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Troubleshooting and solutions

The machine doesn't switch on: check the power cord and fuses.
The coffee isn't warm enough: preheat your cups and descale the machine.
No coffee extraction: clean and descale if necessary.
Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.
No hot water or steam:
clean and descale if necessary.
The milk doesn't froth:
clean the frothing device. We also recommend using semi-skimmed milk.
No water flow:
fill the tank and make sure it is correctly inserted.

Download the maintenance guide for your particular machine. If the problem persists please contact the Nespresso Club on freephone 0800 55 52 53.

Turmix CitiZ C111
Koenig CitiZ D111
Turmix CitiZ&Milk C121
Koenig CitiZ&Milk D121

De'Longhi Lattissima+
De'Longhi Lattissima+ Descaling Kit

Turmix Essenza C99
Koenig Essenza D99

Turmix Pixie C60
Koenig Pixie D60

Turmix U (New descaling)
Turmix U (Old descaling)
Koenig U (New descaling)

Turmix Maestria
Koenig Maestria

Turmix Gran Maestria
Koenig Gran Maestria