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Welcome to Nespresso Canada

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Troubleshooting and Solutions

The machine doesn't switch on: check the power cord and fuses.The coffee isn't warm enough: preheat your cups and descale machine.No coffee extraction: clean and descale if necessary.Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.No hot water or steam: clean and descale if necessary.The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.No water flow: fill the tank and make sure it is correctly inserted.

Download the maintenance guide for your particular machine. If the problem persists please contact the Nespresso Club on freephone 855 325 5781.


CITIZ
Nespresso CitiZ C110
Nespresso CitiZ C111
Nespresso CitiZ D111
Nespresso CitiZ&Milk D120

LATTISSIMA
De'Longhi Lattissima+
De'Longhi Lattissima+ descaling kit

PIXIE
Nespresso Pixie

U
Nespresso U old descaling
Nespresso U new descaling

MAESTRIA
Nespresso Maestria

GRAN MAESTRIA
Nespresso Gran Maestria