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Troubleshooting and Solutions

  • The machine doesn't switch on: check the power cord and fuses.
  • The coffee isn't warm enough: preheat your cups and descale machine.
  • No coffee extraction: clean and descale if necessary.
  • Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.
  • No hot water or steam: clean and descale if necessary.
  • The milk doesn't froth: clean the frothing device. We also recommend using semi-skimmed milk.
  • No water flow: fill the tank and make sure it is correctly inserted.

Download the maintenance guide for your particular machine. If the problem persists please contact the Nespresso Club on freephone 0800 999 0392.


CITIZ
TURMIX CITIZ Aluminium
TURMIX CITIZ Titan
TURMIX CITIZ Fire Engine Red
TURMIX CITIZ&Milk Aluminium
Turmix CitiZ&Milk
Citiz&Milk Titan
Turmix CitiZ&Co
Koenig CitiZ Limousine Black
Koenig CitiZ Retro White
KOENIG CITIZ Silver
CitiZ Special Swiss Edition
Koenig CitiZ&Milk
Koenig Citiz&Milk White
Koenig Citiz&Milk Silver
Koenig CitiZ&Co

LATTISSIMA
Lattissima F311 CH Creamy White DeLonghi
Lattissima F311 CH Stylish Red DeLonghi
Lattissima F316 CH Black DeLonghi
Lattissima F321 CH Satiny Chrome DeLonghi
Lattissima F356 CH Premium DeLonghi

Essenza
Turmix TX150 Piano Black
Essenza Auto C101 CH Titan Turmix NEW
Koenig Capri Glam Red
Koenig Auto. Argent