SERVICE ASSISTANCE FOR YOUR MACHINE

SERVICE ASSISTANCE FOR YOUR MACHINE

The Nespresso Club is making every effort so that you can enjoy without interruption a machine in perfect working condition.

For any question or technical information, please contact our Assistance Service Team 0800 21 62 51 (toll-free), Monday to Friday, from 8 am to 5 pm. A qualified coffee specialist will immediately undertake a telephone diagnosis.

If your machine needs repair, you can take advantage of the assistance package, including:

   1. Collection of the machine from your home
   2. Providing you with a loan machine 
   3. Repair and a full check of your machine within 7 working days 
   4. Return of your machine to your home and an extended warranty of 6 months after repair.


All of the assistance package is free if your machine is under warranty (subject to conditions beyond the warranty period).