieve te noteren dat deze praktijken van gegevensbescherming kunnen verschillen van deze voorgesteld in het huidig Privacy Beleid.

    12. Contacten met Nespresso Nederland

    Indien u vragen heeft of klachten te formuleren heeft wat betreft onze eerbiediging van het huidig Privacy Beleid, of indien u ons aanbevelingen of opmerkingen wenst door te geven teneinde de kwaliteit ervan te verbeteren, gelieve Nespresso Nederland te contacteren per e-mail, rubriek "contact" op http://www.nespresso.com of op het volgend adres:

    Nespresso Nederland B.V.
    Burgemeester Stramanweg 106
    1101 AA Amsterdam

    Wij kunnen u verzekeren dat wij ons best doen om voortdurend de bescherming en de veiligheid van Persoonsgegevens die u aan ons toevertrouwt te verbeteren. Voor meer uitgebreide informatie over het gebruik van onze websites, nodigen wij u uit om eveneens onze “Gebruiksvoorwaarden” aandachtig te lezen. Nespresso Nederland B.V.

     

    Nespresso Nederland B.V.

    10/2013

     

  • Conditions of Sale

    1. Applicability of General Conditions of Sale
    1.1 Each order placed with Nespresso Nederland B.V. or any of its affiliated companies (“Nespresso”) by means of the Internet shall be governed by the present General Conditions of Sale. They shall apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Conditions of Sale.
    1.2 By using this website, you also accept and agree to be bound by our Terms of Use and Internet Privacy Policy. Nespresso invites you to read them carefully before using the services provided on this website.
    1.3 Nespresso reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on this website. By placing an order after Nespresso has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.

    2. Registration
    2.1 When you register on this website, you must ensure that the mandatory registration information you provide is correct and complete.
    2.2 Please inform Nespresso about changes of address or other modifications by updating your personal details on this website without delay.
    2.3 You can place an order on this website once you have registered.

    3. Password
    3.1 When registering to use this website, you will be asked to create a password. You must keep this password strictly confidential and not disclose it or share it with anyone.
    3.2 You are fully responsible for the use of your password and any orders placed under it, even without your knowledge.
    3.3 If you know or suspect that someone else knows or has used your password, you should notify Nespresso immediately.

    4. Orders
    4.1 By placing an order through this website, you make an offer to purchase the products you have selected under these General Conditions of Sale, without prejudice to your right of withdrawal (article 10).
    4.2 Orders you place with Nespresso on this website are subject to minimum and maximum quantity limitations as indicated on the website.
    4.3 Nespresso offers its products on this website within the limits of its available stocks.

    5. Order Confirmations
    5.1 The order you place on this website will not constitute a binding contract unless and until Nespresso transmits a confirmation by e-mail.
    5.2 Nespresso reserves the right to refuse orders, notably in case of insolvency, unpaid invoices or fraud.
    5.3 The data registered by Nespresso constitutes proof of the order and the entire transaction. The data registered by the payment system constitutes proof of the financial transactions.

    6. Prices
    6.1 The prices payable for the items you order are those displayed on this website on the date you place your order, inclusive of VAT, but excluding delivery charges.
    6.2 Delivery charges will be billed at the rates indicated on this website on the date you place your order, calculated notably in function of the size of the order and the delivery method you select.
    6.3 Nespresso reserves the right to modify its prices and delivery charges for future orders at any time and to cancel a contract in case of writing, printing or calculation errors in which case potential damages suffered by you may be compensated.

    7. Customs Duties
    7.1 When ordering products for international delivery to countries other than those where Nespresso originates its shipments, you are the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
    7.2 You may be subject to import duties and taxes that are levied once the merchandise reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

    8. Delivery
    8.1 All orders confirmed by Nespresso will be delivered to the delivery address you specify when placing your order.
    8.2 Nespresso does its utmost to ensure deliveries within two working days after receipt of an order.
    8.3 Deliveries can only be made to an address in the Netherlands.
    8.4 The risks of the goods being lost or damaged are transferred to the customer at the time of delivery.

    9. Verification of Merchandise
    9.1 It is your responsibility to verify the quantity and condition of the merchandise upon delivery.
    9.2 In the event of damage or should the delivery not correspond with the order, Nespresso Nederland B.V. requests that the customer informs it of this by post (Freepost 181 – 1100 WC Amsterdam), telephone (tel.: 0800 022 23 20) or using the complaint form at www.Nespresso.com.

    10. Right of withdrawal
    10.1 You have the right to withdraw from this contract within 14 days without giving any reason.
    10.2 The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
    10.3 To exercise the right of withdrawal, you must inform us (Nespresso Nederland B.V., Freepost 181, 1100 CW Amsterdam, telephone: 0800 022 23 20, fax: 0800 329 63 77) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form, but it is not obligatory. 

