Do you need immediate assistance for your machine?
A collection of Nespresso Club Assistance Service Videos are available for your convenience.
Take advantage of the guidance and step by step instructions provided, to make the most of your Nespresso machine and Aeroccino.
Access all videos here.
In the event of a technical problem with your machine, the Assistance Service is available on: Freephone 0800 999 0392 Monday to Friday from 8am to 10pm Saturday and Sunday from 9am to 10pm You will receive a technical diagnosis and a solution to your problem over the phone if possible, and if your Nespresso machine requires repair, we may offer you our Assistance Service Programme, which includes: - The collection of your machine from the address of your choice - The loan of a machine for the repair period (subject to availability) - The return of your machine to the same collection address - A further 6 month guarantee after the return of your machine PLEASE NOTE: Repairs will only be undertaken on Nespresso branded machines. Free service only applies if your Nespresso machine is still covered by the manufacturer’s warranty and was purchased in the country where the repair is undertaken. Check the terms and conditions with the Nespresso Club.
Service available Monday to Friday 8:00am to 10:00pm, Saturday and Sunday 9:00am to 10:00pm.