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Legal

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  • Terms of use

    Thank you for visiting this website. We urge you to read this document carefully every time that you access the website to check for any changes and to leave if you do not agree with said changes, as use of this website implies express consent and accepting of this Legal Notice in the published version at the time the user accesses said website.

    This Legal notice is complemented by: (i) any Specific Conditional that may be applied to any or all specific services of the website and which will be understood to have been accepted by the simple use of said services; (ii) Cookies; and (iii) the Privacy Policy.

    Property of the website and definition of terms

    This Legal notice presents the general terms and conditions that govern the access and use of the website (http://www.nespresso.com), belonging to the “Nestlé España, S.A.” company (hereafter “Nestlé”), registered at Avinguda dels Païssos Catalans number 25-51, 08950, Esplugues de Llobregat, Barcelona, registered in Barcelona, in book 760, section 2ª, volume 1308, sheet 231, page 13973, with Tax Identification number A-0805449, telephone number 93 480 51 00, customer service number 902 112 113 and email address  info@es.nestle.com.

    The terms “we”, “our”, "Nestlé" and “Nestlé Group" refer to Nestlé S.A. and any of its affiliated companies or entities, as appropriate to the context of Nestlé. “You” refers to any person accessing and/or using this website.

    Website Integrity

    This Website is available freely on an “As Is” and “As Available” basis. We reserve the right to restrict, suspend or terminate without notice access to this website or any feature of this website or any feature or part thereof at any time. We also reserve the right to freely remove any content found therein.

    Our Property Rights on this Website

    All copyright and other intellectual property rights in the design, text, images and other materials on this website are the property of the Nestlé Group and are duly protected.

    You are permitted to browse this website, reproduce texts by way of printing, downloading texts, photographs or videos to a hard drive or for the purpose of distributing it to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the above trademark notice appears. No reproduction of or hyperlink to all or any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website without the prior express written consent of Nestlé.

    All copyright, logos, characters and service marks on this website are property of Société des Produits Nestlé S.A., a part o the Nestlé Group. In no case does the content of this website imply any license or right to use any trademark displayed on the website. The use of such trademarks except as specified under the Terms and Conditions is strictly prohibited and violators will be prosecuted.

    Rights and responsibilities and rights of your content

    Nestlé is under no obligation to publish or use opinions or material submitted, and in the case of accepting said material is free to eliminate it at any time with no prior notice.

    Any content submitted for publication on this website (including images, texts, questions, comments, suggestions or the like) can be used in the terms permitted by the applicable laws, which in some cases means it is possible that we ask you to sign and send us an assignment of rights in order to publish specific content in a non-Internet context.

    By submitting information, you are guaranteeing that you own the content submitted and that you have obtained the consent of any other person or persons who might appear in said content, thereby giving you commercial rights (including, but not limited to, reproduction, distribution, transformation, translation, exhibition, modification and public communications) on the Internet, and that these rights can be sublicensed to Nestlé. By submitting said content you give Nestlé non-exclusive, worldwide commercial copyright for the maximum legal time limit, with the right to use the content on this website or any other website belonging to the Nestlé Group.

    Nestlé España S.A. shall have no liability or responsibility for the consequences that might affect the user, his or her family, friends, or third parties resulting from the voluntary, consented  accepting of the exhibition by part of the user of photographs or images and those of their families, including the distribution and exhibition of said images or photographs by Nestlé or third parties, or for the reproduction, including on other websites, blogs, social networks or any other media or digital operating system or not, on line or not, given that the publication of comments, posting photographs, images or text and the distribution thereof by third parties through this website are voluntary and freely given and, in general unsolicited, and are done with the knowledge that each user is the owner of and is responsible for what he or she publishes and that this information is transmitted freely and of his or her own accord. Nestlé will act immediately before any report or suspicion of any intellectual property rights infringement or violation of the privacy of any people who appear involuntarily on the website or against anything that might be considered inappropriate, and will eliminate said material immediately. The publication, exhibition or visualization of photographs, images and text is not a guarantee of confidentiality, nor of the right to privacy given that the user has made a conscious, voluntary choice to publish them, and that they will be accessible to any person who visits the website and it will be understood that the user has provided consent regarding a non-exclusive, transferable license with the possibility of being given out to third parties to be used

    In addition to the prior warning, no text, graphic, photograph, video, etc. that in general is considered to infringe upon morals, ethics, good taste or decorum should be posted on our website.

