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  • Terms of Use

    Nespresso Hellas Website Terms of Use

    Thank you for visiting this website. Please read the Terms and Conditions contained in this document carefully since any use of this website constitutes your acceptance of the Terms and Conditions set out herein. 

    Throughout this site, the terms "we", "us", "our" and "Nespresso" refer to Nespresso Hellas S.A. “You” refers to any person accessing and/or using this website.

    Website Privacy Notice

    Any personal information or material sent to this website are subject to the terms and conditions set out in the Privacy Notice located on this website.  

    Accuracy, completeness and timeliness of information

    Whilst we use all reasonable attempts to ensure the accuracy and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

    Transmission

    Any non-personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Nespresso is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Nespresso use will not violate any third party's rights or otherwise place us in breach of any applicable laws. Nespresso is under no obligation to use the information submitted.

    Intellectual property rights

    All copyright, trademarks and other intellectual property rights in all text, images and other materials on this website are the property of Nespresso or are included with the permission of the relevant owner. 

    You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the trademark notice below appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

    Nespresso Hellas S.A.® Trademark of Société des Produits Nestlé S.A. All rights reserved.

    The trademarks, logos, characters and service marks (collectively "Trademarks") displayed on this website belong to Société des Produits Nestlé S.A. part of the Nestlé Group. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that Nespresso will vigourously enforce its intellectual property rights to the fullest extent of the law.

    Links to other websites

    Links on Nespresso websites may take you outside Nespresso network and systems and Nespresso accepts no responsibility for the content, accuracy or function of these other third party websites. The links are provided in good faith and Nespresso cannot be held responsible for any subsequent change in other third party websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by Nespresso. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.

    Warranties and Disclaimers 

    Your use of this website is at your own and exclusive risk.

    Warranties

    This website is provided to you on an "As Is" and "As Available" basis and, consequently, Nespresso gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability or satisfactory quality and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties, that access to this website will be un-interrupted or error-free or free from viruses, that this website will be secure, that any advice or opinion obtained from Nespresso through this website is accurate or to be relied upon and any representations or warranties thereto are accordingly expressly disclaimed.

    Please note that some jurisdictions may not allow exclusions of implied warranties, so some of these exclusions may not apply to you. Please check your local laws.

    We reserve the right to restrict, suspend or terminate without notice your access to this website or any feature of this website or any feature or part thereof at any time. 

    Liability

    Nespresso and/or any other party involved in the creating, producing or delivering this website on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us.

    Nespresso and/or any other party involved in the creating, producing or delivering this website shall have no responsibility to maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.

    Further, Nespresso shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.

    To the maximum extent permitted by applicable law, you expressly waive all claims against Nespresso, its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.

    Prohibited Activity

    You are prohibited from doing any act that Nespresso in its absolute discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:

    -          Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;

    -          Using this website to defame or libel Nespresso, its employees or other individuals or acting in such a way that brings into disrepute the good name of Nespresso.

    -          Uploading files that contain viruses that may cause damage to the property of Nespresso or the property of other individuals; and

    -          Posting or transmitting to this website any non-authorised material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of Nespresso or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful.

     

    Jurisdiction and governing law

    FOR NATION SPECIFIC WEBSITES

    Nespresso products, materials, offers and information appearing on this website are intended for Greek users and/or customers only. Nespresso makes no representation that the products and the content of this website are appropriate or available in locations other than Greece. Please contact our local distributor to obtain more information about the products availability in your country. The products appearing in this website are only visual representations and as such are not in their real size, packaging colour etc.

    You and Nespresso agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by Greek law and be submitted to the exclusive jurisdiction of the courts of Athens, Greece.

    Legal notice update

    We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

  • Privacy Policy

     

    Privacy Notice

     

    Key Questions and Answers

    Thank you for visiting this website. We hope you enjoy learning more about Nespresso and our products.

    Nespresso respects your right to privacy in the on-line world when you use our websites and communicate electronically with us. We have therefore developed this Privacy Notice to inform you how Nespresso Hellas S.A (“Nestlé”, “we,” or “our”) collects, stores, uses and processes the personal information you provide us through any of the websites operated by Nespresso (“website”, or collectively, “websites”), including the one you are currently visiting.

    By using this website, you are accepting the practices described in this Privacy Notice (including the Nespresso Cookies Policy, please see Question 8 below. If you do not agree to this Privacy Notice or the Nespresso Cookies Policy, please do not use this website. We reserve the right to make changes to this Privacy Notice or the Nespresso Cookies Policy at any time. Any changes will be posted in this Privacy Notice or the Nespresso Cookies Policy and material changes will generally apply only to activities and information collected on a going forward basis. We encourage you to regularly review this Privacy Notice and the Nespresso Cookies Policy to make sure you are aware of any changes and how your information may be used.

    Please be informed that Nespresso Hellas S.A is the Data Controller of any personal information you submit to Nestlé.

     If you have any requests concerning your personal information or any queries with regard to this Privacy Notice please Contact us.

    Children's Privacy Policy

    If you are a parent or legal guardian and are interested in learning about our policy regarding the collection and use of personal information from children under 18, please see Question 11 below. Please be aware, however, that we only collect personal information from children on a very small number of websites operated by Nestlé, specifically those with strong appeal to children under 18 or that knowingly collect personal information from children under 18.

    For a detailed description of our online privacy practices, please click on any of the questions below.

    1. What personal information do we collect from you and how do we collect it? 

    2. How do we keep your personal information secure? 

    3. For what purpose do we use your personal information?

    4. What happens if you refuse to provide your personal information? 

    5. Who do we disclose your personal information to and why? 

    6. How can you access, modify, or make other choices regarding the use of your personal information? 

    7. Which countries will your personal information be sent to and why? 

    8. Tracking Technology – How and why do we use them? 

    9. E-Marketing - What is spamming and what is our position on spam e-mails? 

    10. How long do we keep your personal information? 

    11. What is our policy on collecting data from children using our websites? 

    12. Do we link to other third party websites?   

    13. How can you contact us? 

     

    1. What personal information do we collect from you and how do we collect it?

    To simply browse Nespresso websites, we do not ask you to provide any information. However, if you wish to participate in many of the features and services our websites have to offer, we may ask you to provide certain personal and/or demographic information. Personal information (as used in this Privacy Notice) refers to any information that can be used to personally identify you or contact you online or offline. This may include, for example, your name, postal address, e-mail address, phone number, (“personally identifiable information”) as well as demographic information such as your date of birth, age, gender, habits or preferences when such information is tied to your personally identifiable information (collectively, “personal information”).

    Personal information is only collected with your consent (i.e., if you knowingly provide it to us through one of the many online forms available on our websites) and will usually take the form of:

    ·         Registration or sign-up on a Nespresso website (“general website registration”);

    ·         Sign up for a newsletter that is specific to an event, product, or website and that is not included under general website registration;

    ·         Sweepstakes, contests, or other promotions;

    ·         Surveys and polls;

    ·         Message boards and other interactive activities;

    ·         Purchasing a Nespresso product through one of our online stores;

    ·         E-cards, tell-a-friend, or other one-time use features;

    ·         Feedback, questions, or comments through one of our “Contact” or “Ask the Expert” forms;

    ·         Information submitted in a business capacity (e.g., resumes, media requests, etc.);

    ·         Online recruitment (e.g. apply for job vacancies at Nespresso by posting your CV);

    ·         Signing up a friend to participate in product-specific campaigns; or,

    ·         Any other request that requires the submission of personal information (e.g., consumer panel, product request, “Where to Buy,” etc.).

    Note: depending on the Nespresso website that you are visiting, some or many of the activities listed above may not be available.

    The types and amount of information collected for the features listed above will vary depending on the activity. The requested personal information may include: first and last name, email address, home address, telephone number (work or home), and (for those purchasing products online) credit card information. For some activities, you may be asked to create a username and/or password and/or to provide additional, demographic information, including: (i) your age or date of birth, (ii) gender, (iii) frequency of use, purchase, and consumption of certain Nespresso products and/or other similar products, (iv) facts about your household or lifestyle, and/or, (v) other information relevant to the Nespresso product you’ve purchased or the specific website which you are visiting.

     

     

    2. How do we keep your personal information secure? 

    Nespresso takes all necessary technical and organisational measures to protect the confidentiality and security of your personal information collected from our websites, including sensitive personal information and personal information from children under 18. These efforts include, but are not necessarily limited to: (i) storing your personal information in secure operating environments that are not available to the public and that are only accessible to authorized Nespresso employees, and our agents and contractors; (ii) using industry-standard SSL encryption to protect the security of certain sensitive personal information (such as credit card information, health or patient information) during transmission to our websites, and, (iii) verifying the identities of registered Website users before they can access the personal information we maintain about them. Please also see Question 4 below.

     

    3. For what purposes do we use your personal information?

    Generally, all information collected is used for the purpose provided for which you submitted the information to us or as otherwise identified at the point of collection or in this Privacy Notice. For example, if you sign up or register on a Nespresso website (“general website registration”), the information you provide is used to offer you the benefits and privileges that typically come along with registration. This may include access to and use of exclusive or personalized content or activities on the Nespresso websites (e.g., message boards, upload features, personalized recipe boxes, etc.), participation in special events and promotions (contests, sweepstakes, coupons, etc.), and the ability to receive the communications or marketing material you select at the time of registration or that automatically come with your registration. Similarly, if you contact us via an online contact form or through one of our “Ask the Expert“ features, your information is used to respond to your inquiry or comment, and in some instances, post the answers to your question in anonymous form on the relevant website. And, of course, any credit card information you provide us is used to fulfil and process your online purchases.

    When registering or providing information on Nespresso websites, you may also be given the option (through a check box or otherwise) to have your information used for an activity or service different from the primary activity or service that you are requesting. For example, if you are signing up for a contest or other promotion, you may also be able to sign up for newsletters or alerts from the Website hosting the promotion or from other websites or Nespresso products. If you choose to receive these additional services, we will use your information to provide them to you.

    We may also use your personal and/or demographic information for our internal marketing and demographic studies, so we can constantly improve, personalize, and customize the products and services we provide you and to better meet your needs. This may include occasionally combining, updating, or otherwise enhancing the personal information collected through a Nespresso Website with data we receive from outside records or third parties.

    Generally, we retain your personal information for as long as your account is active or as needed to provide you the services requested. Of course, if you request that we no longer use your personal information to provide you services (e.g., opt-out of receiving email) or would like to cancel your membership or account, please Contact usPlease note that your personal information will be retained for a reasonable period of time and as necessary to comply with our legal and regulatory obligations, resolve disputes, enforce our agreements, and similar records management purposes.

    The following provides additional information about certain features on Nespresso Websites:

    ·         Newsletters and Email

    If you provide us your email address and/or mailing address (whether as part of our general website registration or for a specific newsletter or communication), the contact information you provide will be used to send you the requested newsletter, communication, or literature. In addition, you may receive communications introducing you to other Nespresso brands or websites. These materials may come in the form of regular mail or email, depending on the Website you register on and the information you provide during registration.

    We may also use your email address to send you transactional or administrative communications (e.g., confirmation email when you purchase a product online or when you sign up for, or unsubscribe from, a specific registration or activity), as well as certain service-related announcements (e.g., notices about updates to our Privacy Notice, discontinued features or programs on our Websites, changes to our online services or technical support policies, or other related changes). Collectively, these types of communications are referred to in this Privacy Notice as “Administrative Communications.”

    ·         Sweepstakes, Contests, and Promotions

    To enter an online sweepstakes, contest, or other promotion (collectively, “Promotions”), you may be required to first register on a Nespresso website. The information collected as part of a Promotion is used to determine your eligibility, notify you whether you are a winner, and/or fulfill and deliver prizes. If you are a winner, certain information about you (such as your name and picture) may get posted to the relevant Nespresso Website. If children under 18 are allowed to participate in a Promotion, we first obtain parental consent, if required.

    For more information about Promotions, please see the official rules or details posted with the specific Promotion.

    ·         Surveys and Polls

    There are two types of surveys or polls that may be conducted on Nespresso websites. One is where purely demographic or survey information (e.g., age, gender, household information, and other interests, etc.) is requested and the information is not linked to any personal information about you. In other cases (such as during account registration), we may collect this same information and combine it with your personal information. If children under 18 are allowed to participate in surveys or polls that collect or are linked to personal information, a parent’s prior verifiable consent will be obtained.

    ·         Message boards and other interactive features

    We may provide interactive features that allow you to post or publish messages, stories, pictures, or artwork on our Websites. Although we strive to protect those who use and participate in these activities, we encourage you to be wary of giving out personal information or images about yourself in public areas such as on a message board or other online community-type feature. Such information can be collected and used by people you don't know. As such, we cannot guarantee the security and privacy of, and are not responsible for, any information you post in these areas. Your use of these features is at your own risk. To request removal of your personal information from our blog or community forum, please Contact Us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

    Please note that if we choose to post a picture or message that you provide us through one of these features, we may post, along with the picture or message, certain information about you, such as your username, first name, first initial of your last name, and/or city and state of residence.

    ·         Purchasing Nespresso products online

    Some of our websites may allow you to purchase Nespresso products through an online store operated by us or by a vendor on our behalf (“Nespresso Online Store”), while some of our websites may provide links to, unaffiliated companies that are not under control of Nespresso through either direct or indirect ownership (“third party”, or collectively, “third parties”), websites that sell Nespresso products. If you are purchasing a product through a Nespresso Online Store, you will be asked to provide your credit card information, including credit card number and billing and shipping addresses, as well as other basic contact information (e.g., phone, email address). This information is used to fulfill your purchase and confirm your order.

    If the online store you are visiting is operated by a third party, we may provide you a direct link to the third party store for your convenience. Please note, however, that these websites are not operated by us and are therefore not covered by this Privacy Policy. We are selective in who we choose to partner with to sell Nespresso products online and only work with online retailers who (like ourselves) use industry-standard encryption when collecting and processing orders through their websites. This helps prevent unauthorized electronic access to your personal information, such as your credit card number. We encourage you to read the privacy policy of the online store you are visiting before sharing any personal information such as your credit card number.

    ·         E-cards, tell-a-friend, and other one-time use features

    Personal information requested for an e-card, tell-a-friend or other referral feature, or other one-time use features (typically, names and email addresses) is used on a one-time basis (e.g., to send the communication) and is not further retained by us. If these kinds of features are made available to children under 18, they are designed in a way that prior parental consent is required.

    ·         Business-related information

    Please be advised that in some areas of our Websites, you may be able to submit information about yourself or the company you represent in a business capacity. These areas may include a career section where you can submit a resume or job application online or a section or contact form to handle media requests. Although any personal information gathered in this context is used exclusively for its intended purpose (e.g., a resume will be used for the job application process only), such information is not otherwise subject to the terms of this Privacy Policy.

    4. What happens if you refuse to provide your personal information?

    If you choose not to submit any personal information when requested, you may not be able to participate in certain activities and personalized features on our Websites and may limit the services and special offers we can provide you. For example, if you refuse to share your email address, you will not be able to receive any of our newsletters or otherwise register on our Websites. If you refuse to provide your credit card number, you will not be able to purchase products at a Nespresso Online Store. However, to simply browse our Websites and learn more about our products, you do not need to give us any personal information.

     

    5. Who do we disclose your personal information to and why?

    Nespresso will never share your personal information with any third party that intends to use it for direct marketing purposes unless we have specifically informed you and you have given us specific permission to do this.

    Nespresso may share your personal information with its subsidiary companies, companies in which Nespresso has control through either direct or indirect ownership (collectively “Nespresso Group”). Nespresso may also share your personal information with third parties, but only in the following circumstances:

    Service Providers, Agents and Contractors

    We may use third parties, like service providers, agents or contractors to provide support for the internal operations of our Website and to assist us with administering the website or the various functions, programs and promotions available on it. Some of these third parties may be located outside the country where you accessed this website. For instance, our main service provider for website hosting is located in the United States and the United Kingdom (please also see Question 7 below). These third parties and its employees may come into contact with your personal information in the course of providing their services to us.  Any such third party must at all times provide the same levels of security for your personal information as Nespresso and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Nestlé.

    Partners and Joint Promotions

    From time to time, we may run a joint or co-sponsored program or promotion on our Website with another company, organization, or other reputable third party; and, as part of this event, collect and process personal information. If your personal information is being collected by (or is shared with) a company other than Nespresso as part of such promotion, we will let you know this at the time your personal information is collected. Periodically, we may run a promotion on our website that features the products or services of another company and will give you the opportunity to opt in to receive information directly from that third party company. If any of these promotions is made available to children under 18, we will first obtain verifiable consent from the parent before sharing the child’s personal information.

    When doing any promotion involving another company, we may provide a separate link to that company's privacy policy and we encourage you to read it before you share any personal information, as we cannot guarantee they adhere to the same privacy practices. If you do not want your information to be collected by or shared with a company other than ours, you can always choose not to opt in or participate in these events at the time the personal information is collected/requested.

     

    Legal and Business Transfers 

    We may also disclose your personal information if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Nestlé, its customers, or the public.

    In the event of a merger or acquisition of all or part of Nespresso by another company, or in the event that Nespresso were to sell or dispose of all or a part of the Nespresso business, the acquirer would have access to the information maintained by that Nespresso business, which could include personal information, subject to applicable law. Similarly, personal information may be transferred as part of a corporate reorganization, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law.

    Aggregate Information

    We may share aggregated demographic or survey information with third parties, but this information is in anonymous form and does not contain any personal information. The aggregate information that we share may include anonymous information that is captured through the use of cookies and other similar tracking technology, as explained in the Question 8 below.

     

    6. How can you access, modify, or make other choices regarding the use of your personal information?

    The following outlines the choices you have with respect to the collection and use of your personal information by us.

    1.      You always have the option not to share any of your personal information with us. However, if you choose this option, you will be limited in the activities and features we can provide you, as mentioned in Question 4 above.

    2.      If you do not want to receive newsletters, announcements, or other communications and/or services from a Nespresso website or brand, please do not opt-in for those communications or services at the time of registration. If you have opted-in and, at a later time, wish to opt-out, please visit the appropriate ["Update Profile"] section(s) on our website and amend your preferences.

    3.      Along with every e-mail marketing communication sent to you, we provide you the opportunity to discontinue receiving future marketing communications (i.e., unsubscribe). Simply follow the unsubscribe process or directions provided in the email.

    4.      You can always review or update any personal information that we may have collected about you for our general website registration. To do this, please visit the appropriate "Update Profile" section(s) on our website (if available).

    If any of the mechanisms set forth above is not available or you wish to make a different request, please Contact Us.

    In addition,  if you participated in a promotion or program that involved a third party and, as part of that promotion, you agreed to receive future communications directly from that third party, you will need to contact the third party directly to opt-out from such communications. This process may be outlined in the third party’s privacy policy.

     

    7. Which countries will your personal information be sent to and why?

    Nespresso is a global company and your personal information may be transferred across international borders. It may be transferred to countries that have different levels of data protection laws to the country from where you submitted your personal information. Your personal information may also be transferred between different companies of the Nespresso Group located in different countries. Nespresso takes the appropriate measures to maintain security of the personal information both during transit and at the receiving location.

    The server that makes this website available may be located outside the country from which you have accessed this website. Our main hosting provider for most Nespresso websites is based in the United States and the United Kingdom. This provider is bound by a contract that ensures a high standard of privacy protection and requires (amongst other provisions) that it act only on Nespresso instructions and implements all technical measures necessary on an ongoing basis to keep your personal information secure.

     

     

    8. Tracking Technology – How and why do we use them?

    Nespresso does make use of tracking technologies (“Cookies”, “IP Addresses”, Log Files”, “Web Beacons”) to gather certain information such as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of improving the use and functionality of our websites and to better understand how visitors use our websites and the tools and services offered on it. Tracking technologies help us tailor our websites to your personal needs.

    Cookies

    We use Cookies to improve the use and functionality of our websites and to better understand how visitors use our websites and the tools and services offered on it. The storage of Cookies on your computer provides an easy and convenient way for us to personalize or enhance your experience on our websites and to make your next visit more enjoyable.

    If you like to learn more about Nestlé’s policy on Cookies and your rights, please visit the Nespresso Cookies Policy.

    IP Addresses

    We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain website safety and security, (iii) restrict access to our websites to certain users, and, (iv) better understand how our websites are utilized. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

    Log Files

    We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal marketing and demographic studies, so we can constantly improve and customize the online services we provide you. Log files are used internally only, and are not associated with any particular user.

    Web Beacons

    We may use web beacons (or clear GIFs) on our websites or include them in the e-mail messages we send you. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include some of the information described in the IP Address section directly above, as well as information about how a user responds to an email campaign (e.g., the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

     

    9. E Marketing - What is spamming and what is our position on spam e-mails?

    Spamming is where unsolicited e-mails are sent to you containing advertisements or marketing related materials without your consent.

    We do NOT send spam e-mails. We use an anti-spam tool to protect our employees from spamming. Sending e-mails without consent is illegal in many countries. We will not use your personal information (including your e-mail address) for direct marketing or follow-up communications unless you give us your EXPRESS permission. This is called "OPT-IN" consent.

    Also, we do not share your personal information with any third party who will use your personal information for spam mails.

    Nespresso websites give you the opportunity to receive marketing information by e-mail. Every e-mail sent by Nespresso will give you the opportunity at any time to stop receiving marketing e-mails

    If for some reason you believe you have received spam e-mail from a Nespresso Group company please Contact Us immediately. 

     

    10. How long do we keep your personal information?

    We may store the personal information that you send to us via this website in our databases such as our Customer Relationship Marketing database. Your personal information will be kept by the Nespresso Group only for as long as it is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using Nespresso services or stop using this website. After this period, your personal information will be deleted from all systems in the Nespresso Group.

    We remind you that we have a right to have your personal information deleted at any time. Please see Question 6 above.

     

    11. What is our policy on collecting data from children using our websites?

    We recognize the importance of safeguarding the privacy of children on the Internet and that information collected from children under 18 (“children” or “child”) requires special handling. As such, we have developed the following policy for the online collection, use, and disclosure of personal information from children. We recommend that parents explore our websites with their children and that they remind their children to check with a parent before providing any personal information about themselves.

    The majority of the websites operated by Nespresso S.A. are not geared toward children and do not knowingly request or collect personal information from children under 18. On some of our websites that may appeal to people of all ages, we may take steps to ensure that those who wish to register or submit personal information meet certain age requirements before they can do so.

    The following is a description of our practices for the few websites that may appeal to or collect information from children under 18.

    Collection of Children’s Information

    Anonymous or Non-Personal Information

    Children can generally surf our websites, view content, and play games without providing any personal information such as name or email address. On some websites, children may be asked to provide anonymous or non-personal information (such as username, password, first name, and city and state of residence) in order to gain access to personalized features or features that allow children to keep track of high-score games, store favorites, personalize web pages, or perform other similar activities. When only anonymous information is required for registration, we may allow children to use their birthday (month and day only) for their password. This helps the child remember his/her password more easily.

    Personal Information

    If there is a website that collects personal information from children (such as in the case of certain newsletters, competitions, contests/sweepstakes, and other similar events), the information collected may include the child’s name and email address and the parent’s name and email address, in addition to other information that is mechanical or necessary to provide the feature or service being requested (e.g., month and day of birth for a birthday card). Typically, this information will only be stored and used on a continual basis if we have first received prior verifiable consent from a parent or legal guardian (“parent”). The mechanism used to obtain the parent’s consent may differ depending on the information required for the activity and the intended uses of such information. For example, if a child signs up for a newsletter or other registration feature on our website, we may send a notice to the parent via email, and depending on the feature, either tell the parent how to opt out their child from the activity or provide their approval. If a parent then provides the necessary approval, we may follow up with a confirmation email. If, instead, the parent opts out their child or chooses not to authorize the activity or registration, any information that might have already been provided by the child is deleted. In other instances such as when a child participates in (i) a contest and wins a prize, or (ii) an activity that involves the possible publication of a child’s personal information or story on a website, we may require more reliable forms of consent such as a parent’s written consent. In addition, where applicable, parents will be given the opportunity to consent to the collection and use of their child’s personal information by us, without also agreeing to the disclosure of that personal information to third parties.

    Under all circumstances, we will only collect personal information about a child if we have received the parental consent. We will also limit the personal information collected to that which is reasonably necessary for a child to participate in a specific feature. This means that if we don’t need a specific piece of personal information about your child (such as phone number) to allow your child to sign up for and receive a newsletter, we simply won’t ask for it. To read more about the steps we take to protect the confidentiality and security of children's personal information, please see our section on security above.

    We do not collect any personal information about a child through the use of passive collection mechanisms such as cookies; however, information contained in a cookie may be linked to a child’s personal information. For more information on how we use cookies and other tracking technologies, please see the relevant section above.

    Use of Children’s Personal Information

    Once collected, a child’s personal information is only used for the purpose for which the information was originally collected and that the parent has consented to (where consent is required). For example, if a child signs up for (and the parent authorizes) an electronic newsletter or announcement, the child’s email address is used to deliver the requested announcement.

    Parental Access/Control

    If you are a parent that has given us permission to collect and store your child's personal information, you can do the following at any time:

    1.      Review your child's personal information by visiting the appropriate parental approval/review page. A link to this page will be available in the notice(s) we sent you when we originally requested and obtained your consent.

    2.      Discontinue further use or collection of your child's personal information (i.e., unsubscribe). To do so, please visit the unsubscribe page available on the website where your child registered or follow the unsubscribe process or directions provided in the newsletter or email sent to your child’s email account.

    3.      Request that we delete your child’s personal information by following the procedures in #2 above. Unsubscribing your child will delete his/her personal information from our records.

    If any of the options set forth above are not available or you wish to make a different request, please either: (i) refer to the documentation provided to you when you gave your consent; or, (ii) Contact us. Please be sure to have the following information ready for verification purposes: your child’s name and email address, your name and email address, and the name of the website at which your child registered.

    If you permit your child to register on a website or participate in other website activities available to children under 18, your child may also have the ability to review, modify, or delete his/her personal information associated with such registration or activity. This may include the ability to unsubscribe himself/herself from a feature that you’ve consented to.

     

    12. Do we link to other third party websites?

    We may link this website to other companies or organizations websites (collectively, “third party sites”. This Privacy Notice does not apply to such third party sites as those sites are outside our control. If you access third party sites using the links provided, the operators of these websites may collect your personal information. Please ensure that you are satisfied with the Privacy Policies of these third party sites before you submit any personal information. We try, as far as we can, to ensure that all third party linked sites have equivalent measures for protection of your personal information, but we cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these third party sites.

     

    13. How can you contact us?

    If you have any questions, complaints, or comments regarding this Privacy Policy or our information collection practices, please contact us by writing to Nespresso Hellas, Agiou Thoma 27, 15124 Marousi or by calling the Nespresso Club at 2106771300

  • Conditions of Sale

    NESPRESSO Hellas Conditions of Sales

    1.Definitions

    Where the following terms appear in these present terms and conditions:

    “Products” means the products sold by Nespresso.

    “Nespresso” means the company bearing the name «NESPRESSO HELLAS SOCIETE

    ANONYME COFFE SYSTEMS AND PRODUCTS», a subsidiary of NESTLE NESPRESSO S.A., having its registered office in Marousi Attica,at the address 25, Ag. Thoma str.«Services» means the Services provided by Nespresso to its clients.

    2. Essential conditions

    The present general terms: (a) govern all orders and purchases made to Nepsresso, in any means whatsoever. In particular for purchases made on the internet, kindly refer to our site for further specific provisions, (b) apply to your participation as member of the Club Nespresso and the provision of Products and Services, (γ) may be modified by Nespresso at

    any time by sending a notice to you or by posting an announcement in the pages that apply to Greece on the website www.Nespresso.com.

    3. Orders

    3.1. You may place your orders for Products and Services in the following manners:

    (a) by filling in the order form and sending it by normal mail to the address (of the Company): 27, Ag. Thoma str. Marousi, 151 24, Athens.

    (b) by filling in the order form and sending it by fax at the number: 210 67 71301(c) by telephone at the numbers: 800 11 71 300 (free of charge) or 210 67 71 300.

    (d) through the Internet and more in particular on the website www.Nespresso.com.

    (e) by visiting a Nespresso boutique, i.e.:

    168, Kifisias Avenue, Ν. Psyhico, 115 25, Athens or 13-15, Patriarhou Ioakim, Kolonaki, 106 75, Athens or 11, Levidou str. Kifisia or Mitropoleos 36 & Ploutarchou Thessaloniki (Mondays and Wednesdays from 09:00 to 19:00, Tuesdays-Thursdays – Fridays from 09:00 to 21:00 and Saturdays from 09:00 to 17:00)

    3.2. The minimum coffee packaging contains 10 capsules.

    3.3. With regard to orders not placed at retail stores, each order must refer to minimum quantity of 50 capsules or to a minimum value of 20 euro and may include any combination of tens of capsules.

    3.4. All orders are subject to the limitations of stock availability. Nespresso shall inform customers as soon as possible for any rupture of stock.

    3.5. Nespresso reserves the right to refuse orders, in total or in part, or to request and advance payment of the order value, in case low creditworthiness of the candidate buyer is detected.

    4. Delivery and acceptance (of delivery)

    4.1. Nespresso shall make every effort to provide the Products and Services at the address stated in your order, within one (1) day for addresses within the region of Attica and two (2) working days for addresses in the rest of the Greek territory. If, due to a particular reason or force majeure, the aforementioned desired delivery times cannot be met, you will be informed in a timely manner.

    4.2. If you wish the delivery of Products or Services to be made in a different way than the one provided for by Nespresso, you must communicate such request to Nespresso and if accepted, you shall incur all relative expenses.

    4.3. Ownership of the Products and any risk involved is transferred to you at the time you receive them.

    5. Returns

    5.1. You have the right to return any merchandise that does not suit you within 30 days following the acceptance of delivery.

    5.2. Nespresso accepts only returns of merchandise brand new and in their original condition and packaging, accompanied by the relative invoices. In such conditions, Nespresso will reimburse the amount paid for the returned products within 30 days after the reception of said products. Any postage expenses involved for the return of the money shall be at your charge.

    5.3. You are responsible for verifying the quantity and quality of the merchandise upon delivery and in case of defective merchandise, you must inform Nespresso accordingly within 30 days after the reception of the merchandise. If the product that you have purchased is indeed defective, Nespresso may repair or replace it or reimburse you, in accordance with your legal rights. If you do not inform Nespresso within the aforementioned 30-day deadline, the order is regarded as accepted.

    5.4. More in particular, Nespresso machines are covered by a legal 2-year warranty by their constructors, in accordance to the special terms and conditions stated in the documents accompanying the machines. For any issue that may arise in respect of the functioning, maintenance and after-sales service of your Nespresso machine, we kindly ask you to contact Nespresso at the following numbers: 800 11 71 300 (free phone or 210 67 71 300 (24/7).

    5.5. When returns are properly completed, Nespresso shall replace the merchandise returned, if they are proven defective, or reimburse the price paid, within a maximum of 30days upon the reception of the returned merchandise.

    6. Product prices and modes of payment

    6.1. Nespresso may change the prices of the Products and Services by notifying consumers in the most convenient means.

    6.2. You will pay the price of the Product and Services that is applicable at the time that the order is placed.

    6.3. Prices are inclusive of VAT but not transportation expenses.

    6.4. Transportation expenses amount to 4 euro per delivery. For orders of more than 150 capsules or having a value higher than 60 euro, delivery if free of charge.

    6.5. The invoiced value shall be paid in cash upon delivery of the Products or provision of Services, regardless of the means in which the order was placed (unless credit has been agreed).

    6.6. Payment by means of post dated bank cheques is not accepted.

    6.7. If the address for the delivery of the products is different than the one mentioned on the invoices, then the invoiced priced must be paid prior to delivery.

    7. Participation at the Club Nespresso

    7.1. When Nespresso receives your coffee order, you automatically become a member of the Nespresso Club.

    7.2. Your Nespresso Club Member number is stated in the first invoice that you will receive. In order to serve you better, please keep this number at hand for all your future orders.

    7.3. Your participation to the Nespresso Club gives you the right to benefit from special Services proposed, such as receiving information on new products and services offered by our company, participating to competitions, being informed on offers and other advantageous services.

    7.4. Your membership to the Nespresso Club cannot be transferred to a third party.

    7.5. It is your responsibility to ensure that the contact details your provide to the Nespresso Club remain up to date.

    8. Liability

    8.1. With regard to Products and Services, Nespresso's only liability is limited as expressly stated in the present Conditions of Sales. To the extent permissible by law, all other liability is excluded.

    8.2. Nespresso has no responsibility (whether contractual or non contractual or other) for any direct, special, consequential or indirect damage or tort, including loss of income, that may result from the sales described herein.

    9. Personal Data Protection

    Nespresso does not disclose any of your personal data and strictly abides by relative laws on personal data protection. Our company’s policy on personal data protection has beenposted on our website www.Nespresso.com.

    10. Applicable law

    These terms and conditions are governed by and must be construed in accordance with the laws of Greece. The Courts of Athens have exclusive jurisdiction forsolving any disputes that may arise between you and Nespresso.

  • Nespresso Cookies Policy

    Nespresso Cookies Policy

     

    What are Cookies?

     

    Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the web site.

     

    How and why do we use Cookies?

     

    We use Cookies to improve the use and functionality of our websites and to better understand how visitors use our websites and the tools and services offered on it. The storage of Cookies on your computer provides an easy and convenient way for us to personalize or enhance your experience on our websites and to make your next visit more enjoyable. We do not use Cookies to collect personal information such as your name; however, we may link

    information contained in a Cookie to personal information collected from you by other means

    (e.g., general website registration).

     

    How can I change my Cook ie settings?

     

    You can at any time make changes to your Cookie settings (e.g. to alert you when Cookies are being sent to your computer) by clicking the below link. If you do so, please be aware that

    you may not be able to register on our websites or use other features that require registration

    or the collection of informatio n.

      

    Any changes to your Cookie settings for this website will be saved until you decide to make additional changes, in case you have changed your mind. Note that you can access this page and link at any time by clicking "Cookies Policy" in the footer of this website.

     

    What types of Cookies are used?

     

    When you visit this website, the following types of Cookies are used.

     

    Necessary Cookies

     

    These are Cookies that are strictly necessary for the operation of a website.  Without these cookies, this website wont work properly.  Accordingly, we are not asking you for your specific consent for those Cookies. For all other Cookies your consent is required.

     

    Functional Cookies

     

    These are Cookies which are set up to improve the functionality of the website. For example, Cookies that remember the content you previously viewed on this website or the email address and password you provided when registering during an earlier visit to this website. Cookies may also remember items you have previously placed in your shopping cart while

    visiting a Nespresso O nline Store. Using Functional Cookies, therefore, may allow us to serve you content tailored to your interests and save you t he time of having to re-register or re-enter information when you re-visit this website or try to access certain member-only sections. O n some websites, Cookies enable us to store your favorite recipes, activities, points or high scores. We may also use Cookies to lockout underage users from certain activities.

     

    First Party Cookies

     

    These are Cookies which are set by this website and can only be read by this site.

     

    Third Party Cookies

     

    These are Cookies which are set by third parties we use for different services (for example, website analytics or advertising).

     

    Flash Cookies

     

    We are also using F lash Cookies, to store your preferences such as volume control or high game score, or display content based upon what you view on our website to personalize your visit. Third parties, with whom we partner to provide certain features on our websites such as games and promotions, use F lash Cookies to collect and store non-personal information.

     

    Flash Cookies are different from Session or Persistent Cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove F lash Cookies. To learn how to manage privacy and storage settings for F lash Cookies please click here:

     

    http ://www. ma cro med ia.co m/suppo rt/doc ume ntatio n/e n/flashp la ye r/he lp/settings_ ma na ger. htl#117118

     

    List of Cookies used on this Website (Please note that the following list of cookies only includes examples of cookies that may be used on Nespresso websites)

     

    The following tables categorise and describe the various Cookies used on this website: Necessary Cookies (no consent required)

     

     

    Name

     

    Purpose

     

     

     

     

    ASP.NET_Sessionid

     

    Nespresso websites use a specific Cookie which is important f or the proper     functi on     of     thei r     supporting     software     (ASP.NET): SP.NET_SessionId.  This  Cookie  is  used  for  the  gene ration  of  an anonymous session identifier (session ID) for the user. As a result, the system itself can recognize the user individually and uniquely, separat fro an other   visito o th we bsit pages This information is neither used nor stored outside Nespresso systems. It is  temporarily  maintained  for the ti me  the  user accesses  account webpages  and othe r pages  which require unique and safe access. Without this Cookie, the above mentioned access would not be safe;


     

    Name

    Purpose

     

     

    hence it is an important element.

    Cookies (no consent required)

     

     

    Name

     

    Purpose

     

    VisitorGUID

     

    It is the Cookie required by the VENDD platform to uniquely specify each website visitor and match the corresponding profile with several dynamic elements such as the shopping cart.

     First Party Cookies (consent required)

     

     

    Name

     

    Purpose

     

    Google analytics

    (    utma,

    utmb,     utmc,

        utmz)

     

    These Cookies are used to collect information regarding the type and nature of visits made to our website. We use this information to produce reports and help improve the overall website. The Cookies collect information anonymously, including the number of website visitors, the website from which the visitors switched to our website as well as the visited webpages.

      

    Functional Cookies (no consent required)

     

     

    Name

     

    Purpose

     

    paymentType

     

    This is the Cookie used by the C heckout in order to identify the payment type the customer has chosen.

     

    Legal Notice Update

     

    We reserve the right to make any changes and corrections to this policy. P lease refer to this page from time to time to review these and new additional information.

     

    Nespresso Hellas. All rights reserved.

     

  • Company Registration

    Nespresso Hellas S.A
    VAT number: EL 997669880
    27, Agiou Thoma street, 15124, Maroussi, Athens, Greece