    10.4 To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

     

    11. Effects of withdrawal
    11.1 If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
    11.2 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
    11.3 You shall send back the goods (Freepost 10039, 5460 VB Veghel) or hand them over to us or return them to a Kiala point, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The goods must be returned in the original packaging and accompanied by the invoice and the returns form. The deadline is met if you send back the goods before the period of 14 days has expired.
    11.4 You will have to bear the direct cost of returning the goods.
    11.5 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
    11.6 For health protection and hygiene reasons, you cannot exercise your withdrawal right for capsules of which the packaging has been opened.

    12. Payment
    12.1 Invoices are sent after delivery of the merchandise and are fully payable within thirty days.
    12.2 Payment by credit card is immediately due and payable. Your credit card details will be encrypted for security purposes.
    12.3 The delivered goods will remain the property of Nespresso until the invoice has been paid in full.

    13. Late Payment
    13.1 Nespresso reserves the right to refuse any new order until full payment of any overdue balance.

    14. Machine Warranty
    14.1 Machines purchased on this website are guaranteed by the machine manufacturer pursuant to the specific terms and conditions listed in the original product documentation.
    14.2 Please consult your product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights as provided for in the legislation on the sale of consumer goods.

    15. After-Sales Service
    15.1 If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact Nespresso by telephone for advice and assistance.
    15.2 If your machine problem cannot be resolved by telephone, Nespresso proposes a series of advantageous after-sales service options. Please contact Nespresso by telephone for detailed information.

    16. Limitation of Liability
    16.1 The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. Except in case of wilful misconduct or gross negligence, Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.
    16.2 For international deliveries to countries other than those where Nespresso originates its shipments, Nespresso shall have no liability if the products do not comply with the laws and regulations of the country of delivery or in case of electrical or other product incompatibility.
    16.3 Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL Nespresso BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOW BY Nespresso), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THIS WEBSITE.

    17. Force Majeure
    17.1 Nespresso will make every reasonable effort to fulfill its obligations. However, Nespresso cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.
    17.2 In the event of delay, Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

    18. Applicable Law and Forum
    18.1 The present General Conditions of Sale are governed by the law of the Netherlands.
    18.2 The exclusive forum is Amsterdam.

    Established in June 2014

    Nespresso Nederland B.V.
    Burgemeester Stramanweg 106
    1101 AA Amsterdam
    Tel: 0800 022 23 20
    Fax: 0800 329 63 77
    Company number: 3313.7832

     Download the conditions of sale here!

    Download the model withdrawal form here

  • Nespresso International Competitions & Promotions General Rules

    1. Scope & application
    1.1 Nestlé Nespresso SA, Avenue de Rhodanie 40, 1007 Lausanne, Switzerland (“Nespresso”) is the promoter and organiser of competitions, games or promotional initiatives (“Promotions”) to which these General Rules shall apply, unless otherwise specified.
    1.2 These rules and conditions (“General Rules”) shall apply to any Promotions that are organised by Nespresso on an international basis and that are published or distributed by way of Nespresso's internet website/s at www.Nespresso.com or other websites or internet sites, pages or properties generated or managed by Nespresso (collectively “Websites”).
    1.3 Each Promotion shall include these General Rules and shall be accompanied by an additional document setting out the specific mechanism and rules applicable to the relevant Promotion (“Specific Rules”). In the event of conflict between the General Rules and the Specific Rules published for a particular Promotion, the Specific Rules shall prevail.
    1.4 These General Rules shall not apply to other promotions organised by Nespresso's subsidiary or affiliated entities which shall be subject to applicable local rules and regulations.

    2. Participants
    2.1 By submitting an entry or participating in a Promotion, participants confirm their understanding and acceptance of these General Rules and any applicable Specific Rules.
    2.2 Promotions may not be available in all countries. Nespresso reserves the right to limit a Promotion to participants resident in certain territories or otherwise limit participation, as indicated in the relevant Specific Rules.  Participation shall be automatically void in any territory where a particular Promotion may not be legitimately undertaken.
    2.3 Participants may be required to provide proof of eligibility to enter a Promotion or to accept and receive a prize. Unless otherwise specified in the Specific Rules, participants under the age of 18 must obtain and provide on demand written parental or guardian consent to enter or claim a prize.
    2.4 In all cases, employees of Nespresso, its Affiliates and their immediate families, as well as their agents or any person professionally connected with a Promotion shall not be entitled to participate.

