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  • I failed to log in with my password. What can I do?

    If it is your first time to log in to the upgraded Nespresso.com website, you may not be able to log in with your old password. Please reset your password by receiving password reset email. 

     
    Click Log In > Forgot your password > Enter your email address to send out a password reset email > Change your password based via a link provided by PW reset email
  • Can I use installment service for credit card payment?

    Thank you for visiting and using the official Nespresso online store. 

     
    In order to provide our customers with appropriate services, the newly designed official Nespresso website is conducting various system tests for the monthly installment payments. 
    We kindly ask for your understanding that the Club Members may only make lump-sum payments; the monthly installment payment will be temporarily suspended until April 2014.
     
    If you wish to continue the purchase by monthly installment payment, please call our Nespresso Coffee Specialists via the Nespresso Club(toll-free, available for 24/7) number below. 
     
    The Nespresso Club number for General Club Members: 080-734-1111  
    The Nespresso Club number for Corporate Club Members: 080-734-1113
     
    You may also directly contact the credit card customer service and request to convert lump-sum to monthly installment payment.
  • How can I order capsules, machines and accessories ?

    Nespresso offers a tailored shopping experience through its Internet site, in exclusive boutiques as well as direct access to Coffee Specialists via the Nespresso Club’s Customer Relationship Centers.


    Enjoy the complete Nespresso experience in one of our Boutiques.

    You can experience the world of Nespresso in around 10 Nespresso Boutiques nationwide.

    Our Boutiques are much more than regular sales outlets. To step inside a Nespresso Boutique is to experience the brand with all of your senses. Here you will discover the skills and tools that enable coffee enthusiasts to create their ultimate coffee experiences at home.

    Find your nearest Nespresso Boutique

    By telephone or fax - connect easily with the Nespresso Club

    - Telephone - call free of charge
    The Customer Relationship Centre offers another way for Club Members to receive personalised services and information.
    Call 080-734-1111  (free of charge)

    - Fax
    Free fax 080-734-1112


    The Nespresso website - the world of coffee at your fingertips

     

    The world of Nespresso is just one click away. The Nespresso website offers you convenient, around the clock ordering and fast delivery as well as insights into the Grands Crus, machines and exclusive events.

    The following questions and answers will guide you through the process of online ordering.

     

  • Do I need to sign in before ordering NESPRESSO products on this website ?

    Yes, online registration and sign in are necessary to purchase Nespresso products online.

    Please note: Before signing in, you can discover and select products, but you will be asked to sign in before adding them to your shopping bag.

    To sign in, you need to have registered to access the Nespresso Club online and have a valid username and password.

    The personal information you gave when registering will be used by default when ordering products online, but you will have the opportunity to change them during the order process. E.g. delivery address.

    > Learn more about registration, signing in and the online Nespresso Club benefits

  • How do I add items to my shopping bag ?

    There are several ways to buy capsules, machines or accessories online.

    Either: Go through the coffee, machine or accessory detail pages and discover the full range of Nespresso products and learn more about your chosen item before placing an order.

    - Use the main menu
    - Select an item or use the selection tool
    - Learn more about the item and add it to your shopping bag


    Or: Use “Quick order” for capsules, machines and accessories allowing you to order products in just a few clicks.
    Please note: You will still be able to visit  the details page for any item by clicking on the corresponding photo displayed in the 'Quick Order' list.

    - Click on the “Order” tab in the top right of your screen
    - Click on the corresponding tabs to switch between capsules, machines and accessories.
    - Use the filters or order directly from the lists

  • How to place an order once I have filled my shopping bag ?

    - Click on the “Shopping bag” icon in the top right corner of your screen

    - Check your order

    - At this point you can still add accessories, capsules or machines, by clicking on the buttons in the bottom left of the page.<
  • How do I complete my delivery information ?

    Check and enter your delivery address
    The delivery address displayed by default is the one you used when registering as a member of the Nespresso Club. You have the option to: 

    - Add information for the delivery company, like an entry code, a door or a floor number or an instruction such as “leave with the concierge”.
    - Edit your delivery address, for example if you have moved house
    - Add another delivery address, for example if you go on holiday or want your order to be delivered to your office.


    Select your delivery method
    Different delivery methods may be available to you. Find out about the delivery methods by clicking on the 'Learn more' buttons.

    - Nespresso delivery conditions are constant, regardless of which channel of the Nespresso Club you use to place your order.
    > > Learn more about Nespresso Delivery method

  • How do I complete my payment details ?

    Check and enter your billing address
    Edit your billing address and/or add further billing addresses.

    Select your payment method for this order
    Different payment methods may be available to you. To learn more about the payment methods available, please click on the “Learn more” buttons.
    Please note: Online payments on nespresso.com is secure and has been certified.
  • How do I complete my order ?

    Confirm your order
    - Check all of your order details are correct
    - Read and approve the Terms & Conditions and Nespresso Privacy Policy by checking the box

    Please note: You can read the Terms & Conditions and the Nespresso Privacy Policy before beginning the online order process.

    > Learn more about the Nespresso Terms and Condition
    > Learn more about the Nespresso Privacy Policy

    Please note: Once you will have clicked on “Place order”; your order will be final and cannot be recalled or modified online. Please be careful to confirm that the details are correct.

    Please make sure your order has been confirmed online and by receipt of email
    - Do not sign out before the confirmed order screen has been displayed

    Please note: You will receive two confirmation emails following your order:
    1. Acknowledgement of order receipt  – indicating your order number.
    2. Order confirmation – containing the full list of ordered items, delivery and billing addresses, total payment amount and details

    If you do not see the order confirmation screen, and/or you have not received your order confirmation email within 24 hours of ordering online, check whether the order is listed in your account.

  • How to track my orders online ?

    - Please make sure that you are signed in
    - Click on "My account" at the top right of the screen or use the main menu access under the Club section
    - Click on the "My orders" square
    - Select the order you want to track, the latest one being displayed in full by default. Please note: Order tracking may be subject to local availability.
    - Click on the “Track my order” button.

    If available, such a link to the shipping provider’s tracking application will appear next to the shipping mode’s logo. Just click on this link to be taken to the provider’s website and learn about the progress of the shipping of your order.

    Please note: If you can not find your order in the list, please contact us.

    > Learn more about the different ways to contact the Nespresso Club.

  • How do I cancel an order ?

    If you wish  to cancel an internet order, please contact the Nespresso Club with you order reference number immediately.

    If the order is processed before you contact the Nespresso Club, you can return the items orderd. Please contact the Nespresso Club for our returns policy.

  • How can I contact the Nespresso Club ?

    By telephone:
    The Nespresso Customer Relationship Centre offer Club Members personalised services and advice.
    Call 080-734-1111(Toll-Free, Within Korea) or +82-2-3277-1398 (International)

    By fax:
    080-734-1112

    > Contact the Nespresso Club
     

  • How can I create a B2B account?

    Only machine purchase process allows you to create a B2B new account. 

    Please register online membership using present club membership number if you are already joined Nespresso club membership. 
    If you do not yet have a Nespresso club membership number, please proceed it to buy a Nespresso B2B machines at first and register Nespresso membership to buy B2B professional capsules.
     
    How to purchase a machine:
    Nespresso Business Solution main home > Machines > Zenius > Add to bag > Proceed account creation by clicking Shopping bag or Quick Order
     
    If you have any questions, please contact the Nespresso Club ( 080-734-1113) and then one of our Coffee Specialists will be able to assist.