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  • Terms of Use

    1. Acceptance and Modification of the Terms of Use


    1.1 Your access and use of the websites (the "Websites") of Nestlé Nespresso S.A. ("Nespresso"), which includes Nespresso's affiliated companies, are governed by the present terms of use (the "Terms of Use"). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.


    1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.


    2. Copyright and Intellectual Property


    2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Nespresso or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.


    2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.


    3. Use of the Websites


    3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nespresso.


    3.2 Nespresso neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.


    4. Information Deemed Non-Confidential


    4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy (link). Nespresso invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.


    4.2 Any other information or material communicated to Nespresso through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Nespresso is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.


    4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Nespresso's use will not violate any third party's rights. Nespresso is under no obligation to use the information provided.


    5. Disclaimer of Warranties


    5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU "AS IS", IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.


    5.2 NESPRESSO DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.


    5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.


    5.4 Any advise or information, be it oral or written, obtained from Nespresso or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.


    6. Limitation of Liability


    6.1 You access, use, browse and navigate on our Websites at your own risk and peril.


    6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER NESPRESSO, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY NESPRESSO), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.


    6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Nespresso assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.


    6.4 Nespresso reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Nespresso accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Nespresso or any third party.


    7. Change of Information


    The content of our Websites may contain inaccuracies or errors. Nespresso reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.


    8. Availability of Products / Services


    Our Websites may contain information on Nespresso's worldwide products and services, not all of which are available in every location. A reference to a Nespresso product or service on the Websites does not imply that such product or service is or will be available at your location.


    9. Links


    9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Nespresso. Nespresso shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.


    9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Nespresso.


    10. Miscellaneous


    10.1 The present Terms of Use embody the entire agreement concluded between Nespresso and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Nespresso and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.


    10.2 The fact that Nespresso tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.


    10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Nespresso.


    10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.


  • Nespresso Consumer Privacy Policy

    Effective: June.1.2014


    Last Updated On: June.1.2014


    Please read this privacy policy carefully to understand our policies and practices regarding your personal information and how we will treat it. By using a Nespresso website or applications or by otherwise giving us your personal information, you agree to this policy. If you do not agree to this policy, you must not use our Websites or applications or give us any of your personal information.


    This policy may change from time to time (See CHANGES TO OUR POLICY). Your continued use of the Nespresso Websites after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


    The data controller is Nestle Nespresso Beijing Ltd. of 9-901 One Indigo, 20 Jiuxianqiao Road, Chaoyang District, Beijing].


    1.SCOPE OF THIS POLICY


    This privacy policy ("Policy") describes the types of information Nestle Nespresso Beijing Ltd.("Nespresso," or "we") may collect from you or that you may provide to us and our practices for collecting, using, maintaining, protecting and disclosing that information. It also tells you how you can access and update your information and make certain choices about how your information is used.


    This Policy covers both our online and offline data collection activities, including information that we may collect through our various channels such as boutiques, web sites, applications, social media, customer relationship centres, trade corners and events..Please note we may combine information that we collect via one method (e.g., a Nespresso website) with information that we collect via another method (e.g., a Nespresso offline event).


    2.SOURCES OF INFORMATION


    This Policy applies to information we collect from or about our consumers, through the methods described below (INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT), from the following sources:


    Nespresso Websites. Consumer-directed Websites operated by Nespresso, including sites that we operate under our own domains/URLs and minisites/apps that we run on third party social networks such as Facebook ("Websites").


    Nespresso mobile sites/apps.Consumer-directed mobile sites or applications operated by Nespresso, such as smartphone apps.


    E-mail, text and other electronic messages.This includes electronic communications between you and Nespresso.


    Offline registration forms. Printed registration and similar forms that we may collect from consumers such as via postal mail,in-store demos, or events.


    Call centre registrations. Information that we may collect from consumers through our customer relationship centres ("CRC")


    Data from other sources.Information we may obtain about you from other sources.


    3.INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT


    Depending on how you interact with Nespresso (online, offline, over the phone, etc.), we may collect from you various types of information, as described below.


    Personal Contact Information.This includes any information you provide to us that would allow us to personally contact you, such as your name, address, e-mail address or phone number.


    Account login information. Any information that is required to give you access to your specific account profile. Examples may include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.


    Demographic information.Any information that describes your demographic or psychographic characteristics. Examples may include your date of birth, age or age range, gender, geographic location (e.g., zip code), favourite products, hobbies and interests, and household or lifestyle information.