    3. Entries
    3.1 Promotions are free to enter and no purchase of any kind is necessary.
    3.2 Entries must be submitted in the manner and form and by the closing date and time stated in the Specific Rules. Nespresso may disqualify any entry that is incomplete or does not fully comply with these Rules.
    3.3 Only one entry per person is allowed, unless expressly permitted in the Specific Rules. In the event of multiple entries for or on behalf of any person, all entries from that person will be disqualified. Entries from agents, third parties, organised groups or generated automatically by computer will not be accepted.
    3.4 No receipt for entries will be issued. Nespresso does not accept responsibility for any entries that are lost, damaged or delayed as a result of postal or other transmission failure or any network, hardware or software failure. Proof of sending will not be accepted as proof of receipt.
    3.5 Entries that are vulgar, offensive, indecent, defamatory, inappropriate for general public communication or which portray or encourage illegal activities will be automatically disqualified.
    3.6 Participants shall have a general obligation and duty of honesty and fair-play in relation to any Promotion.
    3.7 Any breach of the General or Specific Rules will invalidate a participant's entry. If a breach has occurred but is discovered after the award of a prize, Nespresso may require return of the prize. Nespresso may, at its discretion, publish reasons for such breach including the identity of the participant concerned.

    4. Prizes
    4.1 Prizes are as described in the Specific Rules and, unless specifically stated to the contrary, will not include any other charges, expenses, personal or additional items which will be the sole responsibility of the prize winner.
    4.2 A list of winners will be posted on the Website/s. All decisions of Nespresso are final, binding and not open to discussion or appeal. Nespresso will advise winners by e-mail, as provided with their entry, but shall have no responsibility for failed communications or errors however caused.
    4.3 The Specific Rules may set a time limit or procedure for claiming or accepting a prize. Failure to claim a prize by the time or in the manner specified will make a potential prize claim invalid and Nespresso may re-offer the prize. 
    4.4 If a potential winner cannot be contacted for any reason, or is unable or unwilling to take up a prize, an alternate winner may be selected by Nespresso and offered the prize without any liability to the first potential winner.
    4.5 All prizes are non-transferable, may not be re-sold and there are no cash or other alternatives. Prizes are subject to availability and Nespresso reserves the right to substitute prizes of equal or greater value at any time.
    4.6 In addition, all travel or holiday prizes are subject to the following:
    (a) Nespresso will have full discretion to select appropriate and effective means and times of travel. Travel is subject to availability and must be completed on the dates specified. Restrictions may apply.
    (b) It is the responsibility of winners to make arrangements to enable them to take up the prize offered, otherwise a prize may be forfeited and awarded to another participant.
    (c) The actual value of travel depends on the date, time, destination and most efficient means of transport. Nespresso will cover actual costs for travel and no cash difference may be demanded or paid in the event of a difference between actual costs and any stated or approximate value.
    (d) Winners are responsible for all expenses of a personal or other nature that are not specifically included in the prize description (e.g. spending money, mini-bar, laundry, telephone, pay-per-view, insurance, or other expenses).
    (e) Winners are responsible for obtaining and providing all required travel documents, including any required visas, passports, vaccination or health certificates, or other documents required for international travel and/or the prize destination.
    (f) Nespresso has no liability if winner/s are unable for any reason to take up a prize as proposed.

    5. Personal information
    5.1 Nespresso may require Participants to provide personal details as a condition of entry or participation in the Promotion. This includes: full name, postcode and country of residence, e-mail address, telephone (optional), age (or over 18 confirmation). Other information may also be required.
    5.2 By participating in a Promotion, Participants undertake that all information submitted is true, current and complete at the time of entry. Participants are solely responsible for the accuracy of personal details and for informing Nespresso of any changes. Nespresso has no responsibility for failed contacts.
    5.3 All personal data provided by Participants or received Nespresso will be stored, processed and handled in accordance with Swiss Federal Laws on Data Protection (1992 LPD 235.1 and 1993 OLPD 235.11, as amended) and Nespresso's published Privacy Policy, the latest version of which is available at www.Nespresso.com. By accepting these Rules, participants also accept the terms of the Privacy Policy, which they should read before submitting an entry.
    5.4 If a Promotion requests or incites Participants, whether for advantage or not, to relay or communicate (“forward”) the Promotion to other persons, or if Participants themselves wish to forward the Promotion to other persons, the following shall apply:
    (a) Participants may forward details of or otherwise invite or encourage other persons to participate in the Promotion by email (“Invitation”) either directly or through Nespresso's Website or other technical means  as part of the Promotion, it being understood that Nespresso is simply forwarding the Invitation and has no responsibility for the addressee or content thereof;
    (b) In all cases, the Participant is fully responsible for the choice and disclosure of the persons to whom an Invitation is sent and must obtain their explicit consent in advance;
    (c) All Invitations shall nominate the Participant as sender and not Nespresso;
    (d) Nespresso will not forward more than five Invitations and Participants are required to respect the same limitation.
    (e) Email addresses must be valid and different. Participants shall not forward Invitations to persons who have not given consent nor introduce fictitious friends or acquaintances for the purposes of advantage or gain.
    5.5 Prize winners agree to take part in any reasonable publicity required by Nespresso and consent to the use by Nespresso or its Affiliates in that connection of their name, likeness and/or images without further compensation.

