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Welcome to Nespresso Switzerland

Do you want to change country? Please click on the country flag at the top of the page.

Troubleshooting and Solutions

The machine doesn't switch on: check the power cord and fuses.
The coffee isn't warm enough: preheat your cups and descale machine.
No coffee extraction: clean and descale if necessary.
Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.
No hot water or steam:
clean and descale if necessary.
The milk doesn't froth:
clean the frothing device. We also recommend using semi-skimmed milk.
No water flow:
fill the tank and make sure it is correctly inserted.

Download the maintenance guide for your particular machine. If the problem persists please contact the Nespresso Club on freephone 0800 55 52 53.

Pixie
Turmix Pixie
Koenig Pixie

Citiz
Turmix Citiz
Turmix Citiz&Co
Turmix Citiz&Milk
Koenig Citiz
Koenig Citiz&Co
Koenig Citiz&Milk

Lattissima
DeLonghi Lattissima F311
DeLonghi Lattissima F316
DeLonghi Lattissima F321
DeLonghi Lattissima F356

Essenza
Turmix TX150
Turmix Essenza Auto C101
Koenig Capri
Koenig Auto