    Technical information about computer/mobile device.Any information about the computer system or other technological device that you may be using to access one of our Websites or applicationssuchasthe Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or application via a mobile device such as a smartphone, the collected information may also include your phone's unique device ID, geo-location, and other similar mobile device data.


    Websites usage information.As you navigate through and interact with our Websites, we may use automatic data collection technologies to collect certain information about your actions. This includes informationsuch as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions such as page response times, download errors, length of visits to certain pages. This information is captured using automated technologies such ascookies (browser cookies, flash cookies) and web beacons, and may also be collected through the use of third party tracking services (such as Google Analytics) that collect data in aggregate (such as number of visits to a particular page, or the amount of time spent on a web site).


    Consumer feedback.This includes information that you voluntarily share with us about your experience in using our products and services.


    Consumer-generated content.This refers to any content that you create and then share with us by uploading it to one of our Websites or applications, including one of our Facebook sites. Examples may include photos, videos, personal stories, or other similar media or content. We may collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.


    Social network information.This refers to any information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with us. Examples include your basic account information (e.g., name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share with third party application developers. For example, we may receive your social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a social network such as Facebook or every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect). To learn more about how your information from a third party social network may be obtained by Nespresso (or other third party application developers), please visit the website of the relevant social network.


    Payment and Financial information.Any information that we need in order to fulfil a sale, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, we do not store payment card information longer than needed by the payment transaction and we are compliant with applicable regulations such as PCI DSS.



    4.COOKIES AND BEACONS


    We use cookies to distinguish you from other users of our Websites for the purpose of improving their use and functionality. This helps us to improve them and provide you with a good browsing experience.


    We may collect information through automated technologies (such as cookies and web beacons) that collect and remember certain account login information, technical computer information, and/or previous website usage information.


    To learn how you can manage your cookie settings, for detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy http://www.nespresso.com/cn/en/pages/cookies. If you disable or refuse cookies, please note that some parts of the Websites may then be inaccessible or not function properly. Please note that "flash" cookies are different from "browser" cookies because of the way in which flash cookies capture and store data. Your browser's cookie management tools will not remove flash cookies.


    We may also use web beacons, to capture information about how you respond to certain email campaigns (e.g., time the email is opened, where user links to from the email, etc.).


    [We also partner with a third party ad network to either display advertising on our Websites or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on this and other Websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.]


    Log Files. We may collect information in the form of log files that record website activity and gather statistics about web users' browsing habits. These entries are generated automatically, and help us to troubleshoot errors, improve performance or maintain the security of our Websites.


    1. Cookies. We may use cookies to improve the use and functionality of our Websites and to better understand how visitors use our Websites and the tools and services offered on it. The storage of cookies on your computer provides an easy and convenient way for us to personalise or enhance your experience on our Websites and to make your next visit more enjoyable.

    Web Beacons. Web beacons (also known as "web bugs") are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include technical information such as IP Address, as well as information about how a user responds to an email campaign (e.g., at what time the email was opened, where does the user link to from the email, etc.). We may use web beacons on our Websites or include them in the e-mail messages we send you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.


    5.USES MADE OF YOUR INFORMATION


    The following paragraphs describe the various purposes for which we might collect and use your information, and the different types of information that might be collected for each. Please note that not all of the uses below will be relevant to every consumer.


    Customer service.We may use your information to provide you customer service, including responses to your inquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g., order status, technical issue, product question/complaint, general question, etc.).


    Contests and other promotions.We may use your information to provide you with marketing campaigns or promotions. Some of our promotions may be run on third party social networks. For more information about our contests and other promotions, please see the official rules or details posted with each promotion.


    Marketing communications.We may use your information to provide you with information about goods or services we feel may interest you (marketing communications), such as email, SMS, and postal mailings.


    For detailed information on how to modify your preferences about marketing communication, please see sections 8 and 9 below.


    [Third party social networking. We may use your information when you interact with third party social networking features such as "Like" functions.. You can learn more about how these features work, and the profile data we may obtain about you, by visiting the relevant sections of the third party social networks.]


    Website improvement and personalization. We may use your information to improve and personalize your experience on our Websites and applications; to ensure that content from our Websites is presented in the most effective manner for you and for your computer; and to allow you to participate in interactive features, when you choose to do so. This is typically done through automated technologies (such as cookies) that collect and remember certain account login information, technical information, and/or previous website usage information. For example, we might remember your login ID/email address or screen name so you can quickly login the next time you visit our site or so you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, we may also show you specific Nespresso content or promotions that are tailored to your interests.