    6. Intellectual property
    6.1 All trademarks, brands, logos and other materials or content in relation to Promotions are the exclusive property of Nespresso and may not be downloaded, copied, saved, modified or otherwise distributed or used for any purposes other than as envisaged by the General and Specific Rules.
    6.2 All entries submitted and all materials created in connection with an entry shall be the property of Nespresso. By submitting an entry each participant thereby transfers to Nespresso the full worldwide copyright and all other intellectual property or similar rights in that entry, including, without limitation, all rights to copy, communicate, distribute, adapt, translate, modify, use or exploit the work by any means. Participants confirm they have not entered into any agreements with third parties that could impair Nespresso's right to use their entry and agree to take all action and sign all documentation that may be necessary to protect and/or use those rights.
    6.3 Where a Promotion entails the composition or submission of text, images, videos or other media, each participant undertakes that the entry is their original work and does not use or infringe the intellectual property or other rights of any other person.  Any person/s whose image is used in an entry must have given their express consent (parental if under the age of 18) to its inclusion and use. Participants will be entirely responsible for any claim by any third party in respect of their entries.
    6.4 Nespresso has no obligation to use any entry, even if it is a winning entry. Other than as described in these Rules or required by law, participants will not be entitled to any compensation or credit for use of an entry.

    7. General
    7.1 Nespresso reserves the right to alter or cancel a Promotion in the event of unforeseen circumstances or to amend or update these General Rules or any Specific Rules from time to time. Nespresso will publish any amended or updated Rules on its websites, which shall then apply to all existing and future entries. If a participant does not agree to any such changes, the sole remedy shall be to withdraw their entry from the Promotion.
    7.2 Subject to any mandatory legal requirements, Nespresso's determination with regard to these General Rules and the Specific Rules applicable to any Promotion will be final and binding and no correspondence or discussion will be entered into.
    7.3 These General Rules are published in English and in the Swiss national languages of French, German and Italian. Nespresso may, without obligation, provide additional local language translations for the non-binding assistance of Participants.    
    7.4 These General Rules and any Specific Rules issued by Nespresso are governed by Swiss law and any disputes which cannot first be settled amicably shall be submitted exclusively to the courts of Canton Vaud, Switzerland.

    2010
    NESTLE Nespresso LTD.

  • Company Registration

    Nespresso Nederland B.V
    Burgemeester Stramanweg 106
    1101 AA AMSTERDAM ZUIDOOST
    VAT number: NL001410908B01

  • Returns Policy

    In case you are not satisfied with your products, you can return them up to 14 days after receiving them. The return sending will only be accepted for unused and undamaged products, in their original packaging. In your return please include your invoice and return form.

    You can deliver your return package to the nearest Pick-Up Point. These are Kiala-points, which are located at petrol stations, in bookshops and in grocery stores.

    You will receive a confirmation e-mail once the return has been completed.

    Note:

    Please contact us first when:

    - There is a quality issue with one of our products.

    - You wish to substitute the ordered product.

    - You are situated on the Dutch Antilles.

    - You want to offer your machine for recycling with the order of a new machine.

  • Cookies Policy

    Necessary Cookies

    Type

    Purpose

    Session ID

     

     

    Nespresso web sites use specific Cookies, which are essential for it to work properly. One is a Cookie used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside Nespresso systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.

    Functional Cookies

    Type

    Purpose

    Language

    Used to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.

    Country

    Used to propose the most relevant experience based on the country that the user lives in and wants to be delivered to when purchasing Nespresso products. 

    Promotion

    Used to recognise Nespresso Club Members eligible to promotions and display information about their corresponding offers.

    Login

    Used to offer Club Members the option to remember their credentials in order to avoid them retyping their user ID and password each time they access the Nespresso Club section.

     

    Performance Cookies

    Type

    Purpose

    Load balancer

    This cookie allows us to split the load on our servers based on visitors’ use of our pages and applications. It improves the overall performance of our web site.

     

    Third Party Cookies

    Type

    Purpose

    Google Analytics

    Google Analytics tracking uses cookies in order to provide insights on what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser. However, Google Analytics cookies do not collect personal data about your website visitors.

    Adobe Omniture

    Used to provide anonymous / aggregated information about where user goes and what user does on Nespresso websites.

    Google Doubleclick

    These Cookies are used to understand how people engage with our digital advertising campaigns. They allow us to understand and evaluate clicks on our adverts so that we can improve the service you receive.

    ViaMichelin

    Used to offer users tailored services based on their geographic context, such as Nespresso store locator.