Use the appropriate packaging when you return a product.
Include the return request form and original invoice in the package.

RETURNS POLICY NESPRESSO BELGIUM

Wait for the refund.
The reimbursement will be done within 30 days at the latest.

The product needs to be returned in the original packaging.

The product has not been used.

The return happens with 14 days from the date you have received the product.

Goods can be returned within 14 days from the date of receipt.
The returned goods must fulfill the following conditions:

BE 0800 162 64 LU 8002 26 33

HOW TO RETURN YOUR PRODUCT IN A FEW EASY STEPS:

Digitally fill in the request form and print it.
Download form

Contact the Nespresso Club first, if you:

Have a quality issue with any of our products.

Would like to request an exchange for the items you return or to return your machine/aeroccino for recycling when buying a new one.

The returns process applies only to the unused goods purchased through Nespresso. If you would like to recycle your capsules, please visit www.nespresso.com/ecolaboration. 

IMPORTANT!

The return must be accompanied by the original invoice or delivery note.

Return the parcel to the nearest Kiala point and mention “Nespresso return”
Keep the proof of return until the return has been processed.