    Order fulfillment. We may use your information to process and ship your orders, and to inform you about the status of your orders. This could involve the use of certain personal contact information and payment information.


    Other general purposes (e.g., website security, internal research). We may use your information for other general business purposes, such as to conduct internal marketing and demographic studies; and to measure the effectiveness of advertising campaigns.


    6.DISCLOSURE OF YOUR INFORMATION


    We may share your information with the types of companies or in the situations described below. Third parties are only allowed to access and use your information for the specific tasks they've been requested to do and are required to keep your information confidential and secure.


    We do not rent or sell your information to third party companies for their own marketing use.


    Companies of our group.Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.


    Agents and service providers. These are outside companies that we hire to help us run our business (e.g., order fulfilment,paymentprocessing, Website operation, support services, promotions, Website development, CRC, etc.).


    Credit reference agencies. Thesecompanies may help us for the purpose of assessing customer's credit score where this is a condition of us entering into a contract with said customer, for the purposes of fraud protection and credit risk reduction.


    7.STORAGE AND/OR TRANSFER OF YOUR INFORMATION


    We use a variety of standard methods (described below) to keep consumer information confidential and secure. Please note, however, that these protections do not apply to information you choose to


    Secure operating environments. We store your information in secure operating environments that are protected from the public. We follow generally accepted industry standards to protect personal information. The transmission of information via the internet is unfortunately not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of thedata during transmission to our Websites. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.


    We generally store your information for as long as your account is active with us or as needed to provide you the relevant services, and comply with legal requirements. This means that we may retain your personal information for a reasonable period after you stop using our services or stop using our Websites.


    Measures we expect you to take. It is important for you to also play a role in keeping your information safe and secure. When signing up for an online account, please be sure to choose an account password that is hard for others to guess and never reveal your password to anyone else, you are responsible for keeping this password confidential. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls we may provide you in our website community areas.


    Transfer of your information. The storage as well as the processing of your information as described above, such as uses made of your information or disclosure of your information, may require that your information is transferred to, and/or stored at, a destination outside Mainland China as well as processed by staff operating in said territory. Our main service provider for web hosting is in Switzerland. We store your information in secure data centres located in Switzerland and in Singapore. By accepting the terms of this Policy, you agree to such transfer, storing and/or processing.


    8.ACCESS TO YOUR INFORMATION


    Access to information.Youhavethe right to access information held about you. You may request access to your personal information bysending us an e-mail at CRC.China@nespresso.com.


    Modification of information.You may also have your personal information deleted, corrected or revised by. Please notice that, in certain cases, we may not be able to delete your personal information except by also deleting your user account.


    Our Websites have a "your account" feature where you may review and edit the information you have provided and you may be given the option to change your communication preferences, including opting-out (please see Advertising, marketing and promotions). You can review and change your personal information by logging into the Websites and visiting your account profile page. Please notice that we require our registered costumers to verify their identity (e.g., login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorized access to your account.


    9.YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION


    We strive to provide you with choices regarding the personal information you provide to us. The following mechanisms provide you with the following control over your information:


    Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please see COOKIES AND BEACONS above.


    Advertising, marketing and promotions.If you wish to have your personal contact information used by Nespresso to promote our own products or services, you can opt-in by checking the relevant box located on the registration form. You can always opt-out from receiving marketing-related email communications or text messages by following the unsubscribe instructions provided in each such communication. At any moment, you can opt-out by logging into the Websitesand adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.Please note that even if you opt-out from receiving marketing communications, you may still receive administrative communications from us, such as order or other transaction confirmations, notifications about your account activities (e.g., account confirmations, password changes, etc.), and other important announcements.


    10. CHANGES TO OUR POLICY


    If we change the way we handle your information, we will update this Policy. We reserve the right to make changes to our practices and this Policy at any time. Any changes we may make to our Policy in the future will be posted on our web sites. Please check back frequently to see any updates or changes to our Policy.


    11. CONTACT


    To ask questions or comment about this Policy and our privacy practices, contact us at: CRC.China@nespresso.com or call our CRC:


    (CNC) 10800 6500 515 (Free Call, Please call from landline)


    (CTC) 10800 2650 532 (Free Call, Please call from landline)


    24/7 Customer Hotline: 021-61210221 (Can call from a mobile)


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    ICP – 11046978