You are connected to the Nespresso BR website. If you want to receive your delivery in another country, please follow this link.

  • Caps lock active

  • Register
Shopping bag : {{totalFormattedPrice}}

Troubleshooting and Solutions

The machine doesn't switch on: check the power cord and fuses.The coffee isn't warm enough: preheat your cups and descale machine.No coffee extraction: clean and descale if necessary.Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.No hot water or steam: clean and descale if necessary.The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.No water flow: fill the tank and make sure it is correctly inserted.

Download the maintenance guide for your particular machine. If the problem persists please contact the Nespresso Club on freephone 0800 7777 737.

ESSENZA
Essenza Manual
Essenza Automatica

PIXIE
Pixie

INISSIA
Inissia

U
UMilk
U

CITIZ
CitiZ
Citiz&Milk

LATTISSIMA 
Lattissima
Lattissima+

MAESTRIA
Maestria
Gran Maestria

LE CUBE
Le Cube

CONCEPT
Concept