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Troubleshooting and Solutions

The machine doesn't switch on: check the power cord and fuses.
The coffee isn't warm enough: preheat your cups and descale machine.
No coffee extraction: clean and descale if necessary.
Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.
No hot water or steam: clean and descale if necessary.
The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.
No water flow: fill the tank and make sure it is correctly inserted.

Download the maintenance guide for your particular machine.
If the problem persists please contact the Nespresso Club on freephone:
China (NetCom) 108 0065 005 15;
China (Telecom) 108 0026 505 32;
24/7 Customer Hotline: 021-61210221(Can call from a mobile) .


CITIZ
CITIZ C110 
CITIZ D110


LATTISSIMA
Lattissima F311 Passion Red DeLonghi
Lattissima F321 Ice Silver DeLonghi

Inissia
Inissia D40
Inissia C40

 
Pixie
Krups Pixie Electric Red
Pixie Electric Titan

U
U C50
U D50


Essenza
Essenza C101


Gran Maestria
Gran Mestria