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Welcome to Nespresso Australia

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Troubleshooting and Solutions

A collection of Nespresso Club Assistance Service Videos are available for your convenience.

Take advantage of the guidance and step by step instructions provided to make the most of your Nespresso machine and Aeroccino. Access all videos here.


  1. My machine doesn't switch on.
          - Check the power cord and fuses are all in tact.
  2. My coffee isn't warm enough
          - Preheat your cup by running your coffee machine without a capsule in it, into your cup. Then empty the hot water out of the cup and make your coffee as per usual. Also, try descaling the machine.
  3. My coffee isn't extracting/flowing as it should.
          - Clean and descale if necessary.
  4. There is leakage in the capsule area.
          - Clean the capsule holder and ensure the capsule is inserted correctly.
  5. There is no hot water or steam coming from my machine.
          - Clean and descale if necessary.
  6. My milk doesn't froth in the Aeroccino or steam wand.
          - Clean the Aeroccino (frothing device) by rinsing it with warm water and using a teflon approved cloth/scourer after each use. You can also try changing the brand and style of milk you are using as the amount of protein content in milk can affect its frothing abilities. We recommend using semi-skimmed milk for a better froth consistency.
  7. There is no water flow.
          - Fill the water tank and make sure it is correctly inserted.


Download the user manual for your particular Nespresso machine for specific machine queries. If the problem persists please contact the Nespresso Club on freecall 1800 623 033.

De'Longhi CitiZ
De'Longhi CitiZ&Milk

De'Longhi Lattissima+
De'Longhi Lattissima+ Descaling Kit

De'Longhi Essenza D91
De'Longhi Essenza D99

De'Longhi Pixie

De'Longhi U (New descaling)
De'Longhi U (Old descaling)
Breville U (New descaling)

Nespresso Maestria
De'Longhi Maestria

Nespresso Gran Maestria
De'Longhi Gran Maestria