    You are prohibited from sending content or doing any act (such as inverse engineering or hacking) which Nestlé Group judges to be inappropriate or which is prohibited by any laws applicable to this website. Nestlé will submit any and all material and evidence which is suspected of failing to comply with the current legislation to the proper authorities and will actively help in the pursuit of the offender, including but not limited to the following:

    ·          Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;

    ·          Using this website to defame or libel the Nestlé Group, its employees or other individuals or acting in such a way that brings into disrepute the good name of the Nestlé Group;

    ·          Uploading files that contain viruses that may cause damage to the property of the Nestlé Group or the property of other individuals; and

    ·          Posting or transmitting to this website any non–authorised material including but not limited to any and all material that we adjudge might cause annoyance or be detrimental to, or is in violation of Nestlé Group or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful.

    Links to other websites

    It is possible that there are links on the Nestlé Group websites that may take you outside the Nestlé Group network and systems. The links are provided in good faith and the Nestlé Group cannot be held responsible for any subsequent changes in third party websites to which a link is provided. We highly recommend that you make yourself aware of and read carefully the legal and privacy notices of all other websites that you visit.

    Cookies

    The policy of Nestlé Group on the use of cookies is set out in the Cookies Policy document.

    Territorial Limitation

    The material and information related to Nestlé Group appearing on this website is intended for Spain users only. The Nestlé Group makes no representation that the products and the content of this website are available in locations other than Spain. 

    Copyright © NESPRESSO. S.A. 2013.

  • Privacy Policy

    PRIVACY POLICY

    Nestlé Nespresso S.A. ("Nespresso"), which includes Nespresso's affiliated companies, is aware that you may wish to be informed about how your personally identifying data and information, such as name, address, telephone/fax numbers or e-mail address etc ("Data") that you may provide to Nespresso, are treated. Accordingly, we have developed this Privacy Policy ("Policy") to explain our use of your Data as well as all our reasonable precautions to keep your Data confidential and secure.

    By ordering our products and using our services, you are consenting to the Data collection and use practices described in this Policy, as modified from time to time by us. We reserve the right to modify our Policy and invite you to consult this Policy from time to time in order to familiarize yourself with any changes, We will post any new Policy on our websites, changing the date in the last paragraph of such Policy. The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.

    1. PLEDGE ON PRIVACY

    Nespresso does not collect and process Data except when voluntarily provided by you. We ensure compliance by our staff with strict standards of security and confidentiality and in processing your Data we pledge to fully comply with internationally recognized standards of privacy protection.

    2. INTENDED USE OF DATA

    Nespresso collects and processes Data only for specific and limited purposes which we inform you about when you wish to use certain services. For example, we may collect and use Data to provide you with our products or services, to bill you for products or services you request, to verify your credit, to market products and services we believe might be of interest to you, to process your job application, to receive news releases, or to communicate with you. In addition, we may use your Data to evaluate the effectiveness of and improve our services to our visitors and customers, for our own internal statistics to evaluate customer interests as well as purchasing and other trends among customers and to better determine product development and marketing strategies. By submitting your Data, you expressly consent to such use. Nespresso keeps your Data only for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or document retention requirements. Most of our services do not require any form of registration, thereby allowing you to visit our websites, boutiques and bars without telling us who you are. However, some services may require registration. When you register with us, you may need to complete certain fields (some are required, some are optional) as well as to chose a user name and password. In these situations, if you chose to withhold any Data requested by us, it may not be possible for you to gain access to certain parts of our websites and for us to respond to your queries.

    3. NON DISCLOSURE OF INFORMATION

    Nespresso shall never sell, rent, share or otherwise distribute or make available your Data to third parties outside of the Nespresso group of companies, except when required to do so for legal or regulatory purposes. However, Data may occasionally be transferred to third parties, who act for or on behalf of Nespresso, for further processing in accordance with the purposes for which your Data were originally collected. When disclosure of Data to third parties is likely or necessary for whatever reason, Nespresso shall ensure that such third parties provide the same level of protection as Nespresso, and shall contractually require them to process Data transferred only for the purposes authorized by you and on a confidential and secure basis.

    4. RIGHT OF ACCESS

    You have the right to access and update your Data or to require their deletion. We endeavor to ensure that your Data are up to date, accurate and complete. If you wish to access, correct or delete your Data held by us, please contact Nespresso at the following addresses: click here.

    5. SECURITY / CONFIDENTIALITY

    We undertake to take all reasonable steps in order not to allow your Data to be seen by third parties other than those who act for or on behalf of Nespresso and have agreed to treat your Data confidential and secure. Access to Data is restricted to those of our employees on a need to know basis and who have been trained to observe strict standards of confidentiality in handling your Data. To ensure the security and confidentiality of Data that Nespresso collects online, we use data networks protected, inter alia, by industry standard firewalls and password protection. Although we have tried to create secure, reliable and trustworthy websites for our visitors, please be aware that the Internet is generally not regarded as a complete secure environment, and that therefore the confidentiality of the Data provided by you or material transmitted via our websites or by e-mail cannot be guaranteed by Nespresso. Thus, we can not be responsible or liable for the security of your Data whilst in transit via the Internet to us.

    6. DATA TRANSFER ABROAD

    Nespresso is an international group and has databases in different jurisdictions. Nespresso may transfer your Data to one of its databases or to companies within the Nespresso group or to its partners, who have agreed to keep your Data confidential and secure, outside of your country of residence. If the level of privacy protection in a country does not comply with internationally recognized standards, we will ensure that Data transfers to our databases in that country are equally protected and that a transfer of Data to third parties in such countries does not occur. By submitting your Data, you expressly agree to its possible transfer to other companies within the Nespresso group and/or its partners and to this end to its trans-border transmission.

    7. CAREER OPPORTUNITIES

    If you are interested in applying for either a position published or any future job opportunity within Nespresso, you may provide us with your Curriculum Vitae ("CV"). We will then match your qualifications and experience to the position you applied for, or any other current job opportunity. If your profile corresponds to our requirements, we contact you. You agree that we may keep your CV in our databases for a reasonable period, after which it will be deleted. By applying, you are consenting to have your CV and Data used to process your job application, to have such CV and Data communicated to other companies within the Nespresso group and to our partners, who have agreed to keep such CV and Data confidential and secure, and to this end being transmitted across national borders. Nespresso undertakes to use your CV and Data only in relation to your career opportunities.

    8. ANONYMOUS DATA / "COOKIE" TECHNOLOGY

    Most of the information we collect from our websites is anonymous information. When you visit our websites, we do not collect any personal Data from you unless specifically, voluntarily and knowingly provided by you. Anonymous information is processed by Nespresso to help improve the content of our websites, to customize our websites for our visitors and to learn more about them and how they use our websites. In doing so, Nespresso may use tracking technology (cookies) to gather anonymous information, such as browser type, operating systems and the date and time of access. "Cookies" by themselves cannot be used to discover the identity of the user. A "cookie" is a small piece of information which is sent to your browser and stored on your computer hard drive.

    9. SPAMMING

    Nespresso does not conduct "spamming". Spamming is defined as sending unsolicited e-mails, usually of commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. On the contrary, where we believe that one of our products is of importance to you, we inform you by e-mail whilst giving you the choice of opting out of such service.

    10. DATA AND CHILDREN

    To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 18 should not provide any Data. Nespresso will not knowingly collect, use, or disclose Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (parent, guardian). Our websites are general audience sites that are not designed nor intended to collect Data from children under the age of 18. We ask that parents supervise their children while online.

    11. LINKS TO OTHER WEBSITES

    As a service to our visitors, our websites may provide hyperlinks to other websites that are not operated or controlled by Nespresso. Therefore, Nespresso can not be responsible or liable for the content of such websites or the privacy practises of such other parties. Please note that these privacy practises may differ from our Policy. We encourage you to review and understand their privacy practises before providing them with personal information.

    12. CONTACT NESPRESSO

    Should you have any queries or complaints about our compliance with this Policy, or if you wish to make any recommendations or comments to improve the quality of our Policy, please contact Nespresso at the following addresses: click here. We can assure you that we use our best efforts to constantly improve the protection and security of the Data you provide to us. We invite you to also carefully read our "Terms of Use" for more information on the use of our websites.

    Nestlé Nespresso S.A. 4/2008

  • Conditions of Sale

    1. Applicability of General Conditions of Sale

    1.1 Each order placed with Nestlé Nespresso S.A. or any of its affiliated companies (“Nespresso”) by means of the Internet shall be governed by the present General Conditions of Sale. They shall apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present General Conditions of Sale.

    1.2 By using this website, you also accept and agree to be bound by our Terms of Use and Internet Privacy Policy. Nespresso invites you to read them carefully before using the services provided on this website.

    1.3 Nespresso reserves the right, at any time, to modify the present General Conditions of Sale by posting a new dated version on this website. By placing an order after Nespresso has posted a new version of its General Conditions of Sale, you agree to be bound by that updated version.

     

    2. Registration

    2.1 When you register on this website, you must ensure that the mandatory registration information you provide is correct and complete.

    2.2 Please inform Nespresso about changes of address or other modifications by updating your personal details on this website without delay.

     

    3. Password

    3.1 When registering to use this website, you will be asked to create a password. You must keep this password strictly confidential and not disclose it or share it with anyone.

    3.2 You are fully responsible for the use of your password and any orders placed under it, even without your knowledge.

    3.3 If you know or suspect that someone else knows or has used your password, you should notify Nespresso immediately.

     

    4. Orders

    4.1 By placing an order through this website, you make an offer to purchase the products you have selected under these General Conditions of Sale.

    4.2 Orders you place with Nespresso on this website are subject to minimum and maximum quantity limitations.

    4.3 Nespresso offers its products on this website within the limits of its available stocks.

     

    5. Order Confirmations

    5.1 The order you place on this website will not constitute a binding contract unless and until Nespresso transmits a confirmation by e-mail.

    5.2 Nespresso reserves the discretionary right to refuse orders, notably in relation to creditworthiness or unpaid invoices.

    5.3 The data registered by Nespresso constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.

     

    6. Prices

    6.1 The prices payable for the items you order are those displayed on this website on the date you place your order, inclusive of VAT, but excluding delivery charges.

    6.2 Delivery charges will be billed at the rates indicated on this website on the date you place your order, calculated notably in function of the size of the order and the delivery method you select.

    6.3 Nespresso reserves the right to modify its prices and delivery charges at any time and to cancel a contract in case of writing, printing or calculation errors.

     

    7. Customs Duties

    7.1 When ordering products for international delivery to countries other than those where Nespresso originates its shipments, you are the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

    7.2 You may be subject to import duties and taxes that are levied once the merchandise reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

     

    8. Delivery

    8.1 All orders confirmed by Nespresso will be delivered to the delivery address you specify when placing your order.

    8.2 Nespresso does its utmost to ensure deliveries within two working days after receipt of an order.

    8.3 Deliveries can only be made to the countries specified on this website.

     

    9. Verification of Merchandise

    9.1 It is your responsibility to verify the quantity and condition of the merchandise upon delivery.

    9.2 In case you observe damage or missing items, you must notify and file claim with the carrier and inform Nespresso within 7 days after the delivery. Nespresso shall in such a case provide you with identical replacement merchandise.

     

    10. Returns

    10.1 You have the right to return any merchandise that does not suit you within 14 days after receipt of the order.

    10.2 Nespresso will only accept returns of merchandise in their original condition and packaging accompanied by the invoice.

    10.3 When returns are properly completed, Nespresso shall reimburse the price of the returned merchandise and the invoiced delivery charges within a maximum of 30 days upon reception of the returned merchandise. The return postage will be at your charge.

     

    11. Payment

    11.1 Invoices are sent after delivery of the merchandise and are fully payable within thirty days.

    11.2 Payment by credit card is immediately due and payable. Your credit card details will be encrypted for security purposes.

     

    12. Late Payment

    12.1 In the event of late payment, you will be charged interest on the outstanding balance as well as any administrative and legal collection costs.

    12.2 Nespresso reserves the right to refuse any new order until full payment of any overdue balance.

     

    13. Machine Warranty

    13.1 Machines purchased on this website are guaranteed by the machine manufacturer pursuant to the specific terms and conditions listed in the original product documentation.

    13.2 Please consult your product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your imperative statutory legal rights.

     

    14. After-Sales Service

    14.1 If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact Nespresso by telephone for advice and assistance.

    14.2 If your machine problem cannot be resolved by telephone, Nespresso proposes a series of advantageous after-sales service options. Please contact Nespresso by telephone for detailed information.

     

    15. Limitation of Liability

    15.1 The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. Nespresso shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.

    15.2 For international deliveries to countries other than those where Nespresso originates its shipments, Nespresso shall have no liability if the products do not comply with the laws and regulations of the country of delivery or in case of electrical or other product incompatibility.

    15.3 Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. IN NO EVENT SHALL NESPRESSO BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOW BY NESPRESSO), CAPABLE OF ARISING IN CONNECTION WITH ITS PRODUCTS, THEIR USE, SALE OR THIS WEBSITE.

     

    16. Force Majeure

    16.1 Nespresso will make every reasonable effort to fulfill its obligations. However, Nespresso cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.

    16.2 In the event of delay, Nespresso will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

     

    17. Applicable Law and Forum

    17.1 The present General Conditions of Sale are governed by the law of the country of incorporation of the Nespresso company that invoices you for the order.

    17.2 The exclusive forum is in the same country as that of the applicable law.

     

    11/2005
    NESTLE NESPRESSO